Manager Management

Phone: 609-***-****

E-mail: *******.*********@*****.***

Summary:

Seasoned IT professional with over 23 years industry experience and 10 years of Program / Project Management experience. I specialize in Complex Program Management solving critical business issues by leveraging technology to design and implement business solutions. Areas of expertise are in Cloud deployment, SaaS and Integration applications management involving Sales Force, AWS, Microsoft Azure, Biztalk, SSIS and web technologies. I have strong experience in Pre-sales, Solution Proposal, RFP, RFQ and SOW. Served clients in Petrochemicals, Retail, Pharma, Steel Manufacturing, Finance and Industrial domain. US Citizen. Authorized to live and work in US.

Management Experience - Delivery Management, Project Management, Release Management, Resource Management, Pre-sales, RFP, RFQ, Project Financials Management, Stakeholder Management and Crisis Management.

Applications & Database - Private / Public Cloud applications deployment (AWS, Microsoft Azure, IBM Soft Layer), SaaS application (Sales Force, LMS), Middleware technologies (Biztalk, SSIS), web technologies (Java, C#.NET), SOA, SAP, SQL Server, SharePoint, JIRA, Rally, DevOps.

Roles performed - Service Delivery Manager, Program / Project Manager, Agile Scrum Master, Release Manager, Solution Architect, Technical Lead, Developer

Domain - Petrochemicals, Retail, Pharma, Steel Manufacturing, Finance and Industrial Electronics.

Experience Summary:

Certified Project Management Professional (PMP). Experienced in Cloud deployment, Agile and DevOps.

Played several IT management and consulting roles with progressive responsibilities. Most recently, worked as Service Delivery Manager.

Managed several projects using Agile methodology. Lead and managed Sprint planning, Daily Scrum meetings, Sprint reviews and Sprint retrospective meetings. Leveraged Agile tools like JIRA and Rally.

Well versed with ITIL processes, Project management methodologies (Agile, SDLC, RUP, PMBOK), SAP methodologies (ASAP, Ascendant & RunSAP) and team management techniques.

Managed Private/ Public Cloud deployment of 59 internet/intranet applications on Amazon AWS (Lift and shift) resulting in nearly $1.2M savings over 3 years. Deployed LMS on IBM Soft Layer. Managed deployment of intranet application on Microsoft Azure.

Worked closely with DevOps team to continuously build, test and deploy applications. Experience in leveraging DevOps tools like Github, Jenkins and Docker.

Prior technology experiences include Web services, SOA, C#.NET and SharePoint. Knowledgeable in SAP SD and CRM. Managed SAP implementation and AMS projects.

Participated and lead efforts in RFP Response, RFQ, Due diligence, SoW preparation and pre-sales activities.

Experienced in Business requirements analysis, brainstorming, blueprint workshops, design and complex data analysis. Proven analytical and communication skills.

Experienced in Hiring, Team building, People Management, Mentoring, Goal setting and evaluation. Managed multiple People Initiatives, Round Table meetings, TBDM processes at Account/Portfolio levels.

EMPLOYMENT HISTORY

Organization

Designation

Period

Roles and Responsibilities

IBM

Service Delivery Manager

Jan 2009 to Feb 2017

Role: Service Delivery Manager, Project Manager, Release Manager, Solution Architect

Played several IT management and consulting roles with progressive responsibilities. Most recently, worked as SDM.

Successfully managed several multi-million dollar projects over the period of 8+ years.

Managed Cloud/SaaS applications deployment in the past 3 years and SAP projects before that.

As member of SWAT team, helped onboard several projects into global delivery model.

Project Lead

Jul 2005 to Dec 2008

Role: Project Lead

Helped manage projects involving constructing and supporting Java, .NET (C#, Web services, ASP.NET/ASP, XML, AJAX) web applications and Onyx application.

Participated in implementation of SAP CRM and migration of legacy data from Onyx to SAP.

Kyphon Inc., Sunnyvale, CA, US

Team Lead – Global IS

Oct 2004 to Jun 2005

Role: Team Lead - Enterprise Application, Global IS

Responsible for managing business applications for Sales and Marketing group

Activities involved steady-state support for existing applications, requirement gathering, analysis, business case preparation, design & development for new apps.

Peoplesoft Inc., Pleasanton, CA, US

Independent Consultant Architect, Language services

Jan 2004 to Sep 2004

Role: Independent Consultant Architect, Language Services

Responsible for requirements gathering, analysis, design, development of applications for Language Services group

Merant Inc., Hillsboro, OR, US

Independent Consultant, Front Office applications

Oct 2002 to Dec 2003

Role: Independent Consultant – Front Office Applications

Developed and supported various Front Office applications for Marketing and Sales team.

Built Sales Management Portal and Customer Environment Profile portal application to manage Installed Base information.

Actuate Corp., San Francisco, CA, US

Development Lead, Enterprise applications

Nov 2000 to Sep 2002

Role: Enterprise Application Development lead, Global IS.

Developed and supported eSupport.actuate.com – Self-service web application for Customer Support.

Corporate-wide rollout of Marketing system. Features include Campaign management, List management, Prospect profile management and Lead scoring

Whittman-Hart Inc., CA

Sr. Applications Consultant

Oct 1998 to Oct 2000

Role: Sr. Enterprise Applications Consultant

Technology consulting for various clients and project delivery

Mastek Ltd.

