Customer Service Rep, Front desk, Admin Ass, Data entry, Receptionist

Michelle Jane Ganzon-Bonnit

*** ****** ******, *******, ** 94591

Phone: 707-***-****, Email: *********@***.***

Objective: Seeking to pursue a rewarding career with a leading organization where my extensive experience and varied skills can be profitably utilized and further developed to achieve corporate objectives.

Summary: Highly dependable, responsible, efficient, enthusiastic, individual possessing the desire, quick learner, drive and determination to take ownership of a project and see it through to completion. Having the ability to execute programs using limited resources. Problem solving, leadership, interpersonal, and communication skills are some of the qualities developed from my experience as a competent relations representative.

Skills: - Strong customer service skills

- Strong administrative and management skills

-Accounts receivable/payable/direct billing/payroll

- Microsoft Word & Excel

- Xactimate/Xactanalysis, Diamond 2.0, CTI, MICA

- Phones, typing 60wpm, 10 key

- Bilingual

Education: - Martinez High School – H.S. Diploma

- Diablo Valley College – Prerequisites for Child Psychology

- St. Mary’s College – Child Psychology

- Stratford Career Institute – Child Psychology Diploma and Hotel & Restaurant Management

Diploma

Work Experience:

- Benicia Academy Performing Arts/Ballet School, Benicia 09/16 – present

Dance Instructor

Duties include: Teaching Polynesian dancing/Workout/Drumming for ages 3-adult.

- On Call Hospitality Staffing, El Sobrante 05/16 – present

Recruiter/Server

Duties include: recruiting staff for hospitality events in the bay area, serving food and beverage at

numerous events

- Mark Scott Construction/MS Vital, Fairfield 01/16 – 05/16

Contents Manager

Duties include: Responsible for estimating, talking with insurance companies and adjusters, supervised and scheduled crew on daily jobs, doing pack outs, pack backs, inventory, ordering supplies, invoices and other office duties.

- Paul Davis Restoration and Remodeling, Rodeo 05/12 – 01/16

Content and Cleaning Assistant

Duties include: Responsible for scheduling crew on daily jobs, doing pack outs, pack backs, inventory,

ordering supplies, payroll, payables, temp requests, invoices and other office duties. In charge and supervised 10+ employees.

- Domaine Chandon, Yountville, (Accountemps Agency) 04/12 – 04/12

Accounts payable assistant

Duties include: Responsible for inputting invoices and purchase orders, filing, and organizing paperwork

and other office duties.

- DEX products, Vacaville, (Office Team Agency) 09/11 – 10/11

Data entry/Customer Service

Duties include: Responsible for day to day operations in placing orders and customer service, complaints,

replacements of items, packing and shipping.

- Payroll Masters, Napa, (Office Team Agency) 09/10 – 03/11

Data entry

Duties include: Data entry, inputting time cards in system, answering phones, mail, and other office duties.

- National Tire Warehouse, TBC shared services, Benicia 12/06 – 07/09

Accounts Receivable

Duties include: Responsible for day to day operations in collecting money for 800 accounts, credit check, phones, and other office duties.

- Quality Inn, Vallejo 03/02 – 12/06

Front Desk Representative/Sales

Duties include: Responsible for day to day operations, direct bills, accounts receivables,

phones, reservations, sales and marketing, and other office duties.

- Avis Rent a Car, Vallejo 09/01 – 10/02

Customer Service Representative

Duties include: Responsible for day to day operations, insurance billings, phones, reservations,

and other office duties.

- Contra Costa Credit Union, Martinez 03/00 – 06/01

Member Service Representative

Duties include: Teller duties, ATM duties, Vault duties, member services, and other credit union

and office responsibilities

Activities/Volunteer Work:

Ohana O’ Lokomaika’i Dance School, Vallejo 05/03 – present

Director/Owner/Teacher

Duties include: Teaching Hawaiian/Tahitian dancing, drum lessons, performing at local communities and

private events.

American Cancer Society/Relay for life, Vallejo 12/05 – present

Event Lead Chair/Entertainment Chair/Team Captain

Duties include: Organizing committee members and team members to help fundraise and raise money for the fight against cancer, scheduling fundraisers and other events prior to the event and day of.

Mission Solano, Fairfield 11/11 – present

Volunteer

Duties include; help serve food to the homeless, distribute toys, and other volunteer work

CRD Strategics, Vallejo 02/10 – 11/10

Office Manager

Duties include: organizing and filling out forms for Loan modification, collecting client info such as

hardship letters/financials/tax forms/ and other documents needed for loan modification or loss

mitigation and bankruptcies, negotiations, setting up appts and other office work. I accomplished getting

their files organized and an easier way to set up new clients for paperwork and keeping things in order.

Caregiver for Mother, Vallejo 12/05 - present

Caregiver

My mom is cancer survivor for 10 years and so I’ve had experience in giving shots, cleaning PICC line, giving meds, getting her strength back by exercises, providing her a healthy meal and many more

References upon request

Contact this candidate