Sales Customer Service
Resume:
CALE H. HINGISS
**** *. **** **, *********, WI **215
******@*****.***
Talented Marketing/Sales Executive
Consultative Sales
Proven Leadership Ability
Talented Problem Solver
Solutions Based Seller
Mentor and Peer Coach
Systems Expert
Negotiation Skills
Experienced Marketing Consultant
Experienced Customer Service Representative
Competitive self-starter with consistent record of accomplishment of surpassing sales goals. Proven ability to problem solve and think outside the box to further support the customer and sales staff. Dynamic team player sought by management and other sales representatives for challenging assignments. PC proficient in Microsoft Office, Wide Orbit Sales, Wide Orbit Traffic, Uverse CRM, CPSOS, CRM Billing, Telegence, Eson, Ason Proper, BI, Boost, Phoenix, RDS, and RDA. Six Sigma Yellow Belt Certified.
Professional Experience
WITI-FOX6, Milwaukee, Wisconsin 2016 to 2017
Account Executive, Milwaukee, Wisconsin (02/16 to Present)
Develop and grow new and existing accounts. Cold call potential new clients then meet, diagnosis, and develop a marketing strategy that differentiates them from the competition while delivering a positive return. Required to maintain consent communication with current clients to ensure proper marketing objectives reached, deliver positive ROI, and endure all aspects of campaign are running smoothly (i.e. spot creative, spot run, billing, etc.). Create and maintain personal relationships with current and potential clients.
Current book of business over value $2.5 million.
Current accounts have increase spend by 10-25% annually.
Currently on track to deliver $750,000 in new business in 2017.
Proven ability to cold call and establish new business.
Closing ratio exceeds 75%.
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AT&T Client Solutions Executive, Pewaukee, Wisconsin 2011 to 2016
Acquisitions/Account Manager, Pewaukee, Wisconsin (05/15 to 02/16)
Develops new accounts, maintaining, and growing existing accounts. Establishes and maintains productive long-term networks and relationships with customers. Observes and participates in presenting products and services that can benefit customer’s needs. Demonstrates working knowledge of the organizations entire product and service line. Partners with clients to understand business needs, issues, strategies and priorities in order to deliver value-added business solutions. Meet with customers engaged in sales activities at the customer’s site, communicating with customers via phone, teleconference, e-mail, etc., related to proposed solution/sale.
Promoted to Management May of 2015 to acquire new businesses while growing existing business.
Proven record of accomplishment of meeting or exceeding monthly sales goals.
Asked to team up with transactional sellers to assist with getting contracts signed and up sell.
AT&T Small Business Sales Representative, Pewaukee, Wisconsin 2011 to 2015
Small Business Sales/ Service Leader, Pewaukee, Wisconsin (11/11 to 05/15)
Trained to assess bills, negotiate new products, and sell to small businesses owners on a per call basis. Able to deliver practical product knowledge and demonstrate effective sales techniques with a proven track record, 119% of goal in 2012, 129% of goal 2014, while maintaining the highest customer satisfaction.
Accelerated revenue growth by delighting the customer and providing solutions based selling to small business owners.
Proven ability to show consistent sales daily to help elevate call center’s numbers to the highest in Midwest Region.
Recognized by management to have exceptional leadership skills with the ability to implement and teach proper sales techniques and system usage.
Chosen to service lead seven months after completion of training; fastest to do so to date in Pewaukee Call Center history.
Education
University of Kansas, Lawrence, Kansas
Liberal Arts and Sciences- Economics, 2004-2006
-National Deans List 2005
University of Oshkosh, Oshkosh, Wisconsin, 2001-2oo4
-Elected USRH (United Students in Residents Halls) Representative 2002 by Student Body
Professional Affiliations
Metropolitan Builders Association, B2B Networking Chair
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