Administrative Assistant Customer Service
Resume:
Lora L. Bonn
Lora L. Bonn *180 Fishman Rd Burlington, WI 53105
262-***-**** *******.****@*****.***
Administrative Assistant \ Office Operations \ Business Administration Performance driven administrative professional with several years of facilitating support services and managing fast paced office operations. Mature self-starter highly equipped in performing a variety of administrative and staff support duties, which requires a range of knowledge and skills of organizational procedures and policies. Understanding of customer needs with a diligent attention to detail resulting in superior customer service and high levels of client satisfaction. Considered an efficient user of Microsoft Office, Microsoft Outlook; quickly learn and master new technology. A trusted team member and assistant who enjoys working on a variety of projects. Knowledgeable in the operation and use of basic office equipment.
PROFESSIONAL EXPERIENCE
L’BRI PURE n’ NATURAL Mukwonago, WI
Administrative Assistant/Human Resource Support Coordinator 05/2010 - Present Administrative and office support for multiple supervisors. Duties include telephone calls, word processing, creating spreadsheets, presentations, data entry, and filing. Extensive software skills, internet research, and strong communication skills. The scheduler of all incoming and outgoing freight. Overhauled and implemented an Inventory System by creating SKU numbers for all products sold and non-sold. Picked, packed, and processed customer orders by UPS or USPS. Maintaining and purchasing of office supplies and assembly materials. Required to be sensitive to confidential employee records and maintenance to the employee time clock system. Liaising with building management on repairs and maintenance issues.
Mikes Quality Auto Burlington, WI
Office Support / Cashier 03/2007 - 03/2010
Maintained daily direct and indirect customer relations operations including acting as point of contact when customers call in, providing company information to customers and directing them appropriately based on their needs by scheduling appointments, providing shuttle service to and from Mike’s Quality Auto, and accepting payment in the form of cash or charge for their repairs. Service Writing using the Mitchel 1 program. Coordinate and dispatch jobs to the Technicians.
The Pharmacy Station Burlington, WI
Pharmacist Technician 2006 -2007
Daily direct customer relations in person and on the phone. Cash and credit handling. The ordering of pharmaceutical supplies and stocking of the shelves. Communicated between the customers and the Pharmacists to provide information needed to accurately fill customer prescriptions.
Miller Motors Burlington, WI
Customer Care Coordinator - Business Development Center 2005 - 2006 Screened potential business deals by incoming email. Logged all customer comments, scheduled follow-up calls, posted scheduled appointments on appointment board, and re-scheduled “no-show” customer appointments. Additionally, I would follow-up with the sales department to determine if the appointment was kept and what the outcome was. Maintain the service department callback customer satisfaction program. 2 Page
Lora L. Bonn
EDUCATION
Gateway Technical College Kenosha, WI
Associates Degree - Horticulture Production 1982 – 1985 VOLUNTEER EXPERIENCE
Burlington/Kenosha Single Moms Group Founded and Facilitated 5/2016
Volunteer Life Choices Burlington 11/2016
Contact this candidate