Onsite Coordinator & Team Lead, US

Aug 1995 to Sep 1998

Role: Sr. Software Engineer, Enterprise Application Developer, Onsite coordinator.

Software Engineer, India

Dec 1992 to Jul 1995

Role: Programmer Analyst, Software Engineer, Trainee Engineer

RECENT PROJECTS

PROJECT

Service Delivery management for a major Petrochemical company

Role: Delivery Manager

TENURE

Mar 2016 – Feb 2017

Project scope involves managing Non-SAP and SAP applications transitioned to buyer as part of Business divestment. TCV: USD 1.3M. Team size: 20.

Non-SAP technologies involved: Sales Force, Biztalk, Microsoft.NET, SQL. SAP Modules: SD, MM, FI, CO & ABAP.

Contribution

Built team, developed plan and executed successful Knowledge Transfer of Retail application that were transitioned to Dansk Fuels.

Established processes and infrastructure required for remote Support and managed day-to-day service delivery.

Managed SaaS (SalesForce) application deployment working closely with DevOps team to continuously build, test and deploy applications. Leveraged DevOps tools like Github, Jenkins, Docker and JIRA

Worked closely with IBM & client leadership team to establish Governance model, Escalation Management processes and reporting.

Coordinated with teams from vendor organizations such as T-Systems and Hoyer supporting various parts of the application management.

PROJECT

Global Application Release management for a major Distribution company

Role: Global Release Manager (NY, US)

TENURE

Sep 2015 to Feb 2016

Project was to deploy Office 365 Sharepoint based application on Microsoft Azure Cloud environment

Performed Onsite role to coordinate global release of Cloud based web applications to users in APAC, EMEA, US, UK & Ireland. Managed multi-vendor teams consisting of teams from IBM, Infosys, Photon Infotech and client IS spread across geographies in an offshore-onsite-near shore model.

Contribution

Developed Global Rollout Strategy, Cut over plans, User onboarding & training plan and Helpdesk readiness plan coordinating with stakeholders at multiple levels, geographies including those external to the organization.

Lead and managed Sprint planning, Daily Scrum meetings, Sprint reviews and Sprint retrospective meetings

Closely worked with teams from vendor organizations such as Infosys and Photon Infotech supporting various parts of the application releases.

Managed timely availability of Microsoft Azure infrastructure for global rollouts working with Client IS, Microsoft Azure team and vendor teams.

Coordinated the Global rollouts and their inter-dependencies and executed multiple releases including rollouts for APAC, EMEA, US, UK and Ireland.

PROJECT

Downstream, Global Functions Program Management for a major Petrochemical company

Role: Delivery Manager

TENURE

Aug 2013 to Aug 2015

Project scope involved managing AMS Service Operations for multiple CoB (Class of Business) primarily involving Integration technologies (Biztalk, SSIS), Cloud Technologies (AWS, Soft Layer) and Microsoft Web applications (.NET, C#). Managed a team of ~80 practitioners spread across 4 locations (India, Brazil, Philippines & UK) engaged in 2 implementation and 2 AMS projects. Managed AMS contract with Annual revenue USD2.4M and T&M projects worth USD1.2M.

Contribution

Built credibility, established rapport and maintained communication with stakeholders at multiple levels, including those external to the client organization.

Worked with Client and Internal stakeholders to build Service and Project Roadmaps to meet business needs and program budget. Established SLA, SLO, KPI and Metrics.

Managed Cloud Initiatives - moved LMS application to IBM Cloud (Soft Layer) and multiple Downstream applications to Amazon Web Services (AWS). Managed Private/ Public Cloud deployment of 59 internet/intranet applications on Amazon AWS (Lift and shift) resulting in nearly $1.2M savings over 3 years.

Proposed and drove Cost Reduction initiatives like Application landscape migration and decommissioning

Presented Monthly Service Review and periodic Dashboard reports on the current program (status Reporting) to Client Stakeholders, Account Executive and Program Director

Program financial management – Tracking, controlling and managing financial health of the program – Program Metrics

Participated in RFP, RFQ and SOW (Statement of Work) preparation

Resource Management: Selection & Hiring of project managers and team members. Organizational & Individual Goal settings, Team assessments, evaluations and mentoring

Usage of Resource Pool technique to efficiently allocate common resources

Co-ordinated the multiple projects and their inter-dependencies

Managed Issue Log and Risk Register for the Program

Strategy development: Developed strategies for Risk management, disaster recovery/ business continuity, Staff Training, Regression testing to ensure end-to-end application integrity,

Monitoring: tasks, deliverables and project progress for each team on the project

Successfully managed Internal IT Audits, Client Audits and SOX Audits

Program Documentation and Configuration Management

ACADEMIC CREDENTIALS / CERTIFICATIONS

Project Management Professional (PMP) Certification from PMI in 2011

Microsoft Certified Professional (MCP) in SQL 2000

Post Graduate Diploma in Systems Engineering from NIIT Bangalore

B.E. (Electronics and Communications) from Bangalore University, India

AWARDS / RECOGNITIONS

IBM Eminence & Excellence Award in 2014

IBM Bravo Award and Customer Dedication Award in 2011

Top Performer Award at Whittman-Hart and Mastek Inc.

Bhavishya Jyothi Scholarship Award from NIIT, India

PERSONAL DETAILS

Visa Status: US Citizen with US Passport.

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