Front Office Management

Rakesh K

Address PO Box No ******

Dubai, UAE

Phone Ph No. +971*********

Email **************@*****.***

Assignments in Front Office/Admin with a high growth oriented Organization.

$

Professional Summary

A professional with over 11 years of high quality proven FRONT OFFICE/ADMIN experiences serving in Leisure/star hotels. An organization where personnel are carefully selected continually trained and constantly tested.

Experience in handling various type of guests including Europeans and other foreign nationalists.

Expertise in telephone operating, reservations handling, document management, strong interpersonal skills and all correspondence which includes check in /out etc.

Inventory updating through online portal.

Expertise in discipline procedure, domestic enquire including all media and public relations inquiries, conciliation etc.

Deft in organizing major events throughout career.

A keen planner and strategist with skills in team building, organization building capability and proven abilities in managing resources.

Managed receptionist area, including greeting visitors and responding to telephone and in person requests for information.

Dispersed incoming mail to correct recipients throughout the office and handled all out going correspondence.

Supplied key cards and building access to employees and visitors.

Posted open positions on company and social media websites.

Supported executives and handled extra projects as needed.

Career Features

Monsoon Grande Oct 2016 - Mar 2017

Kanoos Residency Nov 2015 – Jun 2016 May 2014 – Jan 2015

Devonshire Greens, Munnar Jan 2013 – April 2014

Amrutha International, Ernakulam, July 2010 – Aug 2011

Hotel Venkateswara, Trivandrum Jan 2006 – Dec 2008

Srichackra International, Palakkad July 2005 – Jan 2006

2

Core Competencies

Administration

Overseeing smooth implementation of induction, and orientation.

To supervise all the works related admin and day to day reporting to the higher authority.

Handling the development and administration of performance management programs in the organization, including periodic performance.

Spearheading functions related to services to the guests including Induction/ Separation (check in and out)

Sending Form “C” to FRRO as and when the arrival of Foreigners.

Facility Management

Handling complete Facilities & infrastructure set up, and liaising with Travel Agencies and online portals.

Participating in infrastructure development like medical support etc.

Liaising with civil bodies and ensuring smooth business operations.

Industrial Relations

Attending and coordinating with management after conciliation meetings at various levels.

Maintaining cordial relations with staff and workers.

Conducting employee recognition and motivational programmes for greater productivity.

People Development (Training & Development programs)

Planning to organize and conduct training and development programs.

IT Credentials

DCFA, JAVA, Tally, MS Word, Power Point, Excel and Access including Internet browsing

Personal Vitae

Date of Birth : 27 April 1985

Visa Status : Visiting (expired on 30 May 2017)

Passport No : M 9128280

Expiry date : 19 May 2025

Languages : English, Hindi, Malayalam and Tamil

Contact this candidate