Project Management Manager, MBA

Philip Neal Sharp

** ********** *****, ******* ** 27527

***********@*****.***

Wireless: 210-***-****

Current Project Management, Business Analysis and Agile process knowledge gained while successfully developing and managing projects for SAIC, HP, and AT&T. I have been developing requirements, user stories and managing multiple projects at AT&T Labs utilizing Agile project management tools for the last three years.

The organization was transforming from waterfall project management to Agile processes. I was viewed as Agile change agent, conducted Agile-training secessions and was a Scrum Master for approximately 70% of my projects. The majority of the software development projects were focused on development of new network management tools and analytics for the wireless and core transport networks. The IT data center transformations were focused on migration to virtualized IT infrastructure and building Hadoop systems. Examples of projects for Network engineering:

Wireless network signal strength analytics and signal strength heat maps for all cell towers

oBuild Big Data system (800 server Hadoop system) for the Wireless Network Analytics program

oWireless Network Big Data analytics program using data from wireless user devices and third party providers

Projects included analytics to trouble shoot specific issues for Network Engineering and Network Assurance

New and upgraded cell tower signal strength optimization program based on analyzing drive test data collected from wireless devices and network probes

Executive and Network operations level dashboards reporting 3G and 4G Network key performance indicators (KPIs) by regions and markets

oProject included gathering data from multiple network probes and wireless devices and then computing and displaying KPIs

Layer 3 Network engineering forecasting tool

oNew forecasting tool to optimize customer experience and capital spend

Development of microservices solutions for network management tools known as Enhanced Control, Orchestration, Management and Policy (ECOMP) for the AT&T Software Define Network (SDN) and Network Function Virtualization (NFV) solutions.

Prior to AT&T I was at Hewlett-Packard (HP) for eight years. I was the Network Account General Manager (AGM) for the AT&T account reporting to the account VP-Account General Manager. I had responsibilities for developing and managing all sales, service support programs and unique product development projects in the Network segments of the account. I managed three account managers and oversaw all HP product sales and services support programs. Our team grew the business in the Network segments from $15M per year to over $140M per year in six years. We accomplished this revenue growth by developing and delivering unique fully integrated end-to-end products made up of HP and third party solutions optimized to run on specific hardware configurations.

Examples of projects:

Home Location Register (HLR) and Home Subscriber Sever (HSS) for the wireless network

Video server solutions for the U-verse network

Virtualized computing environments for network equipment management systems (EMSs)

Projects were engineered and designed to meet stringent customer technical and financial requirements. I was responsible for successfully developing detailed requirements, processes and user acceptance testing for the new products. I also managed negotiations between multiple departments of HP, third party providers and AT&T clients during all phases of product development and delivery. I was the central point of contact for all stakeholders for escalation and resolution of all issues that impacted product development and delivery. The most critical responsibilities of these projects became managing internal and external client expectations and scope management while meeting delivery schedule and budget targets. Projects included development of HLR

I was responsible for supporting the VP-AGM in development of executive office relations between HP and AT&T. This program established semiannual meetings between the CEOs of HP and AT&T, Presidents of HP Labs and AT&T Labs and multiple meetings each year between HP Product Management VPs and AT&T Network Planning and Engineering VPs.

I have product development, market management, business planning and operations experience working for AT&T as a manager and district manager in network operations, marketing and corporate strategic marketing and planning.

AT&T Labs 6/2013 to 6/2016

Member Technical Staff – Project Manager

Responsibilities include working as a change agent to lead transformation of teams from Waterfall to Agile.

