Customer Service High School
Resume:
GINA MELISSA GOMEZ
CALGARY, AB T2V1K7
*******@*****.***
OBJECTIVE
Experienced and trained in the customer service field, currently seeking an employment as a Travel and Tourism student in Southern Alberta Institute of Technology with backgrounds in Psychology and Sociology.
EDUCATION
September 2016 – Present
Southern Alberta Institute of Technology - Calgary, AB
College of Hospitality Management, Travel and Tourism
January – December 2015
Mount Royal University - Calgary, AB
Academic Upgrading
June 2012 – March 2014
Far Eastern University - Manila, Philippines
Bachelor of Science in Psychology
June 2008 – March 2012
Siena College of Taytay - Rizal, Philippines
High School
EXPERIENCE
April 2015 – March 2017
Pacific Hut Restaurant & Bakery, Shawnessy Branch – Hostess/Server
Over-all service to customer’s dining satisfaction: Welcoming and assigning seats to guests, cleaning the restaurant and tables, listing orders, serving foods and handling payments in a professional, enthusiastic and polite manner – also applies for customers in takeout.
Empowered to open and close the store every day, entrusted to handle the cash register up to $2,000 per night.
Answers to business, delivery and customer inquiry calls and walk-ins during the shift.
Record the product inventories and daily reports as part of closing duties.
June 2014 – January 2015
McDonald’s, Bowness Branch – Food Counter Attendant
Cash register, Drive-thru Presenter, Order-taker and Grill person (Front of House and Back of House)
Create and modify product orders: burgers, coffee, drinks, ice cream, happy meal, breakfasts, fries, etc.
Provides excellent, friendly and fast service to create a great experience to customers.
Ensures cleanliness of the store in the dining, work area and washrooms – adheres to company rules and regulations
March 2011 – January 2014
Barcode Productions, Manila – Head Event Organizer
Generate memorable and once in a lifetime events for all ages: birthdays, debuts, wedding, college parties, business parties, occasions, and anniversaries.
Responsible for contacting business partners that made up the event – catering, mobile bars, lights, sound systems, interior design, souvenirs.
Hire necessary employees for a specific event – bouncers, disc jockeys, speakers/emcees, singers, entertainers, promoters, photographers.
Designate specific tasks to other team members.
HIGHLIGHTS OF SKILLS
Have a wide knowledge in relation to food handling, safety and sanitation procedures
Extensive customer service experience that made me optimistic and sociable towards coworkers and customers
Confident in dealing with the public and responds well to challenging situations
Able to work under pressure and on a fast-paced environment
Can easily learn and adapt to different or new working environment
Always passionate and motivated with respect and value to the company, work and its ethics
Contact this candidate