Customer Service Home Health

Alva Haq *********@*****.***

**** ******* *** ****** **** PA 19026 tel: 484-***-****

EDUCATION: APWA College for Women

Lahore, Pakistan - 1985

S.C.S. Business and Technical Institute

Brooklyn, NY. – September 1988

Completed: CRT and Data Entry Course

Successful Aging Career Institute

Upper Darby, PA. – September 2010

Completed: Certified Nurse Aide (CNA) Course

SKILLS & AWARDS

Registered Certified Nurse Aide, Pennsylvania Department of Health

Fluent in Urdu, Hindi, and Punjabi

Employee of the Month 2016 – Hosana Home Health Care Services

EXPERIENCE: Hosana Home Health Care Services June 2014-

Certified Nurse’s Aide

Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.

Transformed "difficult" patients into loyal, repeat patients by leveraging strengths in premium service delivery and ability to find win-win resolutions.

Senior Helpers Health Care Services February 2011-November 2013

Certified Nurse’s Aide

Anticipated patients’ needs and demonstrate a genuine desire to meet and exceed them.

Demonstrated ability to interact with patients from diverse cultures and backgrounds.

Devon Manor Nursing Home September 2010

Nurse’s Aide – Externship

Strong interpersonal skills, with the ability to relate and emphasize with people of varying personalities.

Learned the basics of assessing patient vital signs under the tutelage of home healthcare nurse.

Duane Reade October 1996-July 2000

Cashier

Exceed the standards of customer service experience by maintaining a friendly and customer focused approach.

Division of Housing and Community Renewal August 1988-September 1995

Secretary

Skilled in clerical duties including data organization, administrative assistance, and customer service.

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