Customer Service Sales

LALITH ALWIS

**-**, ******** ******

Brampton ON, L6R 0Y6 647-***-****

***.*****@*****.*** 905-***-****

OBJECTIVE

A highly skilled goal oriented and professional store manager with eight years of diverse experience in retail management and administration, seeking a position as a sales representative to utilize my knowledge, experience and skills to improve the company's profitability

SKILLS/ AREA OF EXPERTISE

Ability to work under pressure Solving problems Excellent communication

Training and development Analyzing tasks Merchandising

Ability to motivate employee Managing conflicts Work with team

Results driven approach Organizing tasks Taking initiative

Complete financial records Making decisions Excellent leadership

PROFESSIONAL EXPERIENCE

Assistant Manager, Soap & Suds Canada Ltd. Toronto 2016-Present

Organised production activities to achieve day to day targets

Delegated work duties to individual staff members

developed, managed, and implemented promotions in order to drive sales

Monitored key performance indicators

Achieved the sales targets by providing the exceptional service to the customers

Maintained accounting documents and records

Performed cashier duties during busy periods

Verified daily cash flow, prepared bank deposits and maintained on hand cash supply

Manager, Goodwill Industries Brampton 2012-2016

Prepared production and sales budgets, production plans and schedules weekly basis

Verified daily sales and production reports, and completed bank deposits

Ensure high levels of customers satisfaction through excellent service

Achieved sales goals by training, motivating, mentoring and providing feedback to staff

Proposed innovative ideas to increase store sales

Protected employees and customers by providing a safe and clean store environment.

Handled all issues that raised from staff or customers complaints and grievances

Effectively delegated and ensured timely completion of tasks.

Introduced new sales promotions to attract customers

Trained the staff by reviewing their performance to achieve the targets

Conducted interviews, assessed and selected new staff member

Exceptional ability to work individually and as a team player

Ensured high levels of customers satisfaction through excellent service

LALITH ALWIS

***.*****@*****.*** 647-***-**** 905-***-****

ACCOMPLISHMENT

Increased the sales volume by 3% in the first quarter of 2015 and maintained by employing proper supervision and control

Improved the production by 5% through motivation and delegation of the staff

Increased the number of donors by 3% weekly by providing excellent services to the

donors

Assistant Manager, Goodwill Industries Burnhamthorpe, Mississauga 2008-2012

Properly supervised the staff and ensured the quality products

Assisted the store manager in daily operation of the store

Recorded all information into registers and in computerized system

Completed daily registering and store open/close functions

Took responsibility of company bank deposits

Provided exceptional customer service to every existing & new potential customer

Educated customers on all product offerings

Organized the production activities to achieved the day to day targets

Planned, arranged, controlled and activated the everyday process

Maintained quality service by establishing and enforcing organization standards

Accounting Clerk, Royal Green Enterprises, Brampton 2007-2008

Prepared monthly bank reconciliation

Reviewed monthly and quarterly financial reporting

Prepared and posted journal entries

Calculated vendor commission and made payments

Responded to customer inquiries, maintained good customer relations and solve problems

EDUCATION

Master of Public Administration University of Colombo

Canadian Equivalency/ M.Sc. in Public Administration

Postgraduate Diploma in Provincial Administration University of Colombo

Higher National Diploma in Accountancy Technical College Colombo

TRAINING AND CERTIFICATION

Work Coop Accounting clerk, Royal Green Enterprises Brampton

Simply Accounting Software Dufferin Peel Adult Learning Centre, Mississauga

ACCPAC Accounting Software Region of Peel, Brampton

Reference available upon request

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