Customer Service Quality Assurance

Hiba E. Zahr

Address: **** ***** **** *****, ******, VA 22181

Phone: 412-***-****, E-mail: ****.****@*****.***

Career Objective:

To obtain a challenging and rewarding position as a Quality Assurance Tester, with a strong well to prosper in any assigned duties, and to apply technological skills, experience, and passion to quickly adopt to cutting-edge technologies in a fast paced environment.

Education:

Bachelor Degree in Information Technology (Syrian Virtual University, Damascus - Syria) June.2006 – Aug.2008

Relevant Coursework:

-Leadership and Management

-Operating Systems (Windows platform, Linux)

-Accounting and Banking

-Data Security

-Business Processing

-Data Networking

-Marketing

-Oracle Administration

Associate Degree in Computer Engineering (Institute of Computer Engineering, Damascus- Syria) Sep.2004 – Apr.2006

Relevant Coursework:

Hardware

Software

-Computer Upkeep

-Operating Systems (MS Dos, MS Windows, Red Hat Linux 9)

-CPU, Memory Structure

-Applications (MS Office Programs)

-Networks

-Database (Oracle using SQL+)

WORK EXPERIENCE:

Wells Fargo Bank (Fairfax, VA): Personal Banker Sep.2016 – Present

Using Standard Chartered online banking to create, login and manage account using online banking website.

Consistently follows defined procedures for bank operations and client service behaviors that contribute to delivering an extraordinary client interaction.

Exercises knowledge of risk management and loss prevention. Provides supervision to team members regarding complicated tasks.

Ability to manage multiple critical deadlines and priorities accurately and efficiently according to established processes and guidelines; tasks include: cash management, risk mitigation, client authentication, deposits and withdrawals, payments and transfers, and consignment item sales.

Documents loan opportunities, coordinates the loan approval process depending upon credit requests.

Handles a diverse variety of tasks and prioritizes; Uses skills, ability and aptitude to perform all client maintenance requests, problem resolution and sales functions, and teller transactions.

Wells Fargo Bank (Fairfax, VA): Lead Teller Aug.2015 – Sep.2016

Provide a variety of tasks including exercising excellent customer service in all customer interactions, managing and resolving customer concerns, following procedures to minimize errors while providing information on new products and services.

McDonalds (Vienna, VA): Sales Cashier June.2014 – Aug.2015

Maintained high standards of customer service during fast-paced operations, Handled currency and credit transactions, assisted management with inventory control and stock ordering and built loyal client through friendly interactions and consistent appreciation.

UPMC Presbyterian & Shadyside Hospital (Pittsburgh, PA): Volunteer work May.2013 – Apr.2014

Performed data entry for the Volunteer Department, assisted staff with office work, and ran errands for patients.

Carnegie Library (Pittsburgh, PA): Volunteer work July.2012 – Apr.2013

Maintained data entry for all SKU number for inventory library database, process new materials including books, and computer software and perform clerical activities such as filing, typing, word processing, photocopying and mailing out material.

Knowlogia Solution & Tech (Damascus, Syria): E-Content Developer May.2011 – June.2012

Designed, developed and delivered eLearning course curriculum templates to meet specific learning technology needs that will interface with existing international students on behalf of the Syrian Virtual University using Photoshop, and Lectora.

European International University (EIU) (Damascus, Syria): Department Head Nov.2008 – April.2011

Led Department of Student Affairs, Scientific Research and Higher Education, coordinated administrative duties for the First International Winter School in cooperation with EIU and Martin Luther University, Halle-Germany February 2010.

Teach essential computer skills including Word Processing, Email, and Internet search and computer ethics to undergraduate students for two years.

COMPUTER EXPERIENCE:

Macintosh and PC Systems: Microsoft Word, Excel, PowerPoint, Access, Oracle DBA.

Certification:

Certificate of Quality Assurance testing from George Mason University School of Engineering. Awarded Sep, 016

Relevant Coursework:

Involved in collecting, analyzing, and documenting business requirements, functional requirements and data specifications for Business Objects related reports.

Involved in reviewing and enhancing Test cases for application functionality testing using Selenium.

Created Requirement Traceability Matrix for future UAT Testing and maintained documentation for the whole testing process.

Involved in project planning, coordination and implementation of QA methodology.

Verified the application’s functionality on different Configurations by performing Configuration Testing.

PERSONAL SKILLS:

Fluent in Arabic.

Energetic, punctual, highly organized and motivated.

Excellent clerical, analytical, and problem solving skills.

Reliable, creative, and team worker.

Contact this candidate