Manager Technical Support

SUMMARY OF QUALIFICATIONS AND EXPERIENCE

Experienced professional with effective leadership and presentation skills. Demonstrated success in managing project tasks, analyzing data, developing online educational activities and motivating others to meet expected outcomes for program performance. Proficient in Microsoft Office applications (Access, PowerPoint, Excel, Word); application development tools (Visual Studio, SQL Server); data visualization tools (Qlik Sense, Snack Tools, Tableau, Google Fusion) and vulnerability scanning tools (AppDetective, WebInspect, McAfee, Retina). Familiar with statistical software packages (SPSS). Areas of expertise include: Performance Measurement, Quality Assurance, IT Project Management, Information Security Management, Research, Data Analysis and Business Intelligence.

Date Professional Organization Title

Nov 2003 to Sep 2016 Lockheed Martin (formerly ACS) Information Assurance Manager

Jul 2002 to Nov 2003 ACS Federal Healthcare (formerly B&D) Sr. Systems Development Specialist

June 1995 to Jul 2002 Birch & Davis Associates, Inc (B&D) Senior Consultant

May 1992 to Jun 1995 ITT Hartford Insurance Group Actuarial Analyst

Date Community Organization Title

Sep 2013 to Present MD Business Roundtable for Education STEM Specialist

July 2012 to Present A.M.E. Zion Church Christian. Ed Dept. Children’s Department Co-Director

May 2007 to Present The Reading Connection Workshop Facilitator

EDUCATION AND TRAINING

Regent University, December 2011, Ed.D, Educational Psychology with concentration in Learning and Development

Howard University, May 2004, MA, Religious Studies with concentration in Curriculum and Instruction

University of Hartford, May 1992, BS, Business Administration with major in Actuarial Science/minor in Insurance

Management Strategies Program I, Lockheed Martin Center for Leadership Excellence, 2009

Management Strategies Program II, Carnegie Mellon Tepper School of Business, 2008

AWARDS

Woman of Color Technology Rising Star, October 2013, Career Communications Group

AFFILIATIONS

Associate Member, Federal Information Technology Security Institute (FITSI)

PROFESSIONAL EXPERIENCE

LOCKHEED MARTIN (formerly ACS)

Information Assurance Manager, November 2003 to September 2016

Military Health System (MHS) Clinical Quality Management Support Contract Served as Information Assurance Manager, coordinating all IT management and performance measurement tasks across the multi-million dollar project. Led a team of System Administrators, Technical Support Analysts, SAS Programmers, Web Developers and Data Analysts. Compiled desk manual of policies and procedures regarding day-to-day operations for IT and performance measurement deliverables. Conducted kaizen events based on Lean Six Sigma methodology to implement performance improvement. Monitored team performance in accordance with quality assurance metrics. Coordinated data management activities for epidemiological studies and clinical quality analyses. Managed and constructed application development for data collection tools and dashboards. Produced and presented quarterly reports to Defense Health Agency (DHA) committees which included comparative analysis between national benchmarks (Joint Commission, Hospital Compare and HEDIS®) and MHS performance. Provided technical assistance to performance improvement stakeholders as needed. Maintained process of care data for the annual Report to Congress submitted by the DHA. Wrote technical responses to Requests for Proposals (RFPs). Provided input for Statements of Work issued to subcontractors. Developed IT budget in collaboration with Program Manager. Supported program review sessions with Contracting Officer Representative (COR) to discuss IT project cost, schedule and technical performance. Managed information security activities in accordance with National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 and NIST SP 800-53A. Developed and conducted annual tests of Incident Response Plan, Disaster Recovery Plan and Contingency Operations Plan. Maintain Information System Security Plan and Security Education, Awareness and Training Plan. Developed plan of action with milestones (POAM) to manage implementation of corrective actions for system vulnerabilities. Served as recruiter, interviewer and panelist at career fairs, STEM conferences and university symposiums on technology. Volunteered as facilitator for STEM outreach activities at local schools and community organizations.

