Customer Service Manager
Resume:
MITCHELL WESTERKON
*** ******** *****, *******, ** 10901
*****************@*****.***
SUMMARY
Over 35 years experience leading and directing banquet departments at high-end facilities in the New York metro area. Highly motivated and knowledgeable professional with excellent supervisory, and public relations skills who brings an organized and efficient approach to work.
WORK EXPERIENCE
Renaissance Westchester Hotel, White Plains, New York (Director of Banquets, 1993 – 2017)
Team leader responsible for the operation and supervision of hotel events, and a team of 40+ people
Overseeing daily banquets operations
Responsible for purchasing and inventory of all hotel beverages, linens, and other essential items
Member of executive committee for several years
Greeting and logistics of functions and events with customers
Receiving Handling of receipt of all incoming hotel inventory and shipments
Scheduling of all staff including servers, housemen, and supervisors
Consistently ranked top 20 Renaissance Hotel in ESS scores
Bubba’s Bagels, Wesley Hills, New York (Manager, 1991 – 1993)
Day-to-day operations of a large, fast-paced Kosher bagel and catering facility
Advanced knowledge of Kosher rules and regulations
Responsible for scheduling of all employees, inventory controls, purchasing, and customer service
Baking and preparation of key food items
Development of creative marketing ideas for catering and party planning
Tavern on the Green, New York, New York (Banquet Captain, 1981 – 1991)
Supervision of staff and events during the restaurant’s heyday as one of the country’s highest grossing restaurants
Delegation of staff work duties
Supervision of food preparation
Coordination with staff to ensure expected high level of service for guests
Led major functions, including feeding 10,000 international visitors for the NYC Marathon in a 6-hour period
Routinely organized events for 2,000 guests
SKILLS
Trained on Delphi, Marriott CI/TY
Winner of several Manager of the Quarter, and 2 Manager of the Year awards
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