Night Audit manager/ Property Management
Resume:
Philip Jocelyn Fernandes
Norbury, London
SW164SH
Tel: (44-208-*******
Mobile: (44-078********
Email: **********************@*******.***************@hotmail.com
PROFESSION:HOTEL AND REAL ESTATE MANAGEMENT
CAREER OBJECTIVES:
A challenging position where proven ability will be recognised and appreciated. To be associated with a multi-national organisation and be an integral part of its mission. To provide high standard of customer service through dedication and ensure consistent quality of service. Be a quick learner, a team player and a challenger.
PROFESSIONAL STRENGTHS/ COMPETENCY:
Marketing, Sales and Development, Planning, Policy making and Research, Administration, Management, Training, Budgeting, Auditing, Driving Staff and Customer Dynamics
STRENGTHS
•Mature, dynamic and patience with e8xcellent interpersonal skills.
•Strong diplomacy and public relation skills.
•Ability to work on my own initiative and handle challenging situations
even when under pressure.
•Ability to motivate a team, delegate tasks and work together towards a specified goal.
•Honesty, sincerity and dedication are the main traits of my character.
CAREER PROFILE:
Portico Property management - Concierge services
20th February 2017 to March 2017
Worked on a temporary basis in the capacity of a lifestyle team member for a development called Park House Mayfair (REM)
Claibon Recruitment- Concierge services
July 2016 – September 2016
Worked on a temporary basis for three months in the capacity of night concierge for a development called Saffron Square Croydon (Berkeley Homes).
Om Property Management- Peverel Group/ Barratt Residential Asset Management Concierge Services
January 2010- March 2014/ April 2014 – April 2016
•By being an ambassador and recognizing the standards of the company, I was in a better position to provide excellent customer service and resolve complains effectively.
•Having a good knowledge and competency of the job, I clearly understood the and by being able to work not only individually but most importantly beingpart of a team.
•By being honest and reliable, I was able to deliver on promises
and manage expectations thus showing integrity.
•By being dedicated and having a flexible approach, I was in a
better position to plan ahead and simultaneously look for ways toimprove the quality of service with minimum cost.
•Meeting the needs of our customers, employees, suppliers through goodcommunication.
The Mandeville Hotel –Night Audit Manager
March 2006 to December 2009
•With a down to earth personality and excellent communication
skills, I was in a position to provide an outstanding Customer
Service.
•Being organised and flexible, I was at an advantage in providing
emphasis on detail to achieve high working standards.
•I was confident with training and leading my team towards
achieving standards set by our establishment and by doing so
met the requirements of not only our guest but also our entire workforce.
•Security and guest complaints were our key concerns and having the ability to lead and motivate my team, I was successful in coordinating to ensure smooth running of the hotel.
•Night audit process was carried out accurately and in a decisive
manner along with making our guests comfortable during check-in and checkout.
•Room Service orders were carried out to hotel requirements and
guest expectations thus influencing a high quality standard.
The Croydon Park Hotel - Night Audit Manager
October 1998 to February 2006
•My job responsibilities include delivery of quality service toguests in respect to the needs and safety.
•Mak guests feel welcome and comfortable during check in and
check out.
•Ensure that the Night Audit Process, was carried outaccurately and efficiently.
•Inform the front officer manager of operational issues and offer solutions.
•Assis Front Office Manager in enforcing policies procedures andmaximum standard in the hotel.
•Control and verif hotel forecast and keep performance reportsfor strategy meeting.
•Work closely and in coordination with all departments operating atnight.
•Prepar room service orders and handle & resolv guestscomplaints or concerns.
Changes Casino - Cashier
September 1997 to August 1998
•Maintain cash transactions accurately and in a precise manner.
•Provide utmost quality of service and maintain flexibility.
•Maintain honesty and accountability within the department.
Poly Products Put Ltd Company - Sales Marketing
March 1996 to August 1997
•Excise maximum knowledge and skill and have the confidence to make this family companysuccessful.
•I was selfmotivated with strong work ethics and good team work
•Ease to travel within various market segments as designatedin accordance with company policies.
•Prowess to negotiate with clients to achieve maximum profit potentialwhile satisfying clients’ needs.
•Excellent presentation and communication skills.
•Focused with much attention to detail.
Oriental Place Hotel (Nairobi, Kenya)
Assistant Restaurant Manager/Front Office Manager
December1991 to December1993/ January1994 to January1996
•Manage daily operations of the Indian Restaurant.
•Coordinate with restaurant manager to maintain high standard
of service etiquette.
•Maintain customer database, train the staff especially to achieve financial goals.
•Maintain excellent customer relations and efficiently resolve problems.
Period
Company & Job
January 1990 - October 1991
Worked for Nyali Inn, Mombasa, Kenya as Assistant Hotel Manager
October 1988 - November 1989
Worked for Alcon Resort Holdings Limited and worked in administration for Donna Sylvia Hotel Goa, India
October 1987 - September 1988
Worked for Ronil Beach Resort, Goa, India as Assistant Front Office Manager
April 1986 0 June 1986
Served Oberoi Sheraton Hotel Bombay as Banquet trainee
ACADEMIC QUALIFICATION:
Period
School & Qualification
March 1982
Passed Secondary School Certificate, St. Stanislaus High School, Bombay, India
October 1985
Passed Higher Secondary Certificate, Bandra College of Science, Bombay, India
October 1986 - September 1987
Passed Diploma Course in Food and Beverage at Kenya Utali College, Nairobi, Kenya
3rd March 2017
Completed Course for ‘work in a Person Centered Way’ and Safeguarding of Vulnerable Adults’ at Caysh Enterprise Croydon UK.
LANGUAGES:
English mother tongue, Portuguese & French basic speaking and understanding
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