Customer Service Human Resources

Sherry Detrick

**** ******* ****, ******** **• 561-***-**** • ************@*****.***

SUMMARY OF QUALIFICATIONS

A result oriented, creative professional with a strong work ethics, excellent interpersonal skills with the ability to multi-task in a fast pace environment. Self-motivated: able to set effective priorities to achieve immediate and long term goals, ensure smooth work flow and meet operational deadlines. Diplomatic and professional at all times, with a keen understanding of priorities and a genuine team player. Works’ well under pressure. Exhibits a strong work ethic and integrity in all endeavors.

EXPERIENCE INCLUDES:

Human Resource, Compliance and Custodian of personnel and their records.

PeopleSoft

Onboarding

Administrative support

Recruiting

Data and Records Management

Employee Benefits Coordination

Payroll Administration

Creating and proof reading Legal Documents

Evidence Tracking

Office Management

Customer Service

Invoicing & Billing Management

EDUCATION

University of Phoenix

Bachelor of Science Degree, Business

Concentration in Management

Palm Beach State College

Associate in Arts, General

PROFESSIONAL EXPERIENCE

Allegheny County Family Division, Pittsburgh, PA

Client Services Specialist, June 2016-Present

Duties include: Customer Service, reviewing legal documents for accuracy and distribution, maintaining records, tasking various court documents to the correct personnel for case maintenance.

Fourth District Court of Appeal, West Palm Beach, FL

Appellate Judicial Assistant/Clerk II, August 2012-December 2015

Duties included: Customer Service, reviewing legal documents for accuracy and distribution, maintaining records, evidence and confidential information. Prepared and maintained schedule.

Giant Eagle, Pittsburgh, PA

Human Resources Associate, August 2010-July 2012

Duties included: Recruitment support which included Onboarding, background checks, new hire paperwork, and new hire testing. Experienced in Peoplesoft. Administrative support for new-hire training. Benefits enrollment for current and new employees. General Human Resources support. Maintaining records and confidential information.

North Fayette Police Department, Oakdale, PA.

Part-time Dispatcher, May 2009-December 2010

Duties included: Assisting 911 callers with emergency situations and dispatching appropriate responders to the locations of situations. General office administration consisting of reports, filing, and customer service.

Allegheny County 911, Pittsburgh, PA

Part-time Dispatcher, January 2010-July 2010

Duties included: Assisting 911 callers with emergency situations and dispatching appropriate responders to the locations of situations. General office administration consisting of reports, filing, and customer service.

Education Management Company, Pittsburgh, PA

Recruiter, January 2006-November 2009

Duties included: Recruited potential students for nursing programs offered at South University. Records management, which included application information, financial aid and new student orientation. Customer service and general office administration.

USAirways, Pittsburgh, PA

Flight Attendant, January 1997-September 2005

Duties included: Customer Service. Coordinated duties with inflight procedures. Maintained a safe and pleasant environment onboard and surrounding areas to customers. Wrote reports and light accounting duties for each flight.

REFERENCES

Magistrate, Elaine McGraw – 412-***-****

Attorney, Melanie Dunkiel – 954-***-****

Director of Human Resources, Nicole Molnar – 412-***-****

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