Desktop Support Active Directory
Resume:
ROBERT LORIZIO
Norwood, MA *****
********@*******.***
PROFESSIONAL PROFILE
Desktop Support Analyst with Ten+ Years in the Information Technology field. I am a dedicated individual who is adept in installation, upgrades, configuration, troubleshooting, and repairs on hardware, software, and peripheral problems. I am strong in both technical skills and analytical thinking. I am capable of resolving difficult problems in the areas of hardware, applications, and operating systems. I have attained in depth knowledge of a wide variety of software programs. I effectively communicate technical advice to non-technical customers. I am an innovative professional recognized for delivering outstanding service to anyone in the business community.
EXPERIENCE
06/24/16 – 03/17/17 NATIXIS ASSET MANAGEMENT BOSTON, MA
Desktop Support Analyst - Contract
Used Altiris to push applications and patches to desktops, managed IPhone/IPads with Air watch application, worked with Office 365 to setup and configure new users and groups, Active Directory, setting up new e-mail accounts in exchange, creating new accounts in Lync Server 2010, PCAnywhere quick connect for remote fixes, deploying new desktops/laptops with Windows 7/10, Service Desk Analyst for ticket management.
11/02/15 – 06/03/16 BRIGHT HORIZONS WATERTOWN, MA
Desktop Support Analyst - Contract
Setting up new mail users on exchange server to active directory changes, new system configuration and imagining, printer setup, hardware and software troubleshooting on Windows 7/10, office 10 trouble shooting and new setup, document all tickets in foot prints, virus containment and fixing registry issues, resetting OS back to previous date before issue occurred.
05/02/11 - 10/23/15 HP- STOP&SHOP QUINCY, MA
Desktop Support Analyst/Software Integration Engineer
Provide End to End complex problem resolution for Business Critical and Mission Critical applications, Including, but not limited to: Problem identification, advanced troubleshooting and recovery, Crash dump analysis, Performance analysis, Root Cause analysis, Technical Elevation and Escalation management, and finalizing Case closure, Active directory management and GPO maintenance, Pushing software\applications through SCCM, Application testing and technical documentation creation, Windows OS image testing and evaluation on new hardware models, Worked on a project to convert a total of 3000 Retail & Corporate systems from Windows XP to Windows 7, Network trouble shooting, supported executive clients, worked on project based assignments.
05/31/10 - 04/01/11 IBM/AMERPRISE FINANCIAL BOSTON, MA
Desktop Support Analyst/Systems Administrator
Provided staff and other teams with technical support on desktop computers, applications and other related technologies, Installed programs from the old workstations to the newly installed computers, made sure all assigned tickets were properly coordinated and resolved appropriately. Administering Active Directory and manage user accounts and resources, troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems, Installing new Bloomberg terminals and troubleshooting existing, setup and configured Factset, supported Reuters web based application, supported executive/portfolio managers, Building System Images and maintain updates on multiple Images.
01/04/10 - 05/14/10 BANK OF AMERICA BOSTON, MA
Domain Migration Project
We are transitioning about 3000 Users from Corp Domain to the Long Net, from BOA to Ameriprise Financial switching profiles, Network Drives, Printers, import and export of Certificates, VPN and EFS.
4/16/07 - 10/29/09 FORTIS INVESTMENTS BOSTON, MA
Desktop Support Analyst/Systems Administrator
Worked as a desktop support technician in a Windows XP Environment, supported 50 traders with one other person, created Image process for HP systems and different machine types, also was involved with testing apps for production and hardware solutions, updating hardware/Software patches, monitoring back up system, using active directory to push applications through SMS and manage user accounts/rights/profiles, trading Turret support, configuring Bloomberg terminals, Reuters, Factset, Microsoft Outlook, Blackberry troubleshooting and configuration.
4/17/06 - 4/13/07 IBM/AMERPRISE FINANCIAL BOSTON, MA
Desktop Support Analyst/Systems Administrator
Managed a remote site for IBM at Ameriprise Financial, worked on the day 700 project to complete the separation from American Express to Ameriprise Financial, this consisted of imaging about 70 plus Laptops and Desktops, troubleshooting hardware and software issues, Installing new Bloomberg terminals and troubleshooting existing, setup and configured Factset, supported Reuters web based application, Goldman Sachs, Capital IQ, supported executive/portfolio managers, and Verizon Wireless cards for remote access.
EDUCATION
09/92 - 06/93 COMPUTER PROCESSING INSTITUTE CAMBRIDGE, MA
Introduction to Computers/Networking CCNE
09/93 - 06/94 CLARK UNIVERSITY BRAINTREE, MA
Novell 4.11 & 4.12 Certifications
09/96 - 06/97 NEW HORIZONS BURLINGTON, MA
MCSE Course Certification
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