Rekha Pandey

Mobile : (1-908-***-****

E-mail: aczn7f@r.postjobfree.com

Experience

** ***** ** ******* ********** as an Senior Operation Manager / Project Manager / Business Analyst for software based business solution organization and having domain knowledge of Pharma Manufacturing / Finnish Pulp/ Paper/ Timber Manufacturer, Finance, Retail, Logistic, and Transportation.

Proven ability to deliver high quality IT products and services on schedule and within budget.

Excellent Managerial / Leadership skills and focus on continuous process improvements and client centricity.

Possess excellence interpersonal, communication and analytical skills with demonstrated abilities in customer relationship management.

IT Manager offering 15+ years of professional experience, working in diversified fields of application software development, support, maintenance and re-engineering projects.

Rich experience in Project Management in building IT processes and operational governance processes.

Strong planning, analytical, problem solving, monitoring and decision making skills with developed organizational and management skills and have capabilities to delivery projects on time.

Proficient in deploying best practices into every stage of the IT Services with continual improvements.

Have sound knowledge of development management, test management, release management, implementation, SLA and performance management

Expertise in managing Client Server, Data warehousing, Testing and Service Delivery projects involving multiple applications running on various IT platforms.

In-depth understanding of Waterfall and Capacity based project/service delivery methodologies with Hands-on experience in various phases of SDLC such as requirement analysis, planning, execution and operations management.

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches individuals and team to meet high performance standards.

People Management skills to manage large teams and ensure how each resource work is contributing to Client and organization success. Lead by examples and motivate employees to be high performers.

Specialties

Cloud Computing Certified

ITIL V3 Certified.

Project Management Plan (PMP)

HGPMF Certified.

L100 Gold Standard Foundation

Six Sigma Yellow Belt Certified

Software Designing, Architecture development and Maintenance

Delivery Management

Quality Assurance and Management

Professional Experience

Presently working as a Senior Manager at HCL America Inc, since Apr 2014.

9 Yrs. worked as a System Consultant at HCL Tech Ltd, From Nov 2005 To Mar 2014.

5 Yrs. as a Senior Programmer Analyst at BIDM ASIA PACIFIC SYSTEMS PRIVATE LIMITED, GURGAON. This company is basically engaged in s/w development & providing business solutions World Wide to Shipping, Transport, Leasing Industries, Major Areas of Development in Client Server Environment is PowerBuilder and Oracle/SQL Server and for the Web Based Application Core JAVA, Servlet, JSP, XML, RMI, EJB, Java Script, ASP/ Tomcat with ORACLE 8i/9i, MS-SQLSERVER, Unify as Database.

1.5 yrs. as a Programmer Analyst in Oracle-8.0, Power Builder-5.0, Unify at SANGHI BROTHER’S PVT LTD.

Professional Education

MBA (Information Technology) from IMS, Indore.

B.Sc. from D.A.V.V University, Indore.

D.P.B.C (Diploma in Programming and Business Computing) from TULEC Securing "Merit" Grade and 74% of marks.

Technical skills

Operating Systems

:

Windows, MS-DOS and UNIX

Packages and GUI

:

Oracle Apps 11i, Hyperion, PowerBuilder 7.0.3/ 7/ 5, PFCs, Visual Basic 6.0), ASP, Visual Interdev IIS

Languages

:

PL/SQL, SQL, Java, C, C++, Unix.

Exposure to Sun Technologies

:

JDK 1.4, Servlets, JSP, J2EE, JDBC

Internet Technology

:

JavaScript, ASP, JSP, HTML, XML

Architecture

:

Client Server, MVC

Middleware

:

EJB, Websphere, Wall Street Suite(WSS), MQ (Messaging Queue)

Databases

:

Oracle 10G / 9i/8/7x, SQL Server 7/2000, SQL Server 6.5, Unify-4.0

RAD Tools

:

Text Pad 4.0,Eclipse, Constellar, Control-M,

Web Servers

:

Jrun, Tomcat-4.1, Oracle 10G

Other software/tools

:

Cloud, AWS (Amazon Web Services), Power Designer 6.1, VSS,CVS, Intellij, Star Team, ANT, PVCS, Hyperion, Markview, Discoverer, SMF, Remedy System, IBM Content Manager, Service Now, Mini Tab, Tableau 10.0, eMPIR

Professional Certificate

Cloud Computing from Rackspace

Brain Bench Certification Professional in RDBMS.

Brain Bench Certification Professional in ASP.

ITIL V3 Certification

Achievement

First Rank Holder in University in MBA.

First Rank Holder in DPBC.

Second Rank Holder in University in BSc.

Received Many Awards from HCL and DSG Client for Outstanding Performance in the project.

Received Award from HCL and RDA Client for Outstanding Performance in the project.

Received Best Lead Award from HCL and RDA Client.

Project Details:

Project: Johnson & Johnson (Mar 14 – Till Today)

Platform/Lang.: AWS (Amazon Web Services), SAP, Linux, Unix, Windows, WebSphere, Service-Now, Tableau, Minitab, eMPIR, IT Data Lake

Designation: Senior Project Manager (Team Size – 28)

Pharma Manufacturer Company

Role / Responsibility –

Leading SDDC Virtualization Project – Migration of server from Legacy to SDDC environment.

Leading Server (Windows / Linux) Decommission Project.

Leading Business Critical Application and IMP Site project.

Working closely with GTS technology managers to ensure adoption of the Change Management process throughout the I/T organization.

Accountable for the global, day-to-day execution of the Change Management process within the Global Technology Shared Services Organization.

Leading the technical and application support teams to schedule infrastructure changes by working with Consumer Business Managers and the site managers, on planned outages/server or app downtimes and negotiate on extended maintenance windows.

Developed Tableau dashboard – Prepare Realtime Dashboard which displays multiple views and reduce manual effort / time and resources.

Drive CMDB Audit to assure all attributes are correct updated in service now tool.

Manage stakeholder expectations.

Strong Leadership & customer relationship skills

Single Point of Contact for Team's Repository, information and billing.

Channelize information by actively participating from onsite w.r.t key collaboration opportunities on application migrations/extensions/upgrades etc. and amplify the same to offshore team for all BCA’s.

Managing Major Application Extensions/Migrations Projects/Network Switch upgrade / F5 Load balancer upgrade / Enclosure firmware upgrade / P9500 array upgrade / Server Commissioning and De-commissioning activities /Storage Extension and Major Changes from onsite and interacting with JnJ Project Managers.

Bridging process/tools understanding gaps and assisting roll out of governance and compliance activities to offshore team.

Ensuring the availability of respective Service Leads to handle and drive Major Changes during maintenance windows and a prior walkthrough has been carried out with review/implementation Strategy for changes.

Promote continuous improvement by conducting, documenting, and communicating lessons learned.

Location New Jersey, US

Project: UPM

Client: United Paper Mills

Platform/Lang.: Control-M, Hyperion, Messaging Queue (MQ), Broker, Message Ware House, Websphere, SNOW, IBM Content Manager, Weblogic/ Apache

Designation: Operation Manager (Team Size – 20)

UPM-Kymmene Corporation is a Finnish pulp, paper & timber manufacturer.

Role / Responsibility –

My responsibility for handling HCL staff based Offshore and Onsite, to deliver Service (Support Operations) for multiple technology environments.

Single Point of Contact for Team's Repository, information and billing

Middleware / AppOps team who is providing support of following application:-

Leading team: Control-M, Hyperion (version 11.1.2.0.73), HFM (Hyperion Financial Management), Websphere Application Server (WAS 8.1), Wall Street Suite Applications.

Oracle Hyperion Enterprise Performance Management System i.e. Hyperion Financial Management and Smart view / Essbase

Setup / Configuration of Hyperion / Control-M Application.

Interaction with different teams during production support.

Monitoring, tracking, reporting and ensuring all SLAs & KPIs for these applications are met.

Conducting regular team status meetings

Reporting project status on a weekly basis to management and the project team.

Executing and updating management plans as necessary.

Resolving and documenting issues.

Coordinate with other departments and organizational entities to identify and monitor issues, impacts and dependencies.

Build and execute on comprehensive training plans to ensure support group readiness for implementation.

Promote continuous improvement by conducting, documenting, and communicating lessons learned.

Manage stakeholder expectations.

Strong Leadership & customer relationship skills

Location Helsinki (Finland) / Noida (India)

Project: Catalyst

Client: Readers Digest (Global Support)

Platform/Lang.: Oracle Apps11i, Hyperion, Toad, Remedy system, Discoverer, PVCS, SMF, Markview

Designation: Manager (Team Size – 10)

Role- My responsibility in the project is to Lead System Administration module of following applications.

Assisting team member in Oracle Apps System Administration, Discoverer, Markview, Hyperion (version 11.1.2.0.73), HFM (Hyperion Financial Management), PVCS, Constellar, and SMF (Supplier Maintenance File) Applications.

Oracle Hyperion Enterprise Performance Management System i.e. Hyperion Financial Management and Smart view / Essbase

Addition / Deletion of Hyperion Roles/ Group to user profile.

Loading and Unloading of Hyperion Data.

Setup / Configuration of Hyperion Application.

Resolve all system administrator production issues for all above applications.

Interaction with different teams during production support.

Monitoring, tracking, reporting and ensuring all SLAs & KPIs for these applications are met.

Involved in system administration responsibilities and creating Alerts and dealt with Multi Org Concurrent program registration.

Conducting regular team status meetings

Reporting project status on a weekly basis to management and the project team.

Executing and updating management plans as necessary.

Resolving and documenting issues.

Coordinate with other departments and organizational entities to identify and monitor issues, impacts and dependencies.

Build and execute on comprehensive training plans to ensure support group readiness for implementation.

Promote continuous improvement by conducting, documenting, and communicating lessons learned.

Drive audit as per SOX compliance.

Manage stakeholder expectations.

Strong Leadership & customer relationship skills

Location Swindon (UK) / Noida (India)

Project: MSR DE

Client: Readers Digest Associations (RDA), US

Platform/Lang.: Sql, Pl/Sql, Unix shell script, Oracle 10g, SQL Developer, Zena Scheduler, Putty

Designation: Manager (Team Size – 6)

MSR is the Marketing System utilized by the Germany Database Marketing team located in Stuttgart, Germany. MSR is a state of the art marketing platform based on a suite of integrated packaged tools. Function of the Marketing System is to plan, develop and execute the direct marketing of product offers via postal mail, email and telemarketing.

Responsibilities:

Handling Weekly Operational activities on Production DB.

Reviewing/Preparing pre requisites for ongoing load.

Providing L2 support to the weekly load which includes failure fixing and directing Infra /ADM team for any DB change request.

Reviewing/Approving/Applying fixes into production developed by other team members.

Managing Production environment.

Issue fixing in the daily operational job failure

Working on day to day remedy incidents raised by marketing team.

Managing ramp up of new team members.

Getting access to new members and setting up development environment for them.

Providing technical/Operational/functional knowledge of the project to the new team members.

Defining and scheduling jobs through Zena Scheduler.

Project: EPOS (Eclipse System)

Client: DSGI Plc (Dixons)

Platform/Lang.: Java/J2EE, Hibernate, Oracle 8i, Swings, XML, Websphere 4.0, Star Team, Intelli J, SAP DB, Junit, Struts, Aqua, DB visualizer, Control-M, Unix, ANT, Tomcat, MQ series, right now.

Designation: Senior System Analyst (Team Size – 20)

Description: DSG international is the leading European specialist retailer of consumer electronics with operations in fourteen countries. Eclipse is a in house developed POS system used in all Dixons group stores (Curry’s, PC world, Link, Dixons tax free, Dixons Ireland). This is a very versatile application managing all the operations in the stores like sales, customer orders, returns, stock, cash, ticketing, goods advice and reporting. This is a J2EE based distributed, scalable, resilient and robust system which is integrated with other 15 systems including Mainframe, LDO, Solve, HFC and Maginus.

Role My responsibilities in the project are to design, enhance and develop new CRs using j2ee, hibernate, struts. Assisting team member in technical issues. Resolve production issues at the third support layer, Interaction with different teams during production support. Maintenance and development of nightly production Control-M batch jobs. Development of new tools for production support and performance analysis. Supporting and provide solution for Control-M failed jobs.

Location Hemel Hempstead / Stevenage (UK), Noida

BIDM Asia Pacific Systems Pvt Ltd

Project: CRM (Customer Relation Management)

Client: Atlantic Container Ltd., New York

Platform/Lang.: Java, JSP, HTML, JavaScript, EJB, Servlet, JDBC, Java Script, Jrun, Oracle 8i/9i

Designation: Senior Programmer Analyst (Team Size – 15)

Description: The Customer Relation Management module is designed to give the lines a tool with which the organization maintains customer profiles, manages customer credit and keeps a record of historical performance but also provides up to the minute information that can be used to effectively manage customer service and sales activities. These include sales call planning, scheduling and reporting. The CRM module is linked with most of the operational and finance modules in the suite so that updated current information is displayed.

Role My role in the project involved design, development and maintenance of modules using J2EE, Oracle-9i etc. Guiding programmers and junior members of my team in technical issues. Troubleshooting of ad hoc production issue, Monitoring production build and its deployment. Induction and successful migration of project.

Location Gurgaon (India)

Project: SeaLiner The Shipping Line Solution

Client: MISC Malaysia International Shipping Corporation- Malaysia

Platform/Lang.: PowerBuilder-7.0.2, Oracle-8.1

Role: Senior Programmer Analyst (Team Size – 40)

Description: SeaLiner is a suite of modules written specifically to provide a complete interactive solution for all of the data processing requirements of a Shipping Line. SeaLiner modules are each designed to perform their subject tasks to optimum level rather than as and “add on" to a central module. All of the modules are interactive so that no data is entered more than once and all data is available to any active business process.

Location Gurgaon (India)

Project: MISC-NONLINER

Client: MISC Malaysia International Shipping Corporation- Malaysia

Platform/Lang.: PowerBuilder-7.0.2, Oracle-8.1/ Visual Basic–6

Role: Senior Programmer Analyst (Team Size – 9)

Description: The project is of full-scale computerization of Non Liner Shipping Corporation including (Break Bulk/Petroleum/Chemical/LPG/LNG) all the activities like Booking, Tracking, Voyage Scheduling, Voyage Estimation, Stowage Plan, Fleet Review, Bunker Management, Bill of Lading, Time Sheet, Time Charter Management, Container Maintenance, Budget and Finance. The project is divided into 20 modules among which 4 modules combine the first phase delivery. For Development Front end used is PB 7.0.2 with base classes built using PFC and most of the data processing is done by creating backend objects.

Location Gurgaon/Delhi (India)

Sanghi Bros (India) Pvt Ltd.

Project: Marketing Management System

Client: Sanghi Bros (India) Pvt Ltd,

Platform/Lang.: Unify – 4.0, Unix, Oracle-7.3, Power builder - 5.0

Role: Team Member (Team Size – 6)

Description: The package was developed for providing complete automation of a Sales System. It was successfully implemented a 6 branches of a Sanghi Bros. It involves the following modules: - Quotation, Booking, Purchase Order, Purchase, Delivery, Invoice, etc.

i) The purpose of the system is to generate and print invoices to be sent to the customers. Also the Service and Sales personnel interact with customers and give them online information, answer their query.

ii) This system is fully integrated with Financial Accounting System. This module handles all the activities of Sales, Purchase, and Stock & provides online computerization.

Project: Finance Accounting System

Client: Sanghi Bros (India) Pvt Ltd,

Platform/Lang.: Unify – 4.0, Unix, Oracle-7.3, Power builder - 5.0

Role: Programmer Analyst (Team Size – 6)

Description: This system was development for a leading automobile sales company. It is an online system, which automates all the activities related to the sales and finance department. It involves various activities like inwards, issues, and returns, costing of sales vehicles. Also supports various month end activities like balancing of stocks etc.

Involve in Coding & Design of entry & edit forms at Front-end. This system is fully integrated with Sales Accounting System. This module handles all the activities of Sales & Purchase Ledger & provides online computerization. Report Generation of online Ledger, Bank Receipt, Cash Receipt & Book wise.

Trainings Attended

Cloud Computing Certified

PMP

ITIL Version -3.0 Certified

Presentation Skills Program

Interviewing Skills Program

Six Sigma Yellow Belt Certified

Situational Leadership Certified

Six Sigma Green Belt Training

EJB – BIDM, Gurgaon.

Retail operations – HCL Technologies Ltd, UK

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