Project Management Manager

CHRIS DICKEY

**** ** **** **., 954-***-****

Ft. Lauderdale, FL 33309 *************@*****.***

* * * * *

EDUCATION: Norfolk State University (AACSB accredited) – B.S. Business Management / Marketing CERTIFICATIONS:

Project Management Certification - FAU Aug. 2012

Lean Six Sigma Green Belt - FAU March 2012

LEED Green Associate - Broward County Energy Training Partnership (ETP) 2010

MS Project 2002 - New Horizons Computer Learning

Public Involvement in Transportation Decision Making - Rutgers Nat’l Transit Inst.

Managing Multiple Projects, Objectives & deadlines - Skill Path Seminar

Intensive Construction Mgmt. Training - Turner Construction Company SOFTWARE:

MS Office Suite

MS Project

MS Excel

Adobe Acrobat Pro

Adobe Photoshop

QuarkXPress

ACT

Constant Contact

Siebel

SAP

CORE COMPETENCIES:

Market Research & Analysis

Client Relationship Mgmt.

Promotions & Special Events

Strategic Planning

Recruiting, Training & Development

Timely & Accurate Reporting

Project Planning & Mgmt.

Contract Negotiation & Mgmt.

Proactive Work Ethic

Effective Presentation, Public Speaking

QA/QC

Zoning and Permitting

WORK EXPERIENCE:

Agilent Technologies, Customer Service Manager (April 2013 – February 2017):

Effective planning of on-site resources to maximize customer satisfaction for $800,000 annual service agreement, utilizing planning tools and accurate communication with team.

Works with multiple channels to maximize implementation of business objectives (on-site, remote, support providers, business units).

Works closely with Remote Channels Organization team members to provide accurate parts prediction, parts logistics and service requests for on-site repair channel (FSE, ASP).

Work as a Customer Advocate to ensure needs and contract requirements are met efficiently and effectively regarding Service Delivery QA/AC.

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CHRIS DICKEY

3035 NW 68th ST., 954-***-****

Ft. Lauderdale, FL 33309 *************@*****.***

2 P a g e

Independent Contractor (April 2012 - Present)

Project Management for A&E firms, construction contractors as well as Marketing Strategy development and execution for local small businesses as 1099 on a task-by-task basis. Chen Moore & Assoc., Asst. Project Manager (Jan. 2008 - March 2012):

Effectively supported project manager in managing the project by completing remaining tasks on Phase 2 & 3 of the project (i.e., scheduling, managing contracts, resources, creating most of the project related documentation, permitting, scheduling/facilitating meetings, meeting minutes, created weekly project management reports, project issue & change order logs, M/WBE participation and action item follow-ups).

DCS, Inc., Project Manager (Jan. 1997 – Dec. 2007):

Actively participated on multiple cross-functional project management teams from concept thru execution and overall performance evaluation by stakeholders. Prepared and managed community outreach budgets up to $500,000 annually. Created proposals, presentations and qualification packages. Created and coordinated collateral material development, direct outreach campaigns and communication strategies to provide accurate and timely information to all stakeholders, and met or exceeded client expectations. Kept abreast of competition and industry trends. Managed client and vendor relationships.

o Strategized and collaborated with program management teams, government officials, staff, community leaders, civic and business groups to develop a communication plan that proactively minimized negative impacts of a $500 million capital improvements program o Assessed and increased overall efficiency of work methods, equipment, inventories and personnel needs by incorporating a more effective use of limited resources. When daily operations were my primary responsibility, the organization realized a 200% increase in annual net profits

o Effectively communicated with stakeholders regarding business and technical objectives of project in order to deliver project from initial concept development through to successful completion on-time as measured by achievement of predetermined metrics o Increased billable hours and decreased overhead costs by 20% via document control process improvements

o Managed multiple projects concurrently and produced project status reports for stakeholders, including C-level management

o Developed and delivered progress reports, proposals, requirements documentation and effective presentations

o Documented risks and developed potential mitigation plans PAST PROJECTS, INCLUDE,

BUT ARE NOT LIMITED TO

THE FOLLOWING:

CHRIS DICKEY

3035 NW 68th ST., 954-***-****

Ft. Lauderdale, FL 33309 *************@*****.***

3 P a g e

Broward Countywide Community Zoning Design Guidebook (2003-2004): Budget Value $150,000

Provided project management assistance to DPEP’s Planning Services Division and coordinated all stakeholder outreach efforts and final reports.

Broward County Neighborhood Improvements Program (2000-2011): Budget Value $80,000 Annual

Proactive community involvement plan decreased owner concerns by 50%. Researched vendor’s / supplier’s capabilities identified a pool of potential vendors / suppliers for project consideration. Assessed the quotes submitted and selected the bidders with which the negotiations were conducted. Conducted the contract negotiations. Intervened, analyzed, managed and resolved business conflicts between the company and the vendors / suppliers. Team efforts resulted in completing project ahead of schedule and under budget. Ft. Lauderdale CIP (WaterWorks 201*-****-****: Budget Value $100,000 Annual

Public relations programming to over 200 neighborhoods from 60% design to project completion. Stakeholder Concern Tracking; Connection Fee verification, notification and payment process development. Researched vendor’s / supplier’s capabilities identified potential vendors / suppliers for project consideration. Assessed the quotes submitted and selected the bidders with which the negotiations were conducted. Conducted the contract negotiations. Broward County MPO Transit Bridge Project (2000-2005): Budget Value $80,000 Annual

Initiated, executed, completed project and close-out documentation for the Public Involvement Program to consider the possibility of providing enhanced transit service between southern Broward and unincorporated northern Miami-Dade counties. Tri-Rail Double Track Corridor Improvement Program Segment 5 Project (2000-2005): Budget Value $50,000 Annual

Researched and developed a Community Impact Assessment Report based on stakeholder feedback. Negotiated contract terms, pricing and payment schedule, ensuring that the agreements with the vendors / suppliers were commercially advantageous. Broward County MPO 2030 Long Range Transportation Plan Update (2003-2005): Budget Value $100,000 Annual

Initiated, executed and successful completion of explicit outreach efforts to include traditionally underserved populations in accordance with Federal Environmental Justice policies outlined in Executive Order 12898.

Brownfield Initiative Coordinator for Broward County Office of Economic Development (2001-2002): Budget Value $175,000

Developed funding resource “Tool Box” for municipalities, residents and developers. Provided “Tool Box” training to public officials, agencies, civic and business groups. Coordinated various professional disciplines associated with the Brownfield redevelopment process. Prepared plans and due diligence documents to be used for future implementation of redevelopment activities. Researched vendor’s / supplier’s capabilities identify a pool of candidate vendors / suppliers for project consideration. Identified and analyzed economic developments in the market. Neighborhood Transit Center for Broward County Mass Transit Division (2001-2002): Budget Value $125,000 Annual

Coordinated and developed the market analysis and public involvement process. Negotiated contract terms, pricing and payment schedule, ensuring that the agreements with the vendors / suppliers were commercially advantageous. Intervened, analyzed, managed and resolved business conflicts between the company and the vendors / suppliers.

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