Customer Service Sales

Amarildo Buzi *************@*****.***

**** ****** ** ************ ** 19152 267-***-****

SUMMARY:

Experienced professional with 8 years of experience including 3+ years of hands-on Sales and Distribution ERP systems experience. Participated in 2 Full Life Cycle SAP local projects. Experience with SAP ECC 6.0 upgrade. SAP SD Certified. US Citizen

I also have strong skills in the following:

●Professional exposure to integration points with MM - Materials Management, FI - Finance, COPA - Profitability Analysis.

●Proven Leadership skills and managing outsourced development and support.

●Life Cycle Implementation and ASAP Methodologies. Coordinate preparation and track Data Validation Plans, Functional Testing, Unit and Integrated Testing, Regression Testing, and User Acceptance Testing. Utilizing third party tool called Panaya.

●Great ability to conceptualize, outline and communicate complex processes and generate workable solutions including Business Process Design, As-Is Business Scenario, Test Scripts, etc.

●Single-handed, successfully performed Basic SAP Training to entire site and Module Specific training for the following business areas: Customer Service, Shipping, Invoicing and Credit, Reporting, and Service Management.

●Configuration: Sales Order Types such as Inquiry, Quotation, Sales Order, Consignment Order, Third Party, Inter-company, and Cash Sales. Item Categories, and Schedule lines. Partner Determination Procedures, Incompletion Log, Pricing Procedures and Conditions, Revenue Account Determination, Customer Hierarchy, Transfer of Requirements and Availability Check, Material Determination, Free Goods, Number Ranges, Customer Master Data and Material Master Data, EDI Profile, Billing, Delivery and Shipping, Credit Management and Credit Limit Check, SAP SmartForms.

●Experienced trainer in SAP Basic Navigation and Sales and Distribution.

PROFESSIONAL EXPERIENCE

New Config LLC - Philadelphia, PA

February 2015– Present

Supported new implementation of SAP ECC 6.0 with complete life cycle: Project Preparation, Blueprinting, Realization, Final Preparation, and Go-Live support.

Client: Ehrmann Commonwealth Dairy, Brattleboro, VT, February 2016 - Present

Position- Senior Functional SAP SD Consultant

I was part of SAP team that supported daily Order to Cash functionality SD - Sales and Distribution, LE - Logistics Execution and CS - Customer Service. Worked mainly with Shipping Configuration, Batch Determination, Delivery Types, Route Determination, etc. Also remote supported Customer Service, Shipping Department.

Responsibilities:

●Provided SAP SD support to Customer Service, Logistics Execution, and Account Receivables.

●Coordinated support efforts with integrated processes between MM, FI, and WM.

●Coordinated and executed Global Wide Integrated, Regression, and User Acceptance Testing.

●Key end user trainer for their re-training program including Customer Service, Shipping, and Account Receivables.

●Order-to-Cash Configuration such as Pricing with different condition type, condition type groups Sales deal and Promotion, Account Determination, setting up Material and Customer Rebate, Shipping Point Determination, Availability Check (ATP), and Transfer of Requirements (TOR).

●Liaison between Global Process Owners (GPO) and Logistics Consultants to understand the business process and design SAP solutions in compliance with Global Distribution Matrix.

●Configured different business scenarios such as Cash Sales, Rush Orders, Free Goods/Donations, Bill of Material (BOM).

●Helped change and integrate their business and system process to accommodate business requirements from one of their big vendor called Aramark due to migrating to SAP Ariba

Client: Axiall Corporation, Pittsburgh, Pennsylvania February 2015 - February 2016

Position: SAP SD Consultant

After Axiall Corporation was acquired by Westlake, they went through major architecture change to comply with Westlake’s global process. I was part of SAP Project team that integrated all companies and processes to comply with Westlake’s Global Matrix.

Responsibilities:

●Coordinated efforts to document business process changes to comply with Westlake’s global processes.

●Assisted in architecting the new enterprise structure such as Sales Area, Company Code, Plant, and Sales Document Type.

●Provided Fit-Gap Analysis for Sales and Distribution, Shipping, and Account Receivables.

●Helped coordinate smart form changes companywide to account for company name change.

●Customization of variety of business scenario such as custom Sales Process, Cash Sale, make to order process, Consignment process, and Third Party.

●Built output and smart form architecture blueprint to enables quick future changes.

●Configured tax determination procedure to account for industry specific tax regulations in integration with Finance team utilizing revenue account determination.

●Configured Item category and Schedule line category to handle all sales transaction.

