Manager Customer Service

Tom Fudge

817-***-**** cell Grapevine, Texas **********@*****.***

Facilities Manager

Core Strengths

Facilities Management – Operations – Team Leadership – Project Management – Property/Real-Estate Oversight

Lease/Contract Negotiations – Vendor Relations – Estimation for Projects-Implementation – Budgeting – Strategic Planning

Customer Service/Client Relations – Training & Development – Inspections/Compliance – Presentations – Construction

Select Career Highlights

Directed site inspections and evaluations, estimation for projects, building maintenance, moves, adds, and changes, furniture installations, capital and expense projects, and energy savings/LEED initiatives for all locations throughout Texas and Oklahoma.

Provided on site assessments / inspections of properties in North America and Europe that included emphasis to critical systems and general building operations. Estimation and planning for all projects that exceeded $50 million.

Incorporated the CBRE models for operations and facilities management, including SOPs, emergency response and planning, and preventative maintenance scheduling for many global customers to include Hertz, Nokia Siemens Networks, Level 3, Sprint, McGraw-Hill, and BP.

Professional Overview

TETRA PAK – Facilities Manager – Denton, Texas June 2015 - February 2016

Responsible for a team of 38 vendors that included HVAC, Food Services, MEP services, totaling 175,000 sq. ft.

Managed all janitorial services, Moves, Adds, and Changes, security services, warehouse shipping and receiving.

Provided estimation, projects, and construction both new and renovations.

Responsible for 4 large buildings, Rail Transportation, and Natural Gas well.

Responsible for contracts and budget in the amount of $107,000.

Responsibilities included all facility contract services, including renewals and financial responsibility.

TRANE – Consultant – Carrollton, Texas July 2014 – June 2015

Provided facility services at USAA and American Honda, totaling 60,000 sq. ft.

Managed $2.5m construction and Emergency Medical System project – accurate estimation, successful completion, on time and under budget.

Reduced overall spend on electrical costs by retrofitting light fixtures to provide energy efficiencies.

Reduced water consumption by 20% with conservative landscaping, including desert plants.

CBRE GLOBAL CORPORATE SERVICES 2005 – July 2014

Facilities Manager – Dallas, Texas (April 2011 – July 2014)

Managed a portfolio of nine ADP facilities in Texas and Oklahoma with four direct reports, totaling 240,000 sq. ft.

Oversaw all financial reporting, including variance reports, budget planning and development, invoice approval.

Reduced by $165,000 annually the electrical/water costs through building upgrades.

Supervised vendor relationships, project management, operations support, and staff evaluations/training.

Recruited, recommended, and hired staff on a national level while overseeing site improvements.

Established critical relationships with the ADP senior management team in the West and the ADP Corporate Real Estate leadership in New Jersey.

Ensured strong communication with all lines of business for ADP.

Senior Transitions Manager – Dallas, Texas (2010-2011)

Owned accountability for managing the transition of multiple locations nationwide for the Iron Mountain account, totaling 2.2 million square feet.

Served as first point of contact, representing CBRE to Iron Mountain decision makers/executive leadership.

Developed comprehensive site evaluations and documented all electrical, mechanical, structural, and life safety systems while introducing lines of communication and CBRE Best Practices/business practices.

Assigned to the Art Institute account to hire multiple facilities managers and technicians in California.

Established positive relationships with the Art Institute presidents in order to support clients at all levels.

Vice President Facilities Management – Detroit, Michigan (2009-2010)

Managed 5 direct reports and owned accountability for 11 facilities managers, 3 assistant facilities managers, 5 facilities coordinators, 34 building engineers, and 3 call center staff for the Comerica account.

Interviewed and hired key personnel in critical positions and provided additional training in multiple disciplines in order to improve overall team productivity.

Directed operations, capital and expense projects, financial reporting, vendor/contract management, energy management, call center, and all personnel for a $25M budget and a 5.5 million sq. ft. portfolio.

Evaluated staffing, training, best practices, environments, asset assessment/preservation, and strategic planning in order to plan and initiate cost savings for energy projects, justifications for capital projects, emergency preparedness reporting, capital planning strategy, and maintenance/repair tracking for future equipment replacement.

Senior Transitions Manager – Dallas, Texas (2007-2009)

Directed business transfer of multiple global corporations from internal real estate management services to outsourced services.

Evaluated current staff and developed self-performance staffing plans on a regional/national basis.

Determined staffing needs based on contract requirements and recruited accordingly.

Coordinated all services provided by CBRE that included procurement, HR, facilities management, customer service insight, accounting, Health Safety Security Environment, and Energy & Sustainability.

Managed and directed a staff of 22 employees, maintaining 600,000 sq. ft.

Senior Operations Manager – Dallas, Texas (2005-2007)

Managed 40 technicians and supervisors at 22 Mc-Graw Hill locations across the US while overseeing a portfolio comprised of office buildings, TV stations, distribution warehouses, and production facilities, totaling 7 million sq. ft.

Estimation and approval to replace the antiquated UPS at the cost of $5.5M at the Hightstown site.

Oversaw employee recruiting, OSHA safety training, staff assessment and evaluations, project management, maintaining property management schedules, work order management, and human resources actions.

BANK ONE/JP MORGAN CHASE 2004 – 2005

Assistant Vice President/Facilities Manager – Fort Worth, Texas

Managed a portfolio of 64 properties totaling 628,258 sq. ft., comprised of standalone banking facilities, multi-tenant office buildings, and multi-operations buildings, with 18 direct reports in Texas.

Oversaw an operations and capital budget in excess of $7M.

Completed four new banking center projects and a portfolio-wide Rebranding Retail Initiative.

*Career Note: Other professional experience includes Facility Manager and Property/Facility Manager for Trammell Crow Company and Faculty Member at Dallas County Community College, instructing Property Management.

Education & Credentials

BA, History & Philosophy / BSE, Secondary Education – University of Central Arkansas

Real Property Administrator (RPA) Facilities Management Administrator (FMA) Louisiana Real Estate License

Dallas County Community College Faculty OSHA 501c Instructor Building Owners Management Associate Education Committee

Microsoft Office – Excel, Word, Power Point, Outlook, Access, SAP

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