Customer Service Microsoft Office Computer Hardware Computer Software
Resume:
Robyn C. Drinkard
Mobile, Alabama
**************@*****.***
Objective
To obtain a position where I’m able to use my skills and education, and can gain knowledge from the current position.
Skills Summary
Have the skills and hands on training to manage multiple duties in a fast paced environment; to undertake a variety of administrative, clerical, and managerial tasks.
Excellent Communication Skills Excellent Listening Skills
Great Customer Service Skills Success- driven
Computer Software knowledgeable Great Organizational skills
Excellent Microsoft Office skills Typing Speed 50 WPM
Strong Documentation Skills Strong Work Ethics
Navigate multiple computer systems Works Well With Others
Education
Bachelors of Applied Science Organizational Management 9/2015-Present
DeVry, Online
Associate of Applied Science Electronics and Computer Technology Degree 7/2009
Remington College, Mobile, AL
Work History
Express- USA Medical Center
Administrative Assistant 8/2016- Present
Clerical duties, assist Administrators as needed
Managing Administration Office
Prepare documents using Microsoft Office and Adobe
Greet/screen clients in person and over the phone with satisfactory customer service
Answer and direct phone calls
Help and maintain Administrators daily activities and calendars
Setup appointments and meetings throughout Medical Center Health System
Maintain calendar and prepares correspondence
Responsible Administrator travel arrangements
Manage contracts for entire Health System
Atsugi Naval Base
Office Associate- Naval 6/2013-3/2016
Served as Ombudsmen for AIMD Command
Performed administrative tasks
Assist with managing, updating, and correcting data using Microsoft Office
Data entry, answered phones, returned phone calls and answered questions
Filed and scanned documents
Completed power of attorney requests for service member's families
Worked closely with Red Cross in emergency situations
Created, printed, and emailed Command newsletters for monthly activities within the command and throughout Atsugi base.
Coordinated with DoD Community Bank to assist servicemen and families with financial needs such as: loans, pre-approvals, new, and closed accounts.
English Teacher, Tokyo, Kanagawa Prefecture Japan
ESL Teacher 6/2013-3/2016
Created and taught relevant English lessons focusing on building fluency
Assessed progress of students to ensure success of language program
Developed reading, writing, speaking and listening skills in students aged 2-90
Prepared students for exams and oral presentations in their English classes
AT&T Mobility, Oklahoma City, OK
Business Account Manager 4/2010-2/2013
Manage business accounts, set up in AT&T system
Utilized Microsoft Office to maintain business accounts
Faxed/Scanned proper documents to proper channels within AT&T department
Maintain customer satisfaction
Prepared statistical charts on product performance and utilized reports in marketing material.
Provided reports on data, talk and text usage
Set up conference calls between clients and research staff
Acquired and effectively communicated with clients
Consistently provided detailed updates to directors
Sears TeleServ, Mobile, Al
Customer Service Representative 6/2007-5/2009
Listened and responded to customers’ needs and concerns
Provided information about products and services
Reviewed or made changes to customer accounts
Handled returns or complaints
Recorded details of customer contacts and actions taken
Researched answers or solutions as needed
Troubleshooting, inventory, and sales
Team player, Work independently
Contact this candidate