Sales, Marketing, Customer Service, Helpdesk
Resume:
Marc R. Fauré
Broomfield, Colorado
****.*****@********.***
QUALIFICATIONS
Experience in Pharmaceutical Sales, Customer Service, Finance, and Helpdesk
Proficient with SalesForce.com, Microsoft Office Suite 2013, DOS Database, Windows Applications and Internet Applications
Well organized with strong problem solving, muti-tasking and communication skills both face-to-face and over the phone
Consistently recognized for excellent interpersonal skills and attention to detail
WORK EXPERIENCE
BexR Logistix (Pharma Supply) Broomfield, CO
Telesales Representative Jan 2016-Current
75 calls per day on Hematologist, General Practitioners, and Infectious Disease Physicians for specialty pharmacy support
Inpatient pharmacy blitz for information on wholesale purchasing
Supply stocking orders for over-the-counter and prescription samples
Accera (Biotech Firm) Broomfield, CO
Neuroscience Specialist Feb 2013-Aug 2015
Inside Sales and sample distribution for Alzheimer's Prescription Axona
60 calls per day on Neurologists, Geriatricians, Internal Medicine Practitioners
Proven ability to drive territorial revenue growth and expanding sales volume in all territories and overcoming objections
Met and Exceeded sales quotas by achieving the original sales revenue goal of $2.96M and keeping on track to achieve the stretch goal of $4.2M
Mastered clinical and sales training and habitually enhanced depth of knowledge regarding product, competitors and the marketplace as a whole
Lender Processing Services (Property Preservation) Westminster, CO
Property Preservation Specialist Mar 2012-Feb 2013
Processed preservation tickets to maintain bank owned properties
Update legal, property, and eviction status on foreclosure and loss mitigation properties on MSP database software
Determine, order, and bill necessary preservation work including winterization to bring properties to conveyance
International Business Machines (IT Helpdesk) Boulder, CO
Exception Helpdesk Mar 2011-Feb 2012
Responsible for data mining to determine entitlement of customer machines
Invoked middle-of-call procedures to secure funding for uncovered repair work
Responsible for decrements of purchase orders and updating databases for customer machines and accounts
Tax Resolution Center Boulder, CO
Sales Representative Jan 2010-Feb 2011
Exceeded sales and fee projections/goals including development of 200 new client accounts
Extensive experience in cultivating strong client relationships and maintaining a high level of customer service for retention.
Implemented inside business-to-business sales through telemarketing and direct mail campaigns
Incline Financial Group Lafayette, CO
Sales Floor Manager Jul 2008-Aug 2009
Responsible for evaluating cost/benefit in purchase of debt loads for third-party buyer
Summarized accounting spreadsheets of departmental income
Implemented procedures to accumulate productive leads for the Sales Department
Worked in concert with legal team to ensure all department activities aligned with federal regulations with the FTC and FDCPA
Responsible for fulfillment of team revenue goals
Resolve Credit Counseling Boulder, CO
Debt Settlement Negotiator Nov 2006-Jun 2008
Team lead quality control for crew while streamlining procedures and managing team performance
Responsible for maintaining escrow accounts and budgets
Tracked ACH withdrawals and wire transfers
Designed unique payment plans through business proposals for a personal customer base of 200+ clients
Created daily log for assessment of client financial improvement for weekly meetings
Reported directly to department supervisor and CEO
EDUCATION
University of Colorado at Boulder
BA, Economics and Business, May 2006
Personal Website: https://branded.me/marc-faure
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