CHRIS DANIEL
416-***-**** *********.******@*****.*** Toronto, ON
PROFILE
High performing, results driven specialist with over 15 years of combined experience in strategic financial planning, business analysis, customer experience and operations. A customer centric functional leader in search of my next opportunity to create simplified and actionable guidance in a progressive working culture.
CORE COMPETANCIES
• Budgeting & Forecasting
• Planning & Analysis
• Labour Optimization
• Performance Optimization
• Corporate Finance
• Documentation & Reporting
• Projects & Profitability
• Relationship Management
• Talent Development
TECHNICAL:
SAP/BW, Hyperion/HFR, Oracle/Essbase/Pace, WFM/Infor, Microstrategy, Advanced Excel, Access, PowerPoint PROFESSIONAL EXPERIENCE
Management Consultant
AMFM Consulting Group Inc. & IAR Commercial Property Services, Toronto, ON (2/2016-Present)
Contributed to various projects and proposals (RFP/RFQ) related to organizational performance optimization within the commercial property management and asset management sectors
Director, Retail Planning and Performance (FP&A)
Indigo Books and Music Inc., Toronto, ON (3/2014-10/2015) Reported to the Senior Vice President of Retail Operations and Consumer Experience with a dotted line relation to EVP & COO
Effectively led the end to end pre and in-season strategy and planning cycles (SBP, AOP, FYF, MYF), P&L plans including detailed SG&A expenses and Labour plans or profit centers . (Rev +$800M, Opex $200M, 230+ stores).
Supported and led a team of highly engaged analysts and managers within retail, finance and human resources who consistently achieved results. Maintained zero turnover within Retail team.
Oversaw and acted as the Retail prime for acquisition, implementation, improvements and maintenance of integrated planning systems, processes and related technology including store labour scheduling and deployment.
Led the customer experience analytics team and related tools (ForeSee/Empathica), contributed to the Indigo 2.0 transformation strategy by providing customer and product insights and customer satisfaction measurements.
Oversaw and improved profits of all licensed Starbucks locations. Automated the KPI reporting process.
Developed and delivered channel performance reports, scorecards for SLT & FLT and conducted MD&A, business, and P&L reviews to increase business acumen and drove efficiencies and bottom-line profitability.
Collaboratively achieved consistent results and timely deliverables by initiating, fostering and maintaining strong, credible relationships with key internal and external clients at all levels.
Manager, Retail Planning and Performance (FP&A)
Indigo Books and Music Inc., Toronto, ON (1/2012-3/2014) Reported to the Senior Vice President, Retail Operations, and Experience
Continuously and significantly exceeded EBITA growth through internal control. Cost optimization and continuous improvement of operational and planning processes, policies, and process simplification.
Successfully led the implementation of Indigo’s Integrated Planning System/project (Hyperion/ERP & Essbase)
Recruited and led a highly-engaged team of analysts and developed structured professional development plans, ongoing coaching, recognition, and collaborative performance management.
Managed incentives and bonus programs for retail employees (6000+ EEs), ensured accurate timely payouts.
Executed nationwide store plans, forecasts, all ad-hoc analysis, complex financial modelling, and reporting.
Analyzed and presented financials to non-financial users, provided actionable recommendations to various teams and executive leadership teams and collaborated on creating and executing retail strategy.
Senior Analyst, FP&A (Retail)
Indigo Books and Music Inc., Toronto (9/2008-1/2012) Reported to the Vice President of Retail Operations
Provided actionable, value added analysis, identified trends, risks, and opportunities to key business drivers
Fulfilled financial due diligence, accounts payable, accounts receivable, Journal entries, reconciliation, consolidation, variance and what-if analysis, full cycle month end closing, adhered to GAAP and IFRS guidelines.
Reinvented the store budgets and retail performance reporting process which increased business awareness and contributed to the effectiveness, efficiency, and higher engagement of the field leadership teams.
Planned, analyzed, and managed field labour for all stores Canada-wide ($120M, up to 6000+ employees), and field and office expenses ($300M) for all cost centers under the Chief Operating Officer.
Tracked and presented ongoing operating and business metrics (KPI, KBI, IRR, NPV, NOI, NOP) to LTs.
Actively assisted Retail SLT in planning and implementing strategic initiatives and organization realignments.
Led retail labour planning cycles, produced weekly store labor forecasts to support store schedules creation.
Continuously optimized EBITDA performance through analysis of cash flow, operating expenses, vendor contracts, various audits, compensation benefit plans and workforce optimization.
Hudson’s Bay Company, Toronto, ON (2001 – 2007)
-Group Planning Analyst, Women’s Apparel, The Bay (2005 – 2007)
-Business Intelligence and Decision Support Analyst, Bay/Zellers/Home Outfitters (2004 – 2005)
-Planning Associate/Re-buy Analyst, Cookware & Kitchen Gadgets, Bay/Zellers (2001 – 2004) Selected Achievements and
Responsibilities at the Hudson’s Bay Company
Maximized efficiencies by eliminating redundancies and automating and standardizing recurring reports.
Assisted with the implementation of the Microstrategy® reporting system project, and conducted training and coached new users of various levels in the organization national wide.
Produced the executive reporting package in support of the decision-making process of the senior leaders.
Managed company-wide quarterly inventory evaluation and markdown calendar and process and execution.
Generated various financial and performance reports, forecasts, in-season, and post-season analysis.
Analyzed sales, margin, and turnover to facilitate the decision-making process of senior executive team.
Developed and implemented databases/tools in support of strategy execution and sustainment.
Supported and maintained BI systems and databases and provided user support and troubleshooting.
Conducted user training and supply chain process implementation nationally and coached various levels of users.
Managed vendor performance, developed strong relations, maintained 99% order fill-rate on purchase orders.
Collaborated with internal and external auditors ensured that the integrity of the company was preserved.
EDUCATION & PROFESSIONAL DEVELOPMENT
• Lean Six Sigma – University of Toronto (IP / Course 1 Completed)
• APICS/CPIM Candidate
• Certificate in Communication for Business Professionals – University of Toronto
• 5 Choices of Extraordinary Productivity – Franklin Covey
• Diploma in Business Management (IP) – Ryerson University
• French (immersion) – McGill University / Université de Montréal / CSDM
• Bachelor of Science – Brock University