●Configured free goods in the free samples process with 100% discount and assign in different cost center.

SAP SD Functional Analyst

Coca-Cola Company

March 2011 –January 2012

Coca-Cola Bottling Albania (CCBS), licensed from Coca-Cola Atlanta Georgia bought the most famous manufacturer company of spring water in Albania called Natural Mineral Water of Tepelene. I was part of the project team that integrated the system of Coca-Cola with Water of Tepelene in Tirana Location

Responsibilities:

●Participated in full life cycle to bring Tepelene division into our ERP system.

●Assisted in Requirements Gathering and Business Process Design, Implementation, Unit Testing, Test Script Preparation, Training, and Go-Live Support.

●Key end user trainer for Customer Service, Shipping, and Service Management and responsible for training all users on Basic SAP Navigation.

●Modified all company used SAP Smart Forms to accommodate company name and business process changes.

●Providing level 1 and level 2 support

●Maintained the Device iTech Pallmar which was connected with main server in Tirana and the distributors of cities with through Promo Wallet Sales System

●Assisted in the automation process of information and data flow through Handheld device with SAP. Updating Unrestricted stock, stock in transit, and existing open orders. Including customer and article/material master new and delta changes.

●Did customizing different business scenario, like Free Goods Inclusive and Exclusive, Cash Sales, Rush Order, Consignment Process, Procurement, BOM, Outline Agreements (Schedule line, Contracts) Third Party Process.

●Maintained Listing/Exclusion, Material determination, different Incompletion Procedure (IC) at different level in Sales Doc (Header, Item, schedule line).

●Maintained different Pricing Procedure for different group of customer, when and where to use, with different Condition Type which was Required, Manual, or Statistical and different Acc Sequence, different Condition table with different condition Records. Maintained different Condition Exclusion with different condition type and assigned that to Pricing Procedure.

●Maintained output types with different transmission media, and assigned at header level and item level.

●Maintained different Text Procedures, Text Id-s, Text Sequence, Text Objects. Assigned text procedures to Sales doc types and made part of IC Procedure

Global Process Owner

Coca-Cola Fier Albania

June 2010 – March 2011

Participating in full SAP roll out for Coca-Cola Company to bring Nestea distribution channel into our ERP system I also coordinated preparation for Data Validation Plans, Unit, Integrated, Regression, and User Acceptance Testing.

Responsibilities:

●Ownership of the Sales and Delivery process ensuring compliance and alignment with our business unit. Liaison between Subject Matter Experts and our implementation partner, an Italian based consulting company “SDA and SAP Bocconi”

●Governed process which includes requirement gathering and analysis, process mapping, business alignment and communication, and obtained leadership agreement.

●Partners with our internal IT analyst team to design and develop best practice of system configuration and enhancement. Coordinated testing and validation of system fix and enhancement.

●Supported project implementation through all ASAP phases, analysis, functional design & configuration, testing, training, change management, implementation and documentation.

●Assisted in issues prioritization and process changes.

●Key end user trainer for all users on Basic SAP Navigation, Customer Service, Shipping, and Sales team.

Regional Sales Manager

Coca-Cola Fier Albania

July 2007 –May 2010

Part of Coca-Cola Bottling Albania. Responsible in managing sales and distribution at Coca-Cola Bottling Albania covering south albania. Assure that greater than 95% on-time delivery is met and oversee our distribution centers in 4 different regions. Managed customer service, sales, and the shipping & distribution team.

Responsibilities:

●Responsible for ensuring on-time delivery of approximately €7.5 million per year in customer orders in Refreshment Channel. Managed team of 6 sales and 12 delivery serving variety of refreshment products. Including 12 routes covering south Albania.

●Oversaw distribution of rental and promotion equipment’s such as Refrigerators, Glasses, Umbrellas, etc.

●Worked closely with Marketing, Supply Chain, and Manufacturing of new product launches to ensure success through all stages. Grew Fanta Lemon from new product line to most consumed refreshment drink in Albania. I was the Business Process Owner for all processes involving Sales and Delivery reps. Only manager that exceeded sales target for 12 consecutive months.

EDUCATION/ SKILLS

‘Ismail Qemali University, Law school, Vlore, Albania

Bachelor of Law School

Master degree; Criminal Fields at “JUSTINIANI 1” Tirane Albania

Skills

ERP Certified SAP R/3 SD, ECC6

Applications Microsoft Office, Photoshop, Panaya, Visio

Language Albanian (Native), Italian(Intermediate)

Contact this candidate