Project manager for the following Agile projects:

Layer 3 forecasting and planning tool development

Wireless network coverage and quality of service analysis (Multiple Big Data analytics projects)

4G/LTE network quality of services analysis utilizing device data

Big Data analysis of customer experience data against network coverage data

Development of dashboard for 4G/LTE Network Operations quality of services

Traditional project management responsibilities for the following projects:

Wireless customer experience market research programs

Development of a wireless device monitoring and self-diagnostics software application for the AT&T Care organization

Hewlett-Packard 07/2004 to 08/2012

Sales Manager – AT&T account

Wireless Network Solutions $450M over 6 years

Wireless Network HLR (Home Location Register) upgrade and expansion

These projects included development and implementation of several software upgrades and new software based features over six years

IPTV U-verse systems design, integration and implementation

AT&T Video server RFP

$110M program over 5 years to provide video servers for AT&T U-verse

Sales Manager of programs that developed the following new systems:

$1.5M U-verse quality of service systems

$1.2M U-verse Advertising Management Platform (new product)

$2.5M Professional services program to provide U-verse systems integration services

Managed relationships with Microsoft, Alcatel and Amdocs to develop U-verse integrated solutions

Professional Services programs

$50M over 4 years

Network and IT Cost reduction programs

$12M Data Center consolidation and process out-tasking services

$6M SUN Systems migration and operations out-sourcing services

SAIC, Business Development, 1/2001 to 06/30/04

$34M Government of Alberta SuperNet contract for SAIC

On-site consultant to Axia for the development of initial network design and program plan to meet the requirements of the Alberta SuperNet RFP

SAIC Lead Member of Axia team that completed successful contract negotiations for detailed design and construction of Alberta SuperNet physical network and operations support center

SAIC National Account Manager – SBC Communications

$4.5M Network Center Transformation Program

$6M National Data Network Upgrade and Migration Program

$2M Call Center Transformation Program

$3M IP services network systems analysis, design and migration planning

$4M Staff augmentation for Information Services Organizations

SBC Communications Inc., San Antonio, Texas (Now AT&T)

Director CLEC Product Management, 1/2000 to 11/15/2000

Exceeded all objectives while managing organization responsible for product development and product management of Unbundled Network Elements (UNEs).

Managed eleven product development and management managers and support teams for multiple products and services

Managed all aspects of internal product development initiatives from discovery to delivery

Leader of monthly meetings to explain company policy, report results of State and Federal obligation programs and answer questions concerning company procedures and processes for the following groups:

FCC Staff and State Public Utility Commission (internal meetings and public hearings)

Executives of Competitive Local Exchange Carriers and Major Carriers

Director - Strategic Marketing and Planning, 4/1989 to 1/2000

SBC Communications Inc., San Antonio, Texas

Leader of multi-organization teams that developed and presented strategy and business plan recommendations to SBC senior executive officers. Developed competitive industry analysis, strategic marketing strategies and financially driven business cases.

Built and managed multiple cross discipline project teams that conducted strategic planning, marketing and operations planning projects for wireline and wireless business units

Provided technical, financial and marketing analysis as a member of SBC Mergers and Acquisition teams that managed projects to acquire wireless properties to create Cingular Wireless

Developed competitive industry analysis and business value chain analysis of the Wireless and Internet industries

Created competitive advantage strategies, brand positioning and market entry strategies for the wireless and internet business units

Managed Corporate Strategic Planning Project Teams - Monitor Group led program

oEighteen month program that developed the first SBC corporate strategic plan and strategic initiatives

Developed business plans for successful international projects in Switzerland and Korea to design and build wireless networks worth over $100M

Education:

BS Economics,

Washington University, St. Louis Missouri

MBA, Marketing emphasis,

Webster University, St. Louis Missouri

Continuing Education

PMI PMP Certification #1584399 - Expiration 12 March 2019

University of Dallas Telecommunications Management Certification Program

HP Sales Management training and certification – Gold level 2010 (Highest certification level)

Adjunct Professor - Webster University, 1991 to 2004

Marketing 5000 (Masters / MBA required course) for Webster University in St. Louis, Missouri and Fort Sam Houston campus in San Antonio, Texas.

Computer Skills

Word, Excel, PowerPoint, Visio, MS Project, Jira, iTrack and Rally project management tools

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