Administrative Assistant Customer Service

Rhonda M. McDonald

Phone: 612-***-****

Email: **************@*****.***

Summary

I am a team-oriented and results-driven professional with over 25 years of experience in administrative assistance with 5+ years being an executive administrative assistant. My objective is to continue to build a career as an administrative assistant that offers challenges and growth with opportunity to continue to enrich my knowledge and skills.

Key Computer Skills

Oracle 11i and Oracle R12

Outlook

Microsoft Excel

Microsoft Word

Power Point

Revolution HER

Tavant

Computerized phone systems

Typing 70 WPM

Experience

Back Yard Solutions July 2016-February 2017

Front Desk Receptionist/Administrative Assistant (Contract Position)

Back Yard Solutions is located in North Port, Florida. The management team consists of entrepreneurs who are experts in building innovative, functional and weather-resistant sheds and playhouses.

Provide administrative back up during a start-up project for employer who opened a second facility.

Responsible for answering phones and emails for customers ordering new build hurricane sheds and playhouses.

Responsible for pricing and ordering large orders of lumber.

Scheduling contractors for on-site builds.

Coordinated deliveries of materials to on-site builds.

Set up appointments between management team and customers.

Thermo King Corporation June 2015-July 2016

Customer Service Representative-After Market (Contract Position)

Thermo King Corporation, based in the Minneapolis suburb of Bloomington, Minnesota and a unit of Ingersoll Rand Corporation Limited, is a manufacturer of transport temperature control systems of trucks and busses.

Provide world-class customer service by answering phones and emails from dealers across the United States regarding parts orders and service questions.

Release domestic and international orders to the warehouse placed by dealers around the world determining their payment and shipment methods.

Entering orders for parts needed by dealers and the purchase of extended warranties on a timely basis to ensure customer satisfaction and company revenue.

Responsible for international shipping and billing. Create the required paperwork for truck, air and ocean shipping to ensure a smooth transition through customs. Determine which shipments require packing declarations for ocean shipments to certain countries with dunnage involved. All billing is done on a daily basis to ensure revenue for the company and the ease of dealers worldwide billing their customers.

Contact the proper forwarders and shippers for each shipment for individual dealers. Establish pick up times and dates for these shipments.

HealthEast Care Systems January 2012-October 2014

Executive Administrative Assistant Maplewood, MN

HealthEast Care Systems is the largest health care provider in the Twin Cities’ East Metro area.

Provided a high-level of administrative support to the Clinic Director and Director of Medical Services as well as other high-level staff which enabled the directors to focus on their everyday performance and flow of the clinic.

Solely responsible for coordinating system-wide administrative functions for designated business units.

Collected and collated confidential data daily from various reports to assist the Directors in management decisions.

Arranged various business unit meetings, recorded and distributed accurate minutes of meetings and maintained employee payroll files.

Awarded an Outstanding Performance Award within the first six months of employment.

Established and led a monthly Patient Advisory Council meeting to coordinate efforts, opinions and contributions between the community members and the clinic.

Dr. Erik A. Ostenso, O.D. June 2001-October 2012

Front Desk Manager/Insurance Billing Coordinator Ladysmith, Wisconsin

Dr. Ostenso is a provider of comprehensive eye health services for Ladysmith and surrounding communities.

Managed comprehensive insurance claims process for both provider and patients.

Maintained a complex and confidential data base with patient records, billing and appointment scheduling for an entire office.

Optimized insurance payments to the business by keeping current on a large variety of insurance provider’s specifications, including changing federal guidelines and regulations.

Solely responsible for calling in delinquent accounts that led the majority of accounts paying cash owed in less than 30 days.

Educated patients on the complex language that surrounds various insurance companies’ summary plans, including Medicare and State Medical Assistance to help them obtain the best possible coverage for their eye care needs.

Supervised the daily operations and tasks of five employees.

Employment Prior to 1996

Hayward School District Head Secretary

Hayward, WI Grades 3-5

Sawyer Co. Department of Human Resources Administrative Assistant

Hayward, WI

Continuing Education

Attended 18+ hours of Oracle 12 training. Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation.

Attended insurance billing and coding workshops for 6+ years sponsored by Cherry Optical. Cherry Optical is one of the largest eye wear labs in Wisconsin.

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