Customer Service Administrative Assistant

Amal Iskander

***-**** ******* *******

Winnipeg, Manitoba R3T 2G3

M: 204-***-**** E-mail: *********@*****.***

HIGHLIGHT OF QUALIFICATIONS

Passionate and motivated office administrative assistant with extensive years of experience and a degree in accounting.

Excellent interpersonal skills, well organized and friendly, with strong customer service and sales skills.

Highly responsible with good presentation skills, committed to professionalism.

Demonstrated ability to work effectively both individually and as part of a team.

Ability in Windows XP and office programs such as Word, Excel, PowerPoint and the Internet

Relevant Skills & Experience

Coordinated the flow of information internally and with other departments.

Greeted customers, answered questions and provided information in a polite way.

Learned and achieved targets of the company to increase profits and decrease expenses.

Supervised and trained other staff members in duties, safety procedures and company policies.

Prepared minutes of management and board meetings which served as official records of decisions and action plans.

Maintained good standard of relations by coordinating with team members, motivating co-workers and communicating clearly.

Followed all safety rules and procedures established for work area.

Set up and maintained manual and computerized information filling systems.

Organized urgent documents related to taxes and financial statements into files for ease of access and confidentiality.

Creating and distributing correspondence such as letters, memos, faxes, etc.

Filing & other general administrative duties (fax, scan, photocopy, copy, collate, ordering supplies, etc.)

Special projects as assigned by General Manager and various Department Head

Summarized profits, expenses and other items yearly using Excel.

Employment History

Store Front September 2016 - Present

Tim Hortons, Winnipeg, Manitoba

Office Manager 2007-2016

Experts Group International

Executive Secretary 1999-2007

Contracting and Trading Engineering House

Education & Training

General English Language Course 2010

British Council

General English Language Course 2007

The American University, Egypt

Degree in Accountant June 1999

Ain Shams University, Egypt

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