Supply Chain Customer Service
Resume:
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THOMAS J. KOLB
Sewickley, PA 724-***-****
EXECUTIVE MANAGEMENT
Operational Leadership Strategic Planning Global Supply Chain Highly accomplished visionary Executive with domestic and international experience in multi-channel product distribution, strategic positioning, and short- and long-range tactical planning with established and growth-focused brands. Results-oriented, decisive leader, with proven success in establishing a lasting presence in new markets, identifying growth opportunities, and initiating strong business alliances. Thrive in dynamic environments requiring focused decision-making. CORE EXPERTISE
Innovative Leadership
Change Management
P&L Management
Global Product Management
Operational Excellence
New Product Introduction
Negotiations
Supply Chain Optimization
Team Leadership
PROFESSIONAL EXPERIENCE
TOLLGRADE COMMUNICATIONS Pittsburgh, PA (2009 – Present) Chief Operating Officer, GM Broadband Solutions, 2013 to Present As Executive Team member, hold P&L responsibility for broadband business unit (80% of company revenue) for leading global provider of network assurance solutions with $50M in annual revenue. Orchestrate long range vision and operational leadership for global broadband solutions and smart grid business units. Oversee global supply chain, customer service, and technical assistance call functionality.
Key Achievements:
Successfully reorganized Broadband Solutions business unit and championed team to achieve seven consecutive quarterly revenue targets.
Enabled development and introduction of Broadband Diagnostic Unit to meet time to market and budget targets leading to $20M+ in bookings during first year of introduction.
Positioned the company for future growth in GPON, G.FAST and Embedded Testing markets.
Contributed to the successful growth and divestiture of smart grid product line; sold to Aclara. Vice President, Global Operations & Programs, 2010 - 2013 Promoted to lead operations, supply chain, IT and global service teams with 10 direct reports managing 75 associates and 200+ factory personnel. Managed distinct operations in the U.S., Europe, China and Mexico. Accountable for annual budget of $15M.
Key Achievements:
Played key role as member of Executive Team in taking the company private in 2011.
Successfully grew relationships and contract agreements with AT&T, British Telecom, Deutsch Telekom, Verizon, Telekom South Africa, Duke Energy, and Alcatel-Lucent.
Managed negotiations that delivered the first multi-million dollar win in the Electric Utility segment.
Expanded manufacturing and supply chain scalability and ensured a robust business continuity management capability through effective qualification and selection of Domestic and International contract manufacturing partners.
THOMAS J. KOLB Page 2
Achieved 28% operational budget savings through supplier negotiations, streamlining of operations, and strategic outsourcing.
Director of Supply Chain Operations & Strategy, 2009 - 2010 Oversaw supply chain operations, long-range strategy and 15-member team. Developed and implemented supplier scorecard system to monitor, track and address on-time delivery, quality, cost, engineering support and customer service criteria with key vendors. Implemented formal S&OP process including rollout of new salesforce.com forecasting and planning tool. Responsible for Supplier Management, Demand Planning, Procurement, New Product Sourcing/ Project Management, Margin Analysis, RMA Repair Services, Logistics and Trade Compliance (Import/Export). Key Achievements:
Resolved deficiencies in supply model/skill sets by implementing key performance metrics and lean techniques resulting in improvements to: On Time Delivery (76% to 95 Order Fulfillment Cycle Time (28 days down to 9 days), and inventory (down 45%).
Established cross-functional teams focused on continuous improvement efforts with led to an increase in customer satisfaction levels from 70% to 90%+.
Improved MRP system effectiveness and reliability through employee training and data integrity validation.
Established a design for manufacturability program matching suppliers with manufacturing and design engineering which improved product quality and cost effectiveness. ERICSSON INC. Warrendale, PA (2007 – 2009)
Director, North American Trade Compliance and Regional Supply Strategy, 2007 - 2009 Oversaw export/import activities for 11 subsidiary companies for world’s leading provider of technology and services to telecom operators and government entities. Managed U.S. logistics team of 35 in supporting regional supply chain development activities. Informed jurisdictional decisions, product classifications, licensing, formal rulings, advisory opinions, and international technology transfers. Served as U.S. point person for U.S. and foreign government clients. Key Achievements:
Increased trade compliance ratings from 2.1 to 4.6 (out of 5.0) achieving the highest rating across the company.
Supported the introduction of multiple new products into the North American market and participated in the integration of multiple $1B+ companies that were acquired.
Championed technology transfer projects with China and India that ensured proper set-up and controls to meet government and corporate requirements. Supply Chain Operations Manager, 2002 - 2007
Managed outsourced supply relationships (four CEMs + five OEMs) and logistics functional activities within North America. Led NPI Materials Program Management and Volume Operations. Promoted from Supply Chain Planning Manager following merger with Marconi (2000 – 2002). Key Achievements:
Successfully reduced supplier inventory liabilities by over $24M through effective negotiations, following a “build-to-order” forecast model, comprehensive S&OP initiatives and broker program.
Achieved gross inventory reduction of 43% ($46M).
Improved supplier performance scorecard average from 812 points to 910 points.
Consistently achieved 95%-98% customer on-time delivery performance. EDUCATION
Bachelor of Science in Marketing/Operations Management, DUQUESNE UNIVERSITY Pittsburgh, PA
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