Customer Service Supply Chain

CURRICULUM VITAE

RAHUL K. R.

Al Karama, Dubai, U.A.E

Mob: +971*-********

Email: *************@*****.***

CAREER OBJECTIVE

A competent and organized individual with strong interpersonal communication skills, problem analysis and problem solving, organizational skills and customer service orientation, adaptability and ability to work under pressure and initiator who is also able to work as part of a team and can manage several tasks at any one time. I have a positive attitude, strong work ethics, and a keen desire to learn and grow within a firm. I possess good communication skills, and always treat people with respect and according to their individual needs. As a dedicated professional I completely understand the importance of the respective departments of any organization, and therefore aim to make my tasks and workplace as effective and efficient as possible. I have extensive financial service experience of working in commercially focused organizations, and fully understand the pressure and delivering the best.

SUMMARY OF QUALIFICATIONS

Defining, analyzing and ultimately solving complex problems.

Good communicator with an eye for detail.

Streamlining of product manufacturing, transportation, storage and distribution.

Assist company manager in creating more productive, cost-effective and more profitable enterprise.

Responsible for making sure supplies, stock, materials, products and packages are processed through the delivery and or warehouse system efficiently and safely

Communicate with suppliers, retailers, customers and staff.

Strong analytical abilities

Focused and result-oriented

Able to lead & work with multi-cultural teams

Keen ability to multi-task a variety of challenges and responsibilities & deliver on time

Technically savvy, analytical, articulate and excellent presentations skills

Attention to detail

Quick learner

Good written and oral communication skill in English

Good organizational and time management skills

Superior knowledge of Microsoft packages including word, excel and power point.

Superior knowledge in Tally ERP9, Internet, Email etc.

Ability to juggle priorities

Ability to build and maintain relationship at all levels

ACADEMIC QUALIFICATION

Master Of Business Administration In Human Resource Management – from University Of Wales, United Kingdom, in the year 2010 – 2011.

PROFESSIONAL EXPERIENCE

Organization: Dream Home Products LLC, Ajman, UAE

Duration: August 2014 to August 2016

Designation: Logistics System Analyst

To remain as basic point of contact for customers with queries, complaints, and feedback’s, requests etc.

Explaining clients about the products.

Taking and processing orders online and over the phone.

Proper recording and scrutiny of the complaints received.

Maintain and develop customer relationship.

Checking client’s emails and taking action promptly.

Coordinating and monitor supply chain operations.

Ensuring premises, asset and communication ways are used effectively.

Organization: Geojit BNP Paribas, Cochin, Kerala

Duration: April 2012 to April 2014

Designation: Financial Analyst, Equity Trader.

To study and analyze the condition of the market and conduct a detailed research on the financial, social, and economic data and information.

To buy and sell the shares and securities by utilizing short term trading models which are automated.

To design potential strategies related to training and determine a course of action that needs to be taken.

To evaluate the risk involved and make appropriate decisions and prepare the relevant reports.

To constantly monitor and review the transactions to verify the accuracy and ensure that they are in conformance with the rules and regulations of the governing organisations.

Organization: Sainsbury Super Market, London, United Kingdom

Duration: March 2010 to August 2011

Designation: Customer Care Executive

Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc.

Ensures that all the request, queries and complaints of customers are responded in a timely and professional manner.

Develops as well as maintains the relationship with external parties.

COMPUTER PROFICIENCY

MS Office, Tally ERP 9, Outlook, Internet and Gmail etc.

PERSONAL BACKGROUND

Date of Birth : 30-05-1986

Gender : Male

Marital Status : Married

Nationality : Indian

Passport No : H 1359916

Visa Status : Visit Visa (Till May 8th, 2017)

LANGUAGES KNOWN

English

Hindi

Tamil

Malayalam

DECLARATION

I hereby declare and confirm that all the above given information are correct and true to the best of my knowledge.

Rahul K. R.

(Signature)

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