Operations & Fleet Management
Resume:
W. Richard Ware
**** ********* **. **********, ** 32780
********@****.***
Professional Objective – To obtain a position allowing professional success thru the use of my experience and education.
Summary
Comprehensive experience in managing all aspects of sales, customer service, budgeting, and maintenance in leasing and sales organizations.
Management skills include understanding of BPM and performance management, sales and customer relations, employee and vendor supervision, budgetary administration, and fleet and inventory systems.
Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Excellent written and verbal communication skills.
Background includes customer service, cost management, budget development and control, sales, and manufacturing and maintenance.
Adept at instructing and training of employees and customers on techniques and processes to increase productivity.
Accomplished in developing and implementation of inventory tracking and storage systems.
Earned multiple emergency management certifications thru Federal Emergency Management Agency.
Education
Masters Degree in Public Administration 2009
University of Central Florida, Orlando, FL
B.A. Degree in Political Science 2001
University of Central Florida, Orlando, FL
Career History & Accomplishments
Stay at Home Parent 2008 – present
Supervised the education & development of my 3 sons.
Volunteer for many activities in the community, schools, and for charitable organizations.
o2011 to present serving as Vice President for the Titusville Terriers Youth Football & Cheerleading Club, handling administration, league relations, budgeting, and marketing. Returned the leagues financial situation from $6000 debt to $8000 positive account and a steady positive budget.
o2000 to present functioned as event manager and official assisting in the construction as well as execution of Charity Challenge Inc., Central Florida’s largest private charity fundraiser.
oReceived Jefferson Award for Public Service for volunteer work with Charity Challenge Inc. of Central Florida.
Branch Operations Manager, PLM Trailer Leasing, Orlando, FL 2001 – 2008
Managed the rental and maintenance of a fleet of 190 refrigerated trailers and 25 refrigerated shipping containers assigned to the Orlando facility and customer locations.
Assign and supervise the maintenance of trailers by employees and outside vendors to meet company requirements. Also the only manager to meet or exceed the company goal for maintenance as a percentage of revenue for four consecutive years.
Efficiently controlled a $2 million rental and maintenance budget for accounts receivable data through use of Word, Excel, and private databases.
Assisted in the development of improvements to the maintenance and repair database.
Handled customer service and sales issues locally and nationally thru company processes and personal initiative.
Managed other locations and trained new personnel as needed while still performing my duties in Orlando. Extended deployments were required at the Ft. Lauderdale facility for 4 months and Tampa facility for 2 months.
Assisted in the steady growth of profitability, fleet, and customer base for the Florida branches. At the Orlando branch I was instrumental in increasing profitability by 16% from 2002 to 2006
General Manager, Jayco Trailer Signs, Maitland FL 1996 – 2000
Direct the daily activities of a $100 thousand per year sign company.
Performed all aspects of customer contact and relations including sales, rental, and maintenance.
Completed administrative duties including marketing and data management by use of MIS systems.
Implemented inventory control processes for both finished products and supplies.
Executed negotiations with government officials from many municipalities in pursuit of more effective interactions.
Supervised and trained employees in the aspects of the business.
Lot Manager and Auctioneer, Florida Auto Auction, Ocoee, FL 1990 – 1995
Responsible for the field management of an average auto inventory of 1000+ vehicles with a value of $10 million. Developed and implemented inventory storage and tracking systems.
Managed and trained personnel to perform duties in my department.
Performed as corporate representative and dealer relations in regards to accounts under my management.
Function as part of the auctioneering staff during sales.
Handle special assignments and problems as necessary.
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