Customer Service Representative

Jarmilla Brooks

** ******* *****, ***, *** York, 10453 • 347-***-**** • **************@*****.***

PROFESSIONAL PROFILE

Enthusiastic and responsible professional who computer literate. Proven leadership abilities in working as a team, handling multiple tasks, great adaptability to any environment. Looking to obtain a challenging position offering growth. Experienced office administrator with superb customer service and collections experience.

EDUCATION

SUNY- Manhattan Educational Opportunity Center 02/16-Present

Electronic Health Records- Certificate Program

Practice Management

Health Care Delivery

Front Desk Operations

Patient Flow Processes

Medical Billing Overview

Quality, Privacy and Compliance

CAREER SERVICES TRAINING CENTER

09/14-1/15

Microsoft Word (MOS Certified)

Microsoft Excel (MOS Certified)

Microsoft PowerPoint (MOS Certified)

Microsoft Outlook

Microsoft Access

Typing

PROFESSIONAL EXPERIENCE

The Fortune Society, New York

Intern 01/15-04/15

Facilitated Pre-GED classes for students

Responsible for enrolling new student data entry and filing

Conducted phone screenings for potential students

UnitedHealth Group, Baltimore, MD

Customer Service Representative

Answer incoming calls from and assist customers’ needs such as benefits and eligibility, billing and payments explanations of bills EOBs

Intervene with care providers on behalf of the customers to assist with appointment scheduling

Education and status on previously submitted pre-authorizations and assist with navigation on UnitedHealth Group Website

Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance

Comcast, White Marsh, MD 02/10-02/13

Customer Service/Collections

Handles inbound calls that are basic and routine, escalating calls beyond scope of responsibility

Answer inquires, resolve problems, and promote product/ services.

May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

Work with support teams to get potential customers with previous debts owed cleared in order to get new service

Time Warner Cable, College Point, NY 08/08-08/09

Customer Service/ Inbound Collections

Process disconnected customers credit card payments

Negotiate payment plans and methods for customers

Soft disconnect customers who default on payment plans

Refer eligible customers to Field Collection Department

Product Specialist II

Process customer payments by credit card and handle adjustments on customer accounts

Reviews billing statements with customers and computes costs associated with accounts

Resolve customer issues and educate them on products

Sell video, high speed data and telephone products to new and existing customers

Health First, Bronx, NY 04/04- 09/04

Marketing Representative

Marketed Medicaid products to eligible candidates

Conducted individual presentations to prospective clients

Provided on going assistance to Medicaid members

Monitored competitors activities and provided information to management

Contact this candidate