Customer Service Administrative Assistant
Resume:
Sherretta Clarett
*******@*****.***
(Available for phone interview and start immediately)
Summary:
Accomplished Professional with extensive experience of leading Administrative Assistant responsibilities like creating presentations, preparing correspondence, proofreading, editing and performing.
Skilled with basic Computer and Keyboard skills including MS Office Suites 2010 Microsoft Office (Word, Excel, PowerPoint, Access), Internet.
Excellent Data Entry Skills with Typing speed of 50+WPM and 10-keys by touch.
Excellent experience preparing expense reports and sales report in MS Excel and creating presentations in MS Power Point.
Knowledge of Human Resources practices, procedures and basic methods, and terminology of fiscal recordkeeping, business mathematics, and payroll
Accounting procedures and practices in processing account payable/receivables, payroll, reimbursable expenses, vacation, and mileage.
Advanced accounting skills using QuickBooks Accounting Software
Strong experience in scheduling and coordinating travel arrangements for higher designer and booking Travel and Transportation companies and preparing all travel arrangements.
Good experience filing and arranging the documents in Alphabetical and Alpha- Numerical order.
Expertise in proofreading and editing and formatting the documents and submitting it to the director for final approval.
Proficient ability to follow instructions well and make decisions without supervision.
Brilliant inter-personal, verbal and written communication skills.
Skills:
Data Entry Skills with Typing speed of 50+WPM, 10-keys by touch and filing and arranging the documents in Alphabetical and Alpha- Numerical order.
Measuring/ Weighing, Packaging/ Labeling, Documentation & Research Computer, Mathematical Calculation, Sales Forecasting, Payroll, Accounts Receivable/ Accounts Payable Time Management, Tradeshow coordination.
MS-Office Suite (Word, Excel, PowerPoint, Outlook and Access)
Advanced computer skills using Pivot Tables, VLookup, Sumif, and other formulas
Education:
High School Diploma, George Washington Carver High School, Memphis, TN, 1985
Experience:
Lancesoft/UPS, Ontario, CA Dec 14 – Current
Operation Specialist
Responsibilities:
Preparation of Daily Reports using advanced Microsoft Office Suite (Excel, Word, Access, Outlook, PowerPoint, & SharePoint)
Daily audits of departments operations and procedures
Customer Service via email and phone contact
Communication (verbally and written) daily with external and internal personnel regarding quality control, flight operations, shipping and packaging to ensure that all client/brand requirements are met and that the client experience is always and totally excellent
Communicate daily with all levels of employees in order to assist in resolving client issues while achieving company goal.
Demonstrated project lead responsibilities from start to finished
Troubleshoot and solve client shipping issues including working with other internal departments for further investigation
Training of employees on new procedures and practices
Proctor the State Bar of California, Ontario, CA Feb 06 – Jul 13
Administrative Assistant
Responsibilities:
Preparation reports and updating the records.
Retrieve and verify information.
Filed in alphabetical and numerical and maintaining the records.
Conducted a thorough inspection to ensure that prohibited items are not allowed into the examination room; directs examinees to assigned seating.
Handled calls for scheduling appointments, reserving conference rooms.
Assisted in the administration of examinations.
Maintained the security of examination materials at all times.
Distributed and collected examination materials.
Completed various forms pertinent to the examination process; observes examinees while they are taking the examination.
Carried of boxed materials weighing up to 40 lbs.
Proctor National Council of Examiners, Pomona, CA Oct 08 – Arp 13
Administrative Assistant
Responsibilities:
Prepared reports and updating the records.
Retrieved and verified information.
Filed examination papers in alphabetical and numerical order and maintaining the records.
Conducted the administration of written test, identification screening of exam applicants, distributed and collect test material, monitored examinees during exam for appropriate completion of exam material and to prevent dishonesty and collusion between candidates.
Maintained order and quiet in the examination room, check test material, maintain security of test material, prepare report of incidents occurring during examinations, instruct candidates in examination procedures.
Proctor National Evaluation Riverside, CA Nov 08 – Sep 13
Administrative Assistant
Responsibilities:
Responsible preparation reports and updating the records.
Retrieved and verified information.
Handled filing of documents in alphabetical and numerical and maintaining the records.
Conducted the administration of the CBEST written exam, identification screening of exam applicants, distribute and collect test material.
Monitored examinees during exam maintain order and quiet in the examination room, maintain security of test material.
Prepared report of incidents occurring during examinations, instruct candidates in examination procedures, oversee and instruct a classroom of up to 30 examinees at a time, finger print examinees
Statek Corporation, Orange, CA Jul 02 – Oct 05
Administrative/ Sales Coordinator
Responsibilities:
Started as HR assistant, performed HR duties.
Handled filing and updating the records.
Performed data entry in the computer system.
Worked in the warehouse environment.
Maintained reports like forecasting reports, annual reports and payroll reports.
Examined estimates of material, equipment, and production costs, performance requirements, and delivery schedules to ensure completeness and accuracy of internal bid estimate.
Prepared proposal for review by Management.
Administrated contracts for strategic assigned accounts, ensuring high levels of customer service and satisfaction.
Resolved customer claims or complaints occurring in performance of assigned contracts.
Coordinated work of Sales department with production and shipping departments to implement fulfillment of contracts.
Served as host for customer visits, developing presentations in anticipation of the visit and conducting company tours when necessary.
Performed miscellaneous special tactical and strategic projects as assigned by Management.
Planning Assistant City of Pomona, Pomona, CA Jul 01 – Jun 02
Planning Administrative Assistant
Responsibilities:
Processed incoming plans for plan check and approval, processing payment plan check and permit filing fees, preparation and attendance of city council meeting, transcribing city council meeting minutes, preparation/ maintenance/ and posting of city council meetings.
Monitored and maintained city council agenda items, prepare and notified participation of upcoming agenda items for discussion at next city council meeting, performed highly complex administrative duties, maintained planning staff calendar, payroll & reimbursable expenses, maintained staff vacation calendar.
Maintained petty cash fund, assisted customer via phone and counter with planning inquiries and fees, assist customer with parcel numbers/ dimensions/ ownership, assisted customers with parcel easements, worked closely with City Police Chief and City Clerk regarding permits for upcoming events, maintained plans and permit filing system, provided public inquiries of planning code ordinances, provided administrative supportive staff
Southern California Gas Company Redlands, CA Aug 89 – Oct 98
Administrative Assistant/ Customer Service
Responsibilities:
Provided Secretarial and administrative support as the focal point for department and company policy information, screen calls, scheduled appointments, maintain staff calendars, make travel arrangements.
Responded to request for information on a wide range of topics regarding Minority and Small Business Development, and the preparation of quarterly and annual reports for the Company's Minority and Small Business Development forecast and projected goals, assisted customers via phone, email, fax, and internet inquiries, including,
Responsible for tracing service orders, rate quotes, tariff discrepancies, billing and/or invoicing questions, demonstrated internal and external customer service.
Performed data entry of information into database system for customer, verify and complete required documentation and reports, communicate with operations and other service centers and/or departments to ensure customer's needs are achieved and all issues are resolved in a timely manner.
Provided safety tips and emergency directions for gas related issues, account review and reconciliation, complied with all applicable laws/regulation, as well as company policies/procedures, schedule service orders for new accounts, appliances, meter reading, and gas emergencies, scheduled and monitored staff training of new skill sets.
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