Windows Server Engineer

PROFESSIONAL SUMMARY

I have over ** years of proven experience with Systems Engineering/Service Engineering, as well as network/system administration, and web development as well as building automated scripting solutions. I am quite knowledgeable and adept to troubleshooting and maintaining small to enterprise level environments.

SKILLS SUMMARY

Windows Server Systems NT4/2016; Windows Client Systems 95/10. I am also adept to running environments using Linux/Unix systems such as Debian, RHEL, UBUNTU, CENTOS. MS Office Suite/O365 and precursors. Microsoft Visual Studio.Net, Altiris imaging software, Visio, Hyper-V, SQL, SCVMM, IIS, APACHE EMC2/HP SAN/ISCSI, DNS, FTP, DHCP, DA, RADIUS, AD, PROXY, VPN, Macromedia Dreamweaver, Visual Studio, HTML5, VBSCRIPT, PowerShell, C#, ASP.Net (MVC/Win forms), Bash, Cloud API’s, JavaScript using libraries such as JQuery. I also have experience in CSS and XML. Cloud Sytems both Azure and AWS.

PROFESSIONAL EXPERIENCE

Alien Design Studio

Systems Engineer 2/2015 – Present

I was in charge of picking an infrastructure that would support all our users’ websites that would be hosted and needed 99.9% uptime. Eventually a cloud system was picked and set up to add redundancy across the world for our clients.

Created custom websites for our broad range of clients.

Crated and was in charge of engineering all aspects of our cloud environment, including cloud services, virtual networks, SQL Databases, Virtual Machines and storage accounts.

Daily administration of our cloud environment for both Windows and Linux servers.

Created custom scripts in PowerShell for automating tasks for our Windows environments.

Created automated OS and Service setups using Puppet Labs for our Linux Servers.

Technologies used: Azure Cloud System; Azure Virtual Machines (Linux and Windows); Azure Active Director Services; Azure Storage(Blobs/Tables); Azure Cloud Services; Azure SQL Server; Visual Studio 2015; Puppet Labs; PowerShell; JavaScript; JQUERY; Twitter Bootstrap; HTML5.

Audience Science

Operations Engineer 8/24/2016 – 11/25/2016

I was in charge of monitoring all of our Bidding and AdServing to customers and fix our Linux Servers that went down and caused critical financial damage to the company.

I wrote numerous Bash scripts to automate some of our tasks.

I was in charge of running Ansible Run books to help automation across multiple services.

I used Confluence/Ganglia/Graphana/Bamboo/Mesos programs for ourr primary tools set.

I was in charge of the Voldemort a user base for our customers information

I was in charge of over 600 Linux Servers(CentOS)

I had to monitor bidding and ad-servers in our F5 pool, if servers were down we had to take them out of the pool so they would no longer take traffic as well as enable servers that were previously disabled so they would be able to take traffic again. We had about 4 different pools to administer.

Microsoft (FTE)

Service IT Engineer II, 3/2013 – 9/2014

I was on call 24/7 365 supporting over 100k users as a Microsoft Service Owner I had to ensure that ALL Microsoft employees could reach the internet/internal applications as well as our cloud infrastructure.

I was the DHCP and PROXY Service owner for the entire corporate Microsoft environment. My main duties were to keep the services healthy and to find the current gaps in the services and improve to close those gaps. I had to run multiple projects at the same time and meet the deliverable deadlines that the stakeholders put in place.

Two of the main projects that were focused on were creating a redundant environment for the DHCP service as well as adding a monitoring solution to keep track of the service health.

We added DHCP failover services utilizing Windows Server 2012 and the Active/Active feature provided with that platform. I played a part in the design and architecture work for this project by deciding which cities across the globe would host our new DHCP Servers as well as write the engineering documentation for the new service. PowerShell was used extensively to create all of our automation tools for administration as well as configuration work.

I was tasked with creating a monitoring solution for our new DHCP Service that we rolled out over the summer, this was done by evaluating various products such as Men and Mice, IPAM and SCOM. I also was in charge of creating dashboard solution which consisted of custom ASP.NET (MVC) and C# code.

A side project that I was asked to consult on was creating a test lab for the entire PAIX organization so employees could create VM’s on the fly for their testing purposes. We accomplished this task by using Hyper-V and current HP SAN technologies.

I was also the fill in service owner for the entire TMG PROXY Service across the Microsoft environment. My main project was to retire the whole proxy infrastructure so we could replace it with new Fortinet firewall solutions as well as troubleshoot and correct any issues that users experienced while the service was being decommissioned.

