Manager Customer Service

Richard J. Brancato

cell: 713-***-****

**** *. ******** **. ******* TX 77077-2607

email: **********@*****.***

home: 281-***-****

Professional Profile Multi-faceted, efficient & reliable professional Manager that is service-oriented with 15+ years of experience supporting executives, sales and service departments to improve internal operations for small business.

§ Analytical ability

§ Budget Management

§ Achieving company goals

§ Communicate on all levels

§ Detailed-oriented

§ Highly organized and multi task capable

§ Web site design and installation

§ Knowledge of foundations, plumbing &

HVAC/Solar in single family dwellings

§ Mastery of Microsoft Office programs

Professional

Accomplishments

Management Supervision

§ Recruited, directed and retained a labor staff of up to 20 employee's.

§ Successfully refined and implemented new work and safety procedures.

§ Conducted field assessments, evaluated staff and coached improvements. Program Coordination

§ Able to prepare and balance yearly budgets based on company goals.

§ Designed, installed and maintained data base for testing results and bids.

§ Designed and installed a web based production scheduling system so multiple offices could see real time projects from start-to-finish. Work History March 21, 2014 - Present

Area Service Rep/Machine Repair, Rug Doctor, LLC, Houston, TX

§ Restock, price, rotate and invoice products in stores.

§ Inspect, test and repair all equipment.

§ Promote sales and develop new business.

§ Provide excellent customer service.

§ Inventory and order repair parts.

§ Unload trucks using forklift and keep warehouse clean. January 2, 2013 – February 2014

Operations Manager, CRDN Textile Restoration, Houston, TX

§ Manage, organize, and coordinate the implementation of field operation programs and operating procedures for inside and outside personal.

§ Maintain regular communication with customers through phone calls, and personal visits.

§ Schedule loss site inspections and deliveries.

§ Assist in support and training of outside field service reps.

§ Upload loss data including photos and insurance company forms. September 12, 2011 - January 1, 2013

Warehouse Manager, Village Plumbing & Home Services, Houston, TX

§ Supervise and manage a warehouse staff of 5.

§ Maintain both rolling stock and warehouse inventories.

§ Track and record fleet maintenance of all production vehicles.

§ Schedule deliveries and equipment to multiple job sites (plumbing, HVAC and appliance)

§ Oversee the check-out and return of all special use plumbing equipment and tools.

§ Assist in gathering, tracking and returning all warranty parts. March 1, 2010 - September 9, 2011

Parts Manager & Installation Coordinator, Ainsworth Air, LLC Baytown, TX

§ Requisitions parts &materials necessary to meet the company needs.

§ Handle all warranty claims for parts and equipment

§ Research parts & materials and other items as needed by techs.

§ Complete monthly and yearly inventory.

§ Maintain both rolling stock and warehouse inventories levels. April 15, 2002 - July 10, 2009

Plumbing Manager, Olshan Foundation Repair, Houston, TX

§ Assist property owners with insurance claim procedures.

§ Total control of plumbing department P&L.

§ Direct supervision of a staff of 20 including plumbers, testers and general laborers.

§ Research, recommend and purchase plumbing equipment. August 20, 1997 - April 12, 2002

Outside Property Claim Adjuster, Travelers Insurance, Houston, TX

§ Investigate cause and origin of the loss.

§ Estimate loss and damages.

§ Set loss reserves.

§ Photo loss and complete reports.

§ Negotiate settlement.

Education Warren High School - Diploma

Warren, MI

References Furnished On Request

Licenses

Certifications

Texas All Lines Claims Adjuster #429054

Indoor Air Quality Certified Professional (IAQCP) by I.I.A.Q.C. NABCEP PV Entry Level Certificate of Knowledge #E070309-2

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