Customer Service Representative

Raquelle Allen

Brand Marketing Manager/ Consultant - Vapeishere

Silver Spring, MD

********.*****@*****.*** - 240. 855.1743

Willing to relocate: Anywhere

Sponsorship required to work in the US

WORK EXPERIENCE

Personnel Security Specialist

Omniplex/ Social Security Adminstration - Baltimore, MD - May 2016 to Present Performed administrative and office support. Reviewing EQIPs. Regularly word process, file and fax documents. Employed extensive software, research and communication skills. Answer the EQIP hotline phone.

Brand Marketing Manager/ Consultant

Vapeishere - Washington, DC - March 2015 to Present

• Research product offerings and competition to cultivate effective branding strategies.

• Manage new product and content release.

• Promote brand awareness.

• Represent company at off-site advertising.

• Liaising with company directors and their employees.

• Identifying the value of branding in achieving the company's business. Security Personnel Assistant II

GAPSI/ Defense Security Service/DISCO - Fort Meade, MD - August 2011 to February 2015

• Performed administrative and office support for multiple upper level staff members.

• Reviewed and approved unclassified and classified information.

• Regularly word processed, filed and faxed documents, and worked on special solo and group projects.

• Employed extensive software, research and communication skills. Senior Customer Service Representative

Lionel Henderson & CO - Hyattsville, MD - March 2011 to August 2011

• Answering phone calls on all general information on flood insurance information.

• Assist policyholders with their National Flood Insurance policies.

• Handled both dial-in and dial-out phone contacts with tact and professionalism.

• Work with staff to improve filing and information storage and retrieval systems.

• Perform clerical duties such as typing, filing, and bookkeeping.

• Establish relationships with supervisors and customers.

• Ensured that all the necessary steps are taken to execute tasks in a qualitative manner, effectively managing time and prioritizing short/long term assignments.

• Utilized proprietary software for entering customer information into a database (Data entry, certified mail, mass incoming of documents, indexing, UPS mail, etc.) Administrative Specialist

Lionel Henderson & CO - Linthicum, MD - December 2010 to March 2011 Center for the Development of Security Excellence (CDSE)/ Professionalization Division Administrative Specialist, Linthicum, MD December 2010 - March 2011

• Performed administrative and office support for multiple supervisors.

• Frequently responded to telephone inquiries.

• Directed visitors, word processed, and filed and faxed documents.

• Scheduled meetings and took meeting minutes for division directors.

• Worked on special projects.

Senior Cashier (Seasonal)

Potomac Riverboat Company - Alexandria, VA - July 2010 to December 2010

• Provided exceptional customer service.

• Utilized accounting principles and practices for proper management, calculation and reconciliation of cashier till.

Executive Assistant

Lionel Henderson & CO - Alexandria, VA - April 2010 to December 2010

• Performed administrative and office support activities for multiple supervisors.

• Fielded telephone calls, receiving and directing visitors, word processing, filing, and faxing. Receptionist

Henderson Group Inc - Arlington, VA - December 2009 to April 2010

• Answered and transferred calls.

• Provided word-processing and clerical support

• Worked with staff to improve filing and information storage and retrieval systems.

• Performed clerical duties such as typing, filing, scheduling appointments and bookkeeping.

• Directed employees, guests and general public to the right staff member

• Maintained the cleanliness of conference rooms and reception area. Receptionist

Henderson Group Inc - Arlington, VA - December 2009 to February 2010

• Responded to phone inquiries and transferred calls.

• Welcomed patrons entering the organization.

• Performed clerical duties such as typing, filing, scheduling appointments and bookkeeping.

• Established relationships with supervisors and customers to ensure that all the necessary steps were taken to execute tasks in a qualitative manner, effectively managing time and prioritizing short/long term assignments.

• Utilized proprietary software for entering customer information into a computerized database (Data entry, certified mail, mass incoming of documents, indexing, UPS mail, etc.) Customer Service Representative

Lionel Henderson & CO - Hyattsville, MD - July 2008 to December 2009

• Answered phone calls on all general information on flood insurance information.

• Assisted policyholders with their National Flood Insurance policies.

• Handled both dial-in and dial-out phone contacts with tact and professionalism.

• Work with professional staff to improve filing and information storage and retrieval systems.

• Perform clerical duties such as typing, filing, and bookkeeping.

• Handle customer inquiries, complaints, billing questions and payment extension/service requests.

• Utilized proprietary software for entering customer information into a computerized database Rockville Executive Meeting Center

Hilton Hotel - Rockville, MD - October 2007 to July 2008

• Served as concierge providing guidance and directions for hotel guests.

• Highly experienced in greeting and registering guests

• Demonstrated ability to review arrivals and departures for guest preferences

• Able to check guests in and out of hotel and call bellman or other assistance

• Profound ability to inform and check with housekeeping

• Proficient in communicating guest requests to proper departments and ensuring all guests problems are resolved

Retail Sales Associate

Footlocker Corporation - Martinsburg, WV - October 2005 to January 2007

• Delivered excellent customer service and sales assistance.

• Provided proper management and close out settlement of cashier(s) till.

• Performed cashier till settlement/financial calculation at the end of the shift.

• Regularly opened and closed the establishment.

• Stocked store merchandise and managed store inventory. Senior Cashier

Regal Cinemas - Martinsburg, WV - June 2004 to January 2007

• Supplied customer service information and concession service assistance.

• Utilized general accepted accounting principles and practices for proper management, calculation and reconciliation of cashier till.

EDUCATION

Bachelor's in Fashion Marketing

Art Institute of Washington

2018

General Studies

Weichert Real Estate School - Bowie, MD

2013

General Studies

Prince George's Community College - Largo, MD

2009 to 2012

Montgomery College - Rockville, MD

2007 to 2008

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