Customer Service Representative

Resume March ****

Carole L. Muse

e-mail: ***************@*******.***

Cell Phone: 813-***-****

Professional Profile:

Extensive customer service and healthcare experience Extremely organized, motivated, and dependable

Strong knowledge of insurance processing, including Medicare Able to excel independently and as a team

Working knowledge of computers and medical software Professional Experience:

Lincare 12/28/2015 to 08/25/2016

Customer Service Representative

Answered all incoming calls

Took orders for durable medical equipment and oxygen Took orders for existing patient's oxygen & supplies Processed order to scan to RBCO for billing

Filed paperwork in a timely manner

Medstar Medical, Inc. 07/2004 to 04/2014

Customer Service Representative

Answered all incoming calls

Responsible for Medicare processing

Provided status details to customers

Took orders for equipment

Placed orders in a medical software system

Paged out work orders to Technicians

Maintained daily reports and records

Corresponded with Technicians to ensure

job was completed in a timely manner

1

Total Systems Management, Inc. 02/2002 to 06/2004

Account Representative

Provided excellent customer service to patients

and insurance companies

Medical billing and coding

Responsible for handling charges as well as payments Covered procedure information with customers

Accounts receivable

Juan M. Martinez, MD 01/2000 to 01/2002

Office Manager/Receptionist

Received all incoming calls

Schedule appointments

Provided insurance referrals

Handled prescription refills

Filed insurance claims for outpatients

Checked patients in

Processed co-pays

Assisted doctor with patients

Maintained patient files

Education

Mulberry High School

Diploma

2

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