Service Computer

RYAN M. REYES

Phase * B Blk ** Lot ** Kaunlaran Village

Navotas City, Philippines

Email: ************@*****.***

Contact No. 092********

Date of Birth: October 30, 1986

OBJECTIVE:

Seeking for an employment which will utilizes my knowledge in computer and printer software

installation, hardware repair, trouble shooting and networking. Willing to be trained and can work

effectively under pressure with minimal supervision and can easily adapt to any situation and can

relate to different individual.

EDUCATIONAL BACKGROUND:

Don Bosco Training Center Tondo

C.P. Garcia St. Bo. Magsaysay Tondo, Mla.

Computer Technology

KNOWLEDGE IN COMPUTER AND PRINTER APPLICATIONS:

Different operating systems such as Windows 95, 98, 2000, XP, Vista, win7/8

Application Software such as Microsoft Word, Excel, PowerPoint, FrontPage, Publisher, Adobe

Photoshop

Basics of programming language (HTML)

Computer Hardware and Software installation

Computer Hardware (Assembly, Troubleshooting and Maintenance)

Computer Networking (TCP/IP, Installation, Cabling and Maintenance)

Printer Hardware installation (HP, Canon, Epson, OKI)

Printer Hardware (Assembly, Troubleshooting and Maintenance)

Printer Networking (IP, Installation)

WORK EXPERIENCE:

DELSAN OFFICE SYSTEM CORPORATION

Field Inhouse Engineer

July 2005 Present

Duties and responsibilities:

Currently assigned in Robinsons Land Corporation.

Make sure that all incoming printer repair of customers are attended and recorded all accessories

attached to the unit.

Responsible in monitoring the status of incoming printer repair.

Deliver quality service to customers in the proper procedure and correct standards of excellence.

Following the work flow system for smooth service delivery.

Ensuring completeness, accurateness of all reports regarding customer complaints.

Organizing work and repair requirements proficiently.

Responsible in hardware and software installation of all printers.

Deliver quality service that builds excellent and longlasting relationships with the customer:

exhibiting politeness, tact and diplomacy to customer complaints and;

Presenting proper guidance, advice and help to customers.

Contact this candidate