Technologies used ; Windows Server 2003 – Windows Server 2012 R2; ASP.net/MVC/C#; PowerShell; Hyper-V; HP SAN Units; Windows AZURE Cloud Services; TMG Firewall; Fortinet Devices; MS SQL Server

Microsoft/Insight Global

Service Engineer, Redmond, WA 8/11 – 3/13

I assisted all of the infrastructure service owners when they needed help with various troubleshooting activities for customers and server build outs that would be consumed by all of Microsoft employees.

The services that I helped with were: PROXY; DHCP; DNS; DIRECT ACCESS; VPN; RADIUS; ACTIVE DIRECTORY; IPSEC

I was the first point of contact for all critical escalations for the proxy service, I had to triage as well as fix the issue for the end user.

I was in charge of keeping all servers belonging to our group up to date with critical security updates using internal WSUS servers, I also was tasked with documenting and creating an update plan for the PAIX organization.

I built out all new proxy servers when we needed to add more capacity to our current environment.

I also helped new hires understand current and emerging IT security policies.

I created a metrics system for our group manager to keep track of what projects vendors were working on and how long it was taking them to complete their tasks that were assigned to them this data was then given to our director to view. This system was created in Asp.Net/C#.

Technologies Used: Windows Server 2003 – Windows Server 2012 R2; PowerShell; Asp.Net/C#; IIS; TMG Proxy Server; Windows DHCP/DNS/VPN/RADIUS/DA Services; Hyper-V.

Microsoft/Populous Group

IT Operations, Redmond, WA 6/1/2010 6/1/2011

My primary project on the security team was to create a script that would be deployed globally to all Microsoft client machines (~100,000 machines). Its main function would be to find which version of Forefront Enterprise Protection software was running on the client’s machine and remove it, then the new version of Microsoft’s Antivirus Software would be installed and configured in the background with no interference to the users working experience. This script was created in PowerShell.

A second script was created for the datacenter space that would also identify the old version of Antivirus Software remove it then install and configure the new version. This script was created in VBScript as there were still Windows Server 2003 machines in the environment and WMI is turned off by default.

I was the lead engineer in creating a virtualized automated lab space for the Security Group at Microsoft. This task was accomplished by using the latest HP Server technologies as well as SAN technologies, Hyper-V and SCVMM were used to control and manage the environment. SCVMM was also used to create a website that users could use to pick and customize an OS environment and a VM would automatically be created and assigned to that user.

I was also responsible for all first line critical issues users had with Microsoft Enterprise Antivirus Software, I had to triage all issues and finish them to a successful resolution.

I designed a SQL database that would house forefront antivirus software information gathered using PowerShell scripts from client’s computers. This data was then extracted into Excel Spreadsheets and other forms of displayable data for SR Management to view.

I created all the best practice guides as well as documentation for the new Forefront Antivirus rollout across the globe. I was also in charge of testing all new packages in a virtual lab environment to makes sure there were no critical show stopping bugs in the product before being rolled out to customers.

Technologies Used: Forefront Antivirus Software; PowerShell; VBScript; Hyper-V; SCVMM; SCCMM; SharePoint Server; HP Servers/SAN Units; CISCO Switches/Routers

Microsoft /Excel Data

SDET, Redmond, WA 2/09 - 2/2010

As an SDET at Microsoft my main project was focusing on the usability and functionality of the next version of Hyper-V virtualization software to be packaged into the next version of Windows Server. I had to test various aspects of Hyper-V including storage devices, networking devices and services, core operating system behavior with various versions of Microsoft Windows and Linux operating systems. I also headed a team that created custom tools for our testing work that included creating VM’s automatically and deploying and configuring the operating system in C# and PowerShell.

Rackable Systems

SR. Systems Engineer, Linux Redmond, WA 4/08 - 1/09

My main project’s during my time at Rackable Systems were to test all new servers with spec benchmarking software and report our data to their main website so customers could compare the data with competitor’s hardware. The other project consisted of finding the best suitable solution to deploy operating system images to a container full of servers in a quick amount of time.

The main tools that I used to test our custom servers was SpecCPU, SPECWeb and SpecPower these tools had to be compiled from scratch and all data was uploaded to the SPEC website for customers to view and compare data with rival competitors.

We created a custom solution which consisted of taking an empty semi-truck container and loading it up with custom Rackable Servers, my job was to figure out which operating deployment method we would use that would push out both Windows and Open Source Operating Systems. In the end we picked a Linux based solution that suited our needs. Both Hyper-V and VMWare were used in for testing scenarios.

I was also the point of contact for our Amazon customers, I created many custom scripts in bash to support their server needs. PowerShell was also used for our Windows customers.

I converted all of the company’s physical infrastructure servers into virtualized servers running on the Hyper-V platform. This saved the company money and space while extending the life of the IT services.

