Manager Operations
Resume:
CRATIN KING
Germantown, TN **139
(C) 901-***-****
**********@*****.***
OBJECTIVE
Obtain a Director level position at a leading distribution center where strong leadership, organizational, and communication skills can be utilized to produce growth and profitability.
CAREER SUMMARY
Results-driven manager with strong background in warehouse management, inventory management, quality management, and lean operating principles. Broad experience in project management, inventory control, employee health and safety, pick/pack, shipping and receiving, customer relations, and process improvement. Proven track record of successfully reducing operational costs and wastes while strengthening labor relations. Career has included improving throughput, delivery, cycle time, and quality for inbound/outbound operations. Recognized as a self-starter and proven performer with highly effective leadership and communication skills.
EMPLOYMENT HISTORY
XPO Logistics (3PL)
Sr. Operations Manager- Memphis, TN, January2017-Current
Kenco Logistics (3PL)
Sr. O/B Operations Manager – Memphis, TN, June 2011-January2017
Directed O/B activities to achieve maximum efficiency while ensuring on time delivery for a Fortune 200 client.
Supplied $50M in weekly sales to global and domestic customers.
Managed multiple shifts, supervisors, and multiple sites.
Restructured O/B team to reduce indirect reports resulting in $250K annual cost reduction.
Inventory Manager
Managed inventory valued at $220M.
Responsible for the restructuring of the warehouse to ensure efficiencies.
Managed cycle counts to ensure financial compliance and API exemption.
Maintained 99% financial, location, and piece accuracy rate.
Quality Manager
Managed Quality Team of 30 associates supporting 1000 employees in a 1M sq. ft. facility.
Implemented DPMO reduction programs resulting in 20% reduction in errors and 99.7% order accuracy.
Developed and implemented an O/B picker incentive program that improved DPMO increased picking efficiencies while improving the safety incident rate.
UWT LOGISTICS (3PL)
Quality Control/Inventory Manager- Memphis, TN, May 2009-March 2011
Responsible for developing and maintaining quality manuals.
Developed and audited SOP’s and work instructions.
Received FDA certification for class I medical devices.
Managed inventory valued at $40+ million.
Implemented ABC cycle count plan to eliminate the need for annual physical inventory.
Led and facilitated continuous improvement workshops streamlining existing processes by implementing lean principles.
Managed kitting/rework projects to meet the customer’s demands.
Responsible for the disposal of hazardous waste materials.
Facilitated Kaizen events to resolve issues and eliminate waste.
CHRYSLER CORPORATION / MOPAR
Inbound/Outbound Operations- Memphis, TN, March 1994-December 2008
Improved damage error rate leading to a $600,000 cost savings, and a 99.5 % on time dispatch for DDS routes.
Managed an inventory valued at $7 million with sales of $400,000 daily.
Received National Recognition Award for facility process improvements.
Consistently met business objectives while leading the transition of “traditional” warehousing to a “Lean” environment.
Designed, developed, and implemented Lean Operations Warehousing Program to include standardized work instructions, classroom presentation, and on the floor training.
Recognized with the National Health and Safety Award for 1 million hours without an injury.
Responsible for all warehousing functions including all lean operating principles, receiving, stocking, picking, loading/unloading, shipping, returns, QCM, special handling, storage maintenance, and inventory accuracy.
INDUSTRY TRAINING
Leadership Development Program
LEAN Operating Principles
ISO 9001
Occupational Health and Safety
OSHA Hazardous Waste Operations and Emergency Response
Powered Industrial Vehicles
Fall Protection
Pedestrian Safety
Personal Protective Equipment
EDUCATION
B.S., Organizational Management, Crichton College, 2003.
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