ACS FEDERAL HEALTHCARE (formerly B&D)

Sr. Systems Development Specialist, July 2002 to November 2003

National Quality Management Program Served as Database Administrator for the NQMP Web site. Maintained role-based security and data access in accordance with Department of Defense Information Technology Security Certification and Accreditation Process (DITSCAP) database guidelines. Maintained data captured for various studies. Provided training and technical support. Made updates to functionality and user reference manuals on an as-needed basis.

BIRCH & DAVIS ASSOCIATES, INC. (B&D)

Senior Consultant, June 1995 to July 2002

Employment Assistance Referral Network (EARN) Member of the systems support team for the EARN service sponsored by the Department of Labor Office of Disability Policy. Developed the Access prototype and web-based application used to link vocational rehabilitation providers to employers who are seeking potential employees with disabilities.

Louisiana Department of Health and Hospitals (DHH) Created and managed databases used to support decision-making processes and management reports for the Louisiana KIDMED and CommunityCARE projects. Responsible for the monthly progress report submitted to DHH. Compiled and analyzed survey results, monitoring results, and implications for HCFA performance ratios due to changes in reimbursement rates.

ITT HARTFORD INSURANCE GROUP

Actuarial Analyst, May 1992 to May 1995

Workers’ Compensation Analyzed, developed, and maintained ratemaking support activities including Loss Development Factors, Onlevel Factors, Trend Factors, Loss Adjustment Expense, Residual Market Costs, and Contingency Reserves. Provided loss ratio input for corporate planning. Completed various financial data calls including New Jersey Schedules W and Q, Florida Form F, and Florida and Rhode Island Excess Profits. Reviewed state-specific reforms to evaluate the impact of the reforms and to assess proper pricing. Assisted in miscellaneous analyses as they arose.

VOLUNTEER EXPERIENCE

MARYLAND BUSINESS ROUNDTABLE FOR EDUCATION

STEM Specialist, September 2013 to Present

Expert Peer Reviewer, Team Lead – Reviewed 21st Century Learning Center grants for the Maryland State Department of Education (MSDE).

STEM Specialist in the Classroom Plan and facilitate STEM activities for Maryland public schools and community STEM events as requested.

A.M.E. ZION CHURCH CHILDREN’S DEPARTMENT

Co-Director, July 2012 to Present

Christian Education Department, Varick’s Children Develop and implement curricula for over 200 children ages 3 through 12 attending national winter camps at the annual Christian Education meeting. Develop 3-day workshop for annual Children’s Day celebration observed internationally by children attending A.M.E. Zion churches in five continents (North America, South America, Europe, Asia and Africa). Supervise as many as 15 instructors. Oversee budget, purchasing and instructor training. Coordinate community service projects appropriate for children. Guest editor and writer for Beginner and Primary Church School literature.

THE READING CONNECTION

Workshop Facilitator, May 2007 to Present

Reading Families Workshop Facilitate adult workshops at transitional housing shelters and affordable housing sites in Alexandria, VA on the importance of reading aloud to children. Follow instructional content provided by the Reading Connection Education Specialist. Employ teaching strategies commensurate with the literacy level and demographics of the targeted audience.

HOWARD UNIVERSITY

Graduate Teaching Assistant, August 2003 to May 2004

School of Divinity, New Testament Studies Delivered lectures for graduate level courses as needed during absences of professor. Created rubric and evaluated student papers. Maintained records of student attendance, grades, and progress in Blackboard. Provided learning assistance to students requiring additional academic support.

ALLEYNE A.M.E. ZION CHURCH

Christian Education Director May 2000 to May 2011

Christian Education Department Provided nurturing supervision to directors of adults, young adults, youth and children. Conducted workshops and training as needed. Developed curricula and workshops for local meetings and district conferences.

UNPUBLISHED WORKS

Nurturing the Literacy of African American Adolescents: A Meta-Analysis of Reading Interventions at the Secondary Level. Dissertation. (August 2011)

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