Customer Service Microsoft Office

LAVERNE MILLER

**** ******* **. *******, ******** 20735

Phone: 301-***-**** e-mail: ***********@***.***

Residential Loan Servicing & Banking Office Administration & Management Private and Public Sectors

A highly motivated business professional with overall (20+) years of proven experience in finance, banking, and CFO/management, I am eager to cultivate a leading edge in customer and financial services for a challenging employer in its quest to ensure the highest standards of integrity, competence, and leadership. A highly dedicated professional, I am committed to performing my duties with excellence, poised to deliver unsurpassed, individualized customer service in a fast-paced environment, while utilizing the interpersonal skills required to multi-task and motivate myself and others. I have thus established the foundation required to balance and contribute favorably to the daily operations of an organization focused on success.

Technical Competencies

Microsoft Office and Outlook Software Proficiency, Knowledge of Information Technology Systems/Programs Digital Printing • Scanning • Fax • Cash registers • Credit Card Processing and check processing system.

Professional Experience

Manager/CFO

Miller Copying Service, Inc.

May 2003 to present Washington, DC

Manages personnel, training and development; provide guidance and instruction to staff.

Evaluate and finalized all bids and proposals.

Maintain, prepare, and process payroll.

Collect data to prepare annual reports and spreadsheets.

Develops and implement procedures that improve efficiency, and align with the company's objectives, standards, and goals.

Brokers Assistance / Insurance Coordinator April 1999 to May 2003

Salomon Smith Barney Washington, DC

•Utilized my broad knowledge of administrative concepts, principles, practice, and organizational skills, in an effort to function effectively in a fast-paced, high-energy customer service environment.

•Efficiently managed all transactions and correspondence pertaining the selling or purchases of customers, Stocks, Bonds, Mutual funds, and Annuity accounts.

•Processed broker T&A's; and kept state licenses updated.

•Supported customers, and investigated and resolved discrepancies; managed high-level clients. Effectively resolved conflicts, in an effort to meet the organizational and communication needs of the client and brokers; and ensured that their professional needs were consistently met.

Senior Reorganization Specialist April 1994 to March 1999

Riggs Bank, NA Washington, DC

•Knowledge of Administrative and Banking rules and regulations, legislative changes, special issuance and general procedural matters affecting the Banking Administration.

•Regularly assisted and interacted with thousands of administrators and customers.

•Consistently received recognition and high marks for my flexibility, and my ability to work independently in performing and completing assigned duties.

•Updated the call-in lines daily, and ensured customers’ ability to obtain the stock and bond rates and prices.

•Maintained the daily monitoring of Bloomberg.

•Performed (AM) and (PM) Settlements, and always balanced the position of the Bank.

•Prepared monthly reports, and balanced general ledger accounts.

•Professionally handled and resolved discrepancies, and complaints regarding client's accounts.

•Reconciled each account undergoing capital changes to the position of the Trust Department.

Awards

Received outstanding awards from Metropolitan Police Department Advisory Board • Shaw Main Street

Civic Achievements

District of Columbia Commissioned Notary Public.

Notary Public of the State of Maryland, State of Maryland Executive Department.

Member of The Board Of Directors of Shaw Main Street

Secretary and Board Member of The American Classic Pageant

Order Of Eastern Stars / PHA

Listed in Strathmore's Who's Who

Education

Chamberlain Vocational High School

846 Potomac Ave, SE Washington DC September 1973 to June 1975

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