Customer Service Administrative Assistant

HILLARY J. DYER-PASCHALL

*** ******* ***** ********, ** 27263

Phone: 336-***-**** *******@*******.*** Mobile: 336-***-****

Summary

Experienced administrative professional offering outstanding customer service as well as impeccable organization skills. An energetic team player who takes pride in

getting results.

EDUCATION

Pitt County Community College, Greenville, NC 1999

Early Childhood Credentials I and II

East Carolina University, Greenville, NC 1997-2000

Dance/Special Education- May 2000

Premier Home Health Care, High Point NC April 2012-September 2013

Recruiter

Conducts orientations of all new hires

Attends Job Fairs for potential new hires

Manages Career Builder ads and applicants on a regional level

Processes applications which includes background checks, drug screens, all secondary background checks and verification of certificates of RN, LPN and CNA’s

Ensures that all new hires call WOTC

Assists with Payroll and scheduling

Operations Manager September 2013- January 2017

Responsible for supervisory of internal administrative staff as well as Field staff such as monitoring employees time and attendance & disciplinary actions

Responsible for all marketing and sales of new business and referrals from hospitals, physician offices as well as local case managers

Ensures compliance of home health regulations and guidelines

All weekly reporting for operations of location

Arcadia Home Care & Staffing, Greensboro NC February 2009-April 2012

Human Resources/ Scheduling Coordinator

Maintained personnel database and all employee records to ensure compliance and Agency policies and government regulation

Conducted orientation of new hires

Responsible for all marketing and sales of new business and referrals from hospitals, physician offices as well as local case managers

Generated weekly, monthly and special reports from database to ensure compliance

Performed monthly employee evaluations

Maintained all workers compensation claims and unemployment claims

Ran all criminal background checks, everify and secondary checks needed for employment

Ensured office was in compliance with OSHA and ADA guidelines

Responsible for Supervisory tasks with field staff employees such as, monitoring employees time and attendance,workers compensation claims, disciplinary actions and employment status in order to accurately assess he productivity of active staff

ADVANCE HOME CARE, High Point, NC July 2007-Oct.2008

Delivery Assurance Patient Account Representative, Level II

Respiratory Support Patient Account Representative, Level II

Responsible for all incoming calls from patients, physicians, patient coordinators, social workers, and home care coordinators.

Duties included query of specific reports, printing and delivery to upper management.

Patient liaison for trouble shooting of medical equipment.

Customer service in all areas.

Data entry of incoming orders.

Responsible for supervisory of department staff monitoring time and attendance as well as setting schedules of the Respiratory technicians and Respiratory therapists to ensure appropriate coverage and supplies for patients

AFTERDISASTER, Greensboro, NC January 2006 to June 2007

Emergency Service Coordinator

Responsible for all customer service for the Water Damage Division of the corporate office.

Duties include but not limited to taking emergency claims from clients.

Correspondence to adjusters, agents and insurance companies professionally written or spoken were handled on a daily basis. Xactanalysis and ACT software used for corresponding with insurance companies.

Supervised field staff of 15 emergency service water/fire technicians

Responsibilities included serving as administrative assistant to the President and Vice-President on projects.

A&R Staffing Solutions, Greensboro, NC August 2005 to January 2006

Staffing Specialist

Marketing

Interviewing clients, background checks

Answering multiple phone lines.

Pyramids Wellness Centers, Greensboro, NC July 2001 to August 2005

Accounts Manager

Responsible for all membership accounts for three large fitness centers.

Management of accounts payable and receivable on CSI systems.

Acquired customer service training through “RAVING FANS” and other continuing education courses.

Handled all other general office duties. Developed strong receptionist and telephone skills by working the front desk.

The Arts Academy, Archdale NC 2007-present

Dance Instructor

Studio J Dance Center, Asheboro, NC 2004- 2007

Dance Instructor

City Arts Dance, Greensboro, NC 2001 -2006

Dance Instructor

Contact this candidate