Senior Operations Analyst/Sales Operations Manager

Location:

Posted:

April 04, 2017

Stephanie E. Cozad

Beavercreek, OH 45431

********@*****.***

SUMMARY OF QUALIFICATIONS

Managed 15+ accounts regarding budget, staffing, and margin ranging from $100k to $8mm.

Ability to maintain high level of confidentiality.

Advanced knowledge and proficiency in Microsoft Excel (Pivot Tables; VLOOKUPS), Word, and PowerPoint; Salesforce/FinancialForce and Oracle knowledge.

Punctual, organized, detail-oriented, and able to multi-task at an effective rate.

EDUCATION

Bachelor of Science: Major: Financial Services; Minor: Management May 2014

Wright State University Dayton, OH

EXPERIENCE

Razorfish, LLC./Crown Partners May 2014 – March 2017

Dayton, OH

Senior Operations Analyst/Sales Operations Manager January 2016 – March 2017

Tracked and managed $70mm of quarterly and year-to-date sales, sales and revenue quotas, sales forecast, and trend analysis.

Final reviewing authority of 531 client contracts.

Spear-headed new internal automated contract approval process; saved company annual 125 man-hours.

Created and implemented 5 new key reports to identify and analyze the company’s growth statistics.

Identified company’s gaps/solved shortfalls to ensure all contract engagements were being pursued.

Enabled sales leaders make data-driven decisions regarding sales analysis.

Operations Analyst July 2014 – January 2016

Reported and analyzed on 250 resource utilization trends and forecasts weekly.

Executed what-if scenarios for variance analysis for budgeting, forecasting, and profitability improvement.

Managed external contractor staffing processes.

Promptly delivered high quality resource staffing solutions, and effectively balanced multiple high-priority staffing assignments.

Built strong internal network relationships to provide the highest level of customer service.

Maintained and reported information to leadership about current projects, sales pipeline, and resource forecast.

Operations Coordinator May 2014 – July 2014

Monitored 20 “in-flight” projects for potential issues/risks.

Tracked budget, backlog, hours, and resource schedules.

Developed and implemented processes to improve efficiency and eliminate recurring problems.

Worked directly with 7 clients to monitor smaller projects.

Complied and prepared 93 reports, graphs, and charts to help make sourcing decisions.

Tracked project hours and expenses; approved monthly invoices and purchase orders.