Technologies Used: Windows Server; Linux Server (Ubuntu/RedHat); Linux; Client Ubuntu/Fedora/ OpenSuse); Hyper-V; VMWare; C#; PowerShell; Bash

Microsoft\Volt

Operations Engineer, Redmond, WA 10/07 - 4/08

I was in charge of the Office build lab at Microsoft. This lab consisted of over 1,000 machines that were all utilized to compile the next version of windows as well as custom versions of legacy office applications for customers around the world.

I was in charge of creating and maintaining all of the windows images that were deployed to bare metal servers, custom scripts were also created using PowerShell and VBScript for deployment purposes.

I lead a project to convert all the old Windows NT and Windows 2000 servers to a compact virtualized environment to free up space for more up to date physical servers. This was done using Hyper-V and PowerShell scripts to convert P2V live migrations.

I had to make sure that all server hardware was fully operational every day and react to server outages and replace failed hardware such as Hard Drives, Mother Boards, Network Cards and other peripheral devices.

Technologies Used: Windows Server NT 4.0 – Windows Server 2008; Hyper-V; PowerShell; HP Servers and SAN Technologies; XML; C#.

Microsoft\Denali

Operations Analyst, Redmond, WA 3/07 to 10/07

My main project was focused on removing old server hardware and putting in brand new server hardware in various labs across the Microsoft campus. I also had to deal with Microsoft SQL, IIS troubleshooting as well as hardware troubleshooting for the remaining servers before they were decommissioned. I also had to install new operating systems on the newly acquired and racked servers.

Microsoft\Siemens, Redmond, WA 1/06 to 6/06

Operations Analyst

As an operations analyst at Microsoft I worked in the pre-production datacenter, my main duties were to revive downed servers due to software or hardware issues. I also was responsible for troubleshooting IIS and SQL Server issues to resolution. HP and EMC2 SAN Storage units were also our responsibility, we had to add user space to LUN’s as well as make sure the SAN heads stayed operational. Every patch Tuesday we were responsible for making sure all the servers in the environment were up to date with their latest security patches, this was achieved through WSUS servers and IPAKS.

I helped create various scripts using PowerShell for other administrators to use so they could finish their tasks more quickly.

Technologies Used: Windows Server 2000 – Windows Server 2003; HP SAN Devices; EMC2 Storage Devices; SQL Server; IIS Server; Windows DHCP/DNS Server; Active Directory Server; HP Server Hardware; PowerShell.

Microsoft\VOLT, Tukwila, WA 1/05 to 12/05

Tier III Data Service Engineer

My main duties were to keep the MSN Datacenter Production servers up 24/7/365. I had to take ticket requests for problem servers and investigate the issues and work them to a resolution. This involved mostly hardware issues which could be taken care of quickly such as failed hard drives or complete mother board replacements. I also was in charge of racking and caballing the servers and then installing images on the bare metal servers with Altiris Imaging Software. All networking was also configured before being handed off to the customer.

Northwest Technologies, Wenatchee, WA 7/02 to 11/03

Web Design / Support and Sales

I was the owner of a startup ISP company and we serviced around 3,000 customers in the greater Wenatchee area during the late 90’s. My main duties were to oversee the main operations of our 10-man company I also was in charge of all of our in house application development. I created all of the company’s interactive websites as well as the back end programming such as data storage in MS SQL Server.

I would also meet with our customers to get their requirements for a custom built website, we would use technologies such as ASP.net/C# teamed up with IIS Server on the Windows Servers and Perl/CGI on the open source side with Linux and Apache to develop highly dynamic websites for our customers.

I would be in charge of getting our customers website from development to production the web by handling all domain registration and DNS zone entries.

Technologies Used: Linux Server (Red Hat); Windows Server 2000; IIS Server; Bind DNS; Asp.net/C#; Perl/CGI; Bash; Dreamweaver; Adobe Photoshop

Televar NW Inc. Boss Internet Group ISP Wenatchee, WA 5/95 to 4/96

Technical Support

At Televar Inc. I worked as a Help Desk representative, I helped customers over the phones diagnose and fix their problems. I also created websites for the company as well as Unix scripts in Perl for automated administration tasks.

Technologies Used: Linux Server; HP Unix; Windows NT Server 3.51; Windows for Workgroups 3.1; Perl

EDUCATION AND TRAINING

NCW Skills Center, Wenatchee, WA 98801

Computer Networking Course, A+ certification course and advanced networking course in 2nd year.

Honors/Awards: Certification of Completion with Honors as well as placing in the top 3 of 50 classmates.

Wenatchee High School, Wenatchee, WA 98801

Lettered in Wenatchee High School Marching Band

Degree: High School Diploma 1995 - 1999

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