Customer Service Social Media

Lina T. Lorenzen

**** ********* ***. *** ****, CA 95128 610-***-**** **********@*****.***

EXPERIENCE

Vaco @ Google Research Coordinator August 2016 - PRESENT

● Research composition publishing information using domestic and international rights society websites

● Manually organize and enter data into YouTube’s internal Content Management System for Swedish, German and English

● Use internal data management tools to maintain and update music asset database

● Perform data review and quality assurance

IGG, Fremont Project Manager, Social Media Specialist, Product Support June 2015 - August 2016

● Translate, proofread, play, test and manage a variety of games in German.

● Collaborate with an international team of game developers, operators, and translators to polish and improve the gaming experience.

● Provide customer support through email and in-game chat system.

● Manage user community, including discussion boards and game forums.

● Develop marketing/social media communication campaigns and media relations content.

● Provide feedback on user experience and report bugs, mistakes and errors.

● Maintaining the overall appearance of the company within German-speaker audiences.

Linköping University, Sweden Teaching Assistant August 2012 - April 2013

● Teach outdoor education in theory and practice.

● Develop teaching material for the faculty o f Environmental and Outdoor Education.

● Lead hands-on workshops and seminars for the international master students. Action for Peace, London, UK P roject Manager June 2010 - December 2010

● Develop educational material and campaigns focused on sustainable learning.

● Collaborate with an international team of educators and graphic designers to develop educational online content.

● Conduct research on the Millennium Development Goals of the United Nations. IKEA, Bielefeld, Germany C ustomer Service Representative April 2007 - August 2012

● Provide qualitative customer service.

● Knowledge of a broad product line and customer’s demands.

● Work in a fast paced environment.

EDUCATION

University of Bielefeld, Germany M aster’s Degree in Educational Science October 2006 - April 2013

● Study focus: Education, Cultural Science

● Mandatory subject: Media Education

● Subsidiary subject: Psychology

SKILLS

● Social Media Strategies & Campaign

Execution for German Markets

● Localization (German)

● Online Marketing & Advertising

● Project Management

● JIRA

● Proficiency with Microsoft Office Suite

(Excel, Word, Outlook, etc)

● Facebook Advertising & Analytics

● Game Operations

● Professional Translation

● Mobile technology

LANGUAGES

German, Swedish, English

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