Customer Service Microsoft Office

Collette Mahaffey

Material Expediter - Amee Bay

Virginia Beach, VA 23456

***********@*****.*** - 757-***-****

Experienced Manager with advanced analytical and problem solving skills. Performs well in a multi-faceted team- oriented environment. Skilled in defining deadlines and management of self, team and assigned projects. Possesses the ability to give and receive constructive feedback and coaching, and respond appropriately. Well versed in Logistics with a concentration in shipping, receiving, inventory control, and procurement. Knowledgeable in personnel management, strategic planning, staff training and development, quality control and conflict resolution.

Authorized to work in the US for any employer. Active Secret Security Clearance. Willing to relocate to: Houston, TX

Authorized to work in the US for any employer

WORK EXPERIENCE

Material Expediter

Amee Bay - November 2016 to Present

• Liaison between logistics and production to record the day to day requirements and filter them to the appropriate logistics personnel to ensure a satisfied end user.

• Maintains and tracks all requirements within various spreadsheets, reports and databases.

• Maintains accurate records of the materials received and transported out of the warehouse.

• Prepares Shipping Documents and Enters Custody Records into Defense Property Accountability System

(DPAS).

Human Resources Assistant

Coastal Management Solutions - October 2016 to November 2016

• Supervised personnel activities and functions, including the preparation and processing of losses, gains, Permanent change of station (PCS), and pay.

• Maintained personnel data system records in Navy Standard Integrated Personnel System (NSIPS) and Master Military Pay Account (MMPA). Ensured compliance with MILPERSMAN, BUPERSINST, DODFMR, SECNAVINST, and JFTR procedures.

• Managed over 350 military personnel service records and personnel pay records. Senior Enlisted Leader

United States Navy Pensacola - Pensacola, FL - June 2014 to June 2016

• Supported the department head with leading 15 Officers, 56 Enlisted, 40 Civilians and military matters. Mentored and assisted Junior Officers in leadership and supervised enlisted personnel in their military bearing and professional performance. Enforced adherence to Navy grooming and uniform standards.

• Resolved or referred to the appropriate individual, patient/employee questions, complaints, infractions, and grievances. Fully supported and effectively contributed to the Command EEO Program, ensuring that employees were afforded equal treatment in personnel matters within responsible purview.

• Wrote and/or reviewed enlisted performance evaluations prior to their submission to Manpower Personnel Department. Performed, evaluated, and documented counseling sessions.

• Optimized Department productivity and efficiency through monthly process improvement projects, staff and space allocation techniques to enhance services for patients and department's performance.

• Demonstrated strong customer service skills and fostered development of those skills throughout entire healthcare team. Served as patient advocate by assuming role of a liaison between the patient, Primary Care Manager, and ancillary services. Made the system more responsive to patients' needs. Reinforced Command/ department objectives to the staff through frequent communication. Logistics Specialist, Chief

Naval Special Warfare Unit Four - 2013 to 2014

• Managed activities related to operations, planning, procurement, receipt, storage, and inventory control.

• Managed Government Purchase Card Program. Reconciled incoming and outgoing budget transactions and ensured timely posting to financial management records.

• Ensured that material purchased were in accordance Navy Supply Requisitioning procedures, in accordance with project specification and received before the required delivery date. Recruiter in Charge

Navy Recruiting District Raleigh - 2009 to 2013

• Planned and executed recruiting plans and marketing strategies for day to day mission attainment of Navy Recruiting Station Durham supervising 4 personnel.

• Managed and led 30 recruiters as divisional training officer in Raleigh, NC from 2009 to 2013. Officer Recruiter

Navy Recruiting District Raleigh - 2011 to 2012

Exceeded District recruitment goals, ranking in the top 20% for of the region; annually produced 120% of yearly assigned recruiting mission.

Aviation Support Division Leading Chief Petty Officer USS Harry S Truman - 2006 to 2009

• Supervised daily operations of procurement, receipt, storage, and accountability of inventory and customer service procedures.

• Coached and developed direct reports fostering strong performance and high performing teams.

• Lead finance and logistics staff in resolving inventory and invoice discrepancies.

• Reviewed Inventory levels and the systems used to determine forecasted requirements.

• Assisted in cycle counts: spot, random sample, monthly, quarterly, and annually. Resulted in 100 percent validity of $350M inventory.

• Used internal and external resources to resolve budgetary and inventory conflicts. Ensured requisitions aligned with expenditures, processed obligation and de-obligation of funds for current and prior year commitments. Knowledgeable in Department of Defense Logistics Specifications.

• Provided recommendations for process improvement and customer service actions as necessary to meet compliance specifications.

EDUCATION

Master's in Business Administration

Stratford University

June 2017

Bachelor of Arts in Business Administration

Saint Leo University

2014

Associate of Arts in General Studies

Saint Leo University

2006

SKILLS

EXCEL (5 years), MICROSOFT OFFICE (Less than 1 year), MS OFFICE (10+ years), OUTLOOK (10+ years), POWERPOINT (7 years)

MILITARY SERVICE

Service Country: US

Branch: USN

Rank: Senior Chief Petty Officer/E8

June 1994 to June 2014

ADDITIONAL INFORMATION

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

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