Customer Service Manager

MITCHELL WESTERKON

*** ******** *****, *******, ** 10901

aczmnz@r.postjobfree.com

845-***-****

SUMMARY

Over 35 years experience leading and directing banquet departments at high-end facilities in the New York metro area. Highly motivated and knowledgeable professional with excellent supervisory, and public relations skills who brings an organized and efficient approach to work.

WORK EXPERIENCE

Renaissance Westchester Hotel, White Plains, New York (Director of Banquets, 1993 – 2017)

Team leader responsible for the operation and supervision of hotel events, and a team of 40+ people

Overseeing daily banquets operations

Responsible for purchasing and inventory of all hotel beverages, linens, and other essential items

Member of executive committee for several years

Greeting and logistics of functions and events with customers

Receiving Handling of receipt of all incoming hotel inventory and shipments

Scheduling of all staff including servers, housemen, and supervisors

Consistently ranked top 20 Renaissance Hotel in ESS scores

Bubba’s Bagels, Wesley Hills, New York (Manager, 1991 – 1993)

Day-to-day operations of a large, fast-paced Kosher bagel and catering facility

Advanced knowledge of Kosher rules and regulations

Responsible for scheduling of all employees, inventory controls, purchasing, and customer service

Baking and preparation of key food items

Development of creative marketing ideas for catering and party planning

Tavern on the Green, New York, New York (Banquet Captain, 1981 – 1991)

Supervision of staff and events during the restaurant’s heyday as one of the country’s highest grossing restaurants

Delegation of staff work duties

Supervision of food preparation

Coordination with staff to ensure expected high level of service for guests

Led major functions, including feeding 10,000 international visitors for the NYC Marathon in a 6-hour period

Routinely organized events for 2,000 guests

SKILLS

Trained on Delphi, Marriott CI/TY

Winner of several Manager of the Quarter, and 2 Manager of the Year awards

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