Customer Service Representative

Shatasta R. Dorsey

**** *********** ** *******, ** 30034

Home 678-***-****

Email: ************@*****.***

OBJECTIVE

To acquire a permanent and stable position that will allow me to contribute to the success of the overall organization; while, continuing to further challenge and develop my strong accounting, analytical and communication skills.

SKILLS

Windows Operating Systems, Mac Book, Outlook, Word, Excel and Power Point experience.

Intranet, Cubs, Magellan, CSM, P21(Epicore), AS /400, Great Plains.

Excellent Customer service skills, Credit Analysis, Full Cycle A/R and Billing, Cash Applier skills, and Full Cycle Accounts Payable.

Great ability to apply critical thinking skills, organizational skill and strong analytical skills.

EXPERIENCE

Atlanta Light Bulbs (June2014 - Present) Tucker, GA

Sr. Accounting Assistant Lead

Daily input of all incoming invoices into the system with supporting documentation, matching and coding to prepare for weekly check run.

Reconcile AR /AP for month end closing, searching for any discrepancies on the bank statement.

Performing bank reconciliation daily to make sure checks and payments have cleared in a timely manner.

Accurately set up all new vendors, including all 1099 information if applicable, as well as insure terms are correct.

Processing adjustments (i.e. credit & debit memos, tax and freight additions and deductions).

Verify, confirm and request signatures for accurate GL codes to enter expense reports.

Supervise and monitor the AR and AP team to ensure age-trail balance are accurate and accounts are within payment and discount terms.

Perform cash application through established procedures to apply checks, cash and credit card and post payments (ie wire transfers and ACH ) daily.

Prepare bank deposit for on-site check scanner for remote deposits and off -site bank deposits.

Communicates with customers, vendors, the purchasing dept and sales via phone, email, mail, fax to collect on past due accounts or receive any outstanding credits / discounts that may be due.

Prepares general ledger entries by maintaining records and files; reconciling accounts and creating journal entries.

Research chargeback's and decline payments ( i.e. Visa Amex. Discover and Master Card) by investigating problems to resolve any issues.

Process and research all new and existing customers’ credit and credit applications via Credit.Net, D&B and other credit reporting agencies.

File state and county tax returns for sales and use taxes.

APCO Graphics, Inc. (March 2007-June 2014) Atlanta, GA

Accounting Specialist / Credit Assistant

Analyzed customer financial statements as required to assess customer credit worthiness, respond to request for credit information from other companies and Dunn & Bradstreet.

Processed and research all new and existing customers’ credit applications via credit.net and other credit reporting agencies.

Researched past due invoices which appear on the aging report, and communicate the companies payment policies

Processed adjustment and maintain a detailed record of all actions. Set-up new accounts with appropriate documentation and authorization. Processed pay applications by calculating retainage and signing lien waivers for General Contractors

Created invoices.

Performed other clerical duties as required including contacting the customer, filing, data entry, and mailing correspondence.

Made collections calls to vendors and answering inquiries daily.

Sanderson Industries (May 2006 – Nov 2006) (Lay-off) Atlanta, GA

Accounting Associate / Billing

Matched vendor invoices to receiving documents and enter them into A/P system.

Worked with Purchasing and Receiving to resolve vendor issues and discrepancies in a timely manner.

Prepared manual checks, forecasting payments, prepare bank deposit and reconcile A/R and A/P monthly

Made collections calls to vendors and answering inquiries daily.

Created invoices, ensuring that the appropriate tax and freight have been charged.

GE Consumer & Industrial Supply (May 2005 – May 2006) (Temporary Assignment) Smyrna, GA

Cash Applier / A/R and A/P Clerk

Performed timely resolution of outstanding payroll items, calculating and issuing manual checks updating records.

Worked with vendor to verify and confirm purpose of charges, inform of any errors, or receive copies of invoices; with banks to determine check clearances and stop payments.

Reviewed invoices for approvals and coding, review invoices for compliance with the company’s financial policies and procedures, input invoices into A/P system, match with Purchase Order if appropriate, and ensure payment information is correct.

Researched shortage and overage while applying cash.

Cinergy –Cincinnati Gas and Electric (Nov 2001 – Dec 2004) Norcross, GA

Customer Service Representative / Billing

Assisted customers with correcting payments not posting to correct accounts, issuing credits to customer’s accounts, and setting customers up on payment plans.

Troubleshooting with correct codes to assist technicians with turning off and restoring service.

Billed customers by gather documentation, calculating charges, issuing invoices and statements.

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