SaaS, Training, Retention, Customer Service

Areas of Focus: Training, Retention, and Customer Service

Multifaceted, performance-focused, and results-driven professional, offering wider-ranging background in staff training and development, operations management, and client retention and relations. Effective at directing efforts to achieve growth by developing organizational standard practices, redefining long-term tactical goals, and determining operational improvement opportunities. Equipped with leadership, communication, negotiation, and interpersonal skills in building and maintaining strategic partnerships with clients and professionals of all levels.

PROFESSIONAL EXPERIENCE

Core Business Process

Provided leadership to CST’s corporate reprographic strategy, plan room operations, and paper sales.

Obtained strong business knowledge through continuous interaction with various professionals and understanding of company-specific business practices.

Clerical and Administrative Management

Reviewed and edited final proposals and bid submission for owners.

Guaranteed completeness and accuracy of related information released to estimators and project managers.

Cross-functional Collaboration and Training

Rendered key support with the prequalification of vendor and subcontractors.

Closely coordinated with vendors regarding quotes, qualifications, and other related information.

Performed on-site business needs assessment, training, and up-selling, while educating clients at all levels regarding technology usage.

Maximized application for specific business use by establishing long-term consultative training relationships.

Keenly assessed all potential reprographic options in the market, including CST-owned and third-party and partner outsourced.

Technical Support and Administration

Utilized various technology software and tools in conducting internet research.

Encoded and updated information from vendor and subcontractor to the company database.

WORK CHRONOLOGY

Estimating Coordinator, 2017–Present Metro Construction Management – Blue Springs, MO

Implementation Manager Director of Reprography, 2002–2017 ConstructConnect iSqFt – Cincinnati, OH

Owner Operator, 1994–2002 StoneLick Design – Laser Etch – Cincinnati, OH

EDUCATION

Degree in Business Administration Indiana University and Purdue University – Indianapolis, IN

Coursework in Business Administration Miami University – Hamilton, OH

PROFESSIONAL DEVELOPMENT

Dale Carnegie Training

How to Win Friends and Influence People

Whirlpool

Sales Seminar

John C. Maxwell

The 360 Leader

Stephen R. Covey

The 7 Habits of Highly Effective People

Fred Pryor

Project Management for the Accidental Project Manager

ACTIVITIES

Life Groups Teacher and Spiritual Life Coach New Spring Church

Taught and guided individuals on building personal relationships. Encouraged and equipped people, through Biblical principles, on how to live strong while challenging them to make advancements in life and faith.

TECHNICAL ACUMEN

Microsoft Office Suite (Word, Excel, and PowerPoint)

iSqFt Bid Management Adobe Photoshop Laser Engraving Technology Java

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