Project Management Customer Service

Ms. Rachelle Pierce

Marietta, GA *****

Cellular Phone: 404-***-****

E-mail: *********@*****.***

OBJECTIVE: To obtain a position with a company that will allow continuous growth; and where my knowledge, education, experience, and dedication are valued.

EDUCATION:

Bachelor of Science - OTS- Industrial Technology, Old Dominion University

SKILLS:

AVID Xchange, Lotus Notes, Fourth Shift, IAMS, Excel, Word, Access, USSO/JDE/AS400, DELFOR, Windows Based ERP system, Crystal Reports, Power Point, Various ERP/MRP Systems. Microsoft Office (Excel, Word, PowerPoint, Access), Outlook 365, Dynamics AX, ARIBA

EMPLOYMENT

June 2015 – Present – Lincoln Harris CSG – Sourcing Specialist

Closely participate in and with the client and Lincoln Harris Project Management teams to drive both immediate and sustained benefits to the client.

Ensure regular sourcing related communications with Project Management team. Provide management, detailed instruction and continuous follow-up to support the operations teams in standardized RFP/bid and contract processes.

Ensure compliance to sourcing and contracting policies and procedures.

Responsible for data integrity of contract database - oversee maintenance and enhancement of central contract database.

Establish relationship with Corporate Legal and Risk Management to ensure all contractual terms and conditions comply with client and Lincoln Harris requirements and to ensure any needed contract changes are formally reviewed and approved by legal/risk management.

Provide assistance with LH Contract Database: Administer and maintain contract files to ensure compliance with LH and CLIENT Sourcing requirements, administration of supplier files, certificates of insurance, amendments, letters and other contractual documents.

Establish work priorities, assign deliverables and resolve issues with Project teams, temporary help and/or project-specific dedicated personnel to assure client satisfaction, customer satisfaction.

Conduct quarterly vendor reviews when applicable.

Support e-commerce procurement initiatives either corporate or client mandated.

Assist with analyzing vendor pricing proposals, financial reports and other data to determine the reasonableness of price and contractor capabilities.

Oversee supplier pre-qualification, negotiation, selection, debriefing, performance monitoring and feedback activities for respective Retail, Admin, and Infrastructure Project Teams.

Coordinate with all internal teams and supervisor to maintain consistency in form, nature, scope, and execution of contracts within approved guidelines and appropriate business practices.

Work closely with team members, client or other Facility Partner Supply Chain Management teams, and internal operational groups located locally or in other cities to ensure processes and approaches are consistent across the account.

Provide bid support to extended Project Management team (Project Managers/Regional Managers).

Involvement in client or internally led RFP’s to support Project Management scope.

Experience with bid leveling, cost reduction.

Establish concise project plans, resource allocation plans and cost reduction goals for internal and external teams

Ability to assist with the development and overall Vendor Compliance/Risk Mitigation programs

February 2013 – June 2015 – Fortna, Inc. – Supply Chain Solutions

Procurement & Supplier Relations Specialist

Receives, examines and processes Request for Proposals (RFP); prepares bid documents, attachments, specifications and other necessary documents related to the purchase of equipment, materials and services for all major (Tier 1) categories.

Aids with the facilitation of the receipt of responses from suppliers and the development of evaluation workshops.

Aids with the coordination of supplier presentations, workshops and/or site visits.

Supports and helps facilitate meetings with suppliers and clients.

Maintains and manages all RFP documentation and communications for each project on the project portal site.

Confers with and assists leads from Design Engineering and Project Management to determine RFP needs and schedules.

Corresponds with Suppliers to ensure their needs are handled expeditiously specifically during the RFP process.

Existing supplier interaction - