Quality Control Customer

Looking for an opportunity to join a growing organization that has a need for a self-motivated employee. Intelligent person with 8 years of strong work ethic ready to fulfill the company’s need with my skills and experience obtained with different work field background.

Education

Angleton H.S graduate in 2008.

Certificate obtained in Royal Beauty Career as Cosmetology Operator by 2013.

Summary Qualifications

Bilingual- Spanish (read, speak & write)

Microsoft Word, Microsoft Excel, Internet Browser, QuickBooks

Excellent attention to detail

Highly trainable

Relevant Experience

Office Manager. Pro Parts Center- 01/2014- Present.

• Create Memo Invoices upon merchandise returns and create refunds if necessary based on policy’s guideline.

• Sales Team support by providing feedback with Quality control to better assist Current and future Customer’s.

• General support with phone lines, fax, and files. Help maintain cash drawer daily.

• Verify each driver’s route by accepting Sales orders deliveries daily and accepting payment if necessary.

• Mail out Customer’s statements by the end of the month. In order to establish Past due Balance, and eventually make collections to bring any account in delinquency up to date.

• Assist with deposits twice weekly, and with Accounts receivable knowledge record it data into ONESOURCE system.

• Accept Potential Customer’s application in order to verify credit check, and open new accounts.

Supervise 2-3 employees in order to assist them with any concern, and question to help establish work production.

Warehouse worker. TSC Apparel-06/01/2010- 11/22/2013

• Prepare outgoing merchandise & pull orders with accuracy and quality control.

• Help customers with their purchase in will call. As well process their payments.

• Assisting Customers with any question or issues.

• Maintaining inventory as accurately as possible.

• Maintained cleanliness and presentation of stock room and production floor.

• Help co-workers out in any problems to maintain floor production.

Account representative. GC Services- 1/01/2009-12/30/2009

• Make outbound calls nationwide and Puerto Rico

• Verify and updating Customer's information based on the company guidelines.

• Accept payments on the phone & data entry.

• Ensured superior customer experience by addressing customer concerns, demonstrating

Empathy and resolving problems on the spot.

• Help establish relations with customer to make them understand the importance of the call.

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