GINA MELISSA GOMEZ

**** ***** ***** **

CALGARY, AB T2V1K7

403-***-****

aczmzx@r.postjobfree.com

OBJECTIVE

Experienced and trained in the customer service field, currently seeking an employment as a Travel and Tourism student in Southern Alberta Institute of Technology with backgrounds in Psychology and Sociology.

EDUCATION

September 2016 – Present

Southern Alberta Institute of Technology - Calgary, AB

College of Hospitality Management, Travel and Tourism

January – December 2015

Mount Royal University - Calgary, AB

Academic Upgrading

June 2012 – March 2014

Far Eastern University - Manila, Philippines

Bachelor of Science in Psychology

June 2008 – March 2012

Siena College of Taytay - Rizal, Philippines

High School

EXPERIENCE

April 2015 – March 2017

Pacific Hut Restaurant & Bakery, Shawnessy Branch – Hostess/Server

Over-all service to customer’s dining satisfaction: Welcoming and assigning seats to guests, cleaning the restaurant and tables, listing orders, serving foods and handling payments in a professional, enthusiastic and polite manner – also applies for customers in takeout.

Empowered to open and close the store every day, entrusted to handle the cash register up to $2,000 per night.

Answers to business, delivery and customer inquiry calls and walk-ins during the shift.

Record the product inventories and daily reports as part of closing duties.

June 2014 – January 2015

McDonald’s, Bowness Branch – Food Counter Attendant

Cash register, Drive-thru Presenter, Order-taker and Grill person (Front of House and Back of House)

Create and modify product orders: burgers, coffee, drinks, ice cream, happy meal, breakfasts, fries, etc.

Provides excellent, friendly and fast service to create a great experience to customers.

Ensures cleanliness of the store in the dining, work area and washrooms – adheres to company rules and regulations

March 2011 – January 2014

Barcode Productions, Manila – Head Event Organizer

Generate memorable and once in a lifetime events for all ages: birthdays, debuts, wedding, college parties, business parties, occasions, and anniversaries.

Responsible for contacting business partners that made up the event – catering, mobile bars, lights, sound systems, interior design, souvenirs.

Hire necessary employees for a specific event – bouncers, disc jockeys, speakers/emcees, singers, entertainers, promoters, photographers.

Designate specific tasks to other team members.

HIGHLIGHTS OF SKILLS

Have a wide knowledge in relation to food handling, safety and sanitation procedures

Extensive customer service experience that made me optimistic and sociable towards coworkers and customers

Confident in dealing with the public and responds well to challenging situations

Able to work under pressure and on a fast-paced environment

Can easily learn and adapt to different or new working environment

Always passionate and motivated with respect and value to the company, work and its ethics

Contact this candidate