Project Management

Joshua Lindblom

*** *. ********** ***** • Altamonte Springs, FL 32714 • T: 954-***-**** • Email: ******.********@*****.***

Project Manager

Committed to initiating, planning, and executing projects while incorporating strategic vision.

I consider myself a talented and dynamic professional with a solid reputation for mastering technological practices and maintaining excellence within challenging environments. Offers the ability to successfully direct lifecycles and deliverables of key projects and deploy scalable solutions. Highly credentialed, offering a Master’s degree in Information Technology and a PMP candidate. Leads solutions-oriented approaches to support requirements; effectively prioritizes daily activities to optimize performance and productivity. Excels during internal challenges and conflicts.

• Team Leadership & Collaboration

• System Engineering and Analysis

• Networks Administration/Control

• Proactively Identifies Complex Issues

• Strategic Business Planning/Analysis

• Troubleshooting & Diagnostic Expert

• Project Management/Coordination

• Solutions Analysis/Implementation

• End User Support & User Guidance

Technology Snapshot: Microsoft Office Suite Microsoft Project Microsoft Excel Microsoft SharePoint Microsoft Visio Microsoft Access Mac and PC Proficient Microsoft Windows Mac OS X

EDUCATION and CREDENTIALS

Master of Sciences degree with a major in Information Technology - Project Management

Kaplan University - Orlando, Florida – Master of Science degree completed in 2014 - Achieved Academic Excellence

Relevant Coursework: Strategic Project Management, Project Risk and Quality, Computer Networks, System Design

Bachelor of Sciences degree with a major in Business Administration - Business Leadership

Kaplan University - Orlando, Florida – Bachelor of Sciences degree completed in 2011 - Dean’s List / President’s List

Summa Cum Laude – National Society of Collegiate Scholars – Operations Management / Finance

Professional Certifications and Training

Certified Associate in Project Management (PMP)

Six Sigma White Belt Certification and Training Program

PROFESSIONAL EXPERIENCE

Business Systems Analyst 2015 - Present

FIS Maitland, Florida

Manages Product Launch and Retirements for the Community Solutions Division. Maintain Product Penetration and identify white space opportunities. Track Core wins via monthly Sales Scorecard. Monitor project progression within Development, Finance, Support, Sales, and Marketing departments. Effectively communicate project status and potential risks with all key stakeholders.

Retrieve, analyze, and create reports custom reports for Director of Product Management and Community Solutions Executive VP. Proficiency in Microsoft Excel, utilizing tools such as Pivot Tables, VLOOKUP, formulas, and graphs to illustrate complex data in a simple snapshot.

Manage product implementation scheduling and establish point of content for Client related questions and concerns.

Compliance Auditor 2011 - 2015

Full Sail University Winter Park, Florida

Perform comprehensive analysis of student withdrawal documents for the education department; identify any compliance-related concerns, effectively resolve issues, and mitigate risks. Provide written responses and effectively resolves tuition appeal conflicts; work in collaboration with attorneys to mediate tuition disputes, maintain compliance with Title IX guidelines, and draft documentation. Collaborate with the cross-functional teams to achieve seamless execution of practices and maintain excellence, efficiency, compliance, and accuracy; exceeds goals.

Support Student Affairs, Education, Financial Aid, Student Advising, and Admission departments with excel projects and unique reports.

Produce monthly census reports and led data collection activities for weekly, monthly, quarterly, and annual reports; creates pivot tables and graphs to effectively communicate data and present findings

Manage and support all drop coordinators within the Student Affairs department. This includes all student withdrawals, assessing retake fees, auditing student documents, and evaluating student account holds.

Financial Aid Ombudsman / Officer 2009 - 2011

Kaplan University Orlando, Florida

Provided expert-level guidance and support to students within the financial aid department; requested and adjusted financial aid and responded to inquiries, questions, or requests. Achieved continual compliance with strict Department of Education guidelines and regulations; responded to and effectively resolved escalated claims from attorneys and the Department of Education. Delivered world class services and support; achieved optimal student retention rates, consistently exceeded goals and objectives, and optimizes satisfaction ratios.

Recognized for effectively resolving complex student complaints or conflicts; prioritize all complaints to achieve timely resolution, presented solutions and recommendations, and responded to questions

Lead Financial Counselor 2007 - 2009

Arnold Palmer Hospital for Children Orlando, Florida

Coordinated the financial support activities within the department while remaining HIPPA compliant; ensured all patient documentation and information was collected by business staff and produced comprehensive reports. Prepared and presented accurate and detailed patient information to insurance companies; facilitated clear communications within the internal and external channels. Delivered world-class service and support to patients; provided education on forms and processes, communicate all insurance plan benefits, and collected any co-pays and deductibles.

Expedited the financial processing activities; effectively prioritized the day-to-day assignments to achieve optimal efficiency and performance, streamlined internal practices and resolved key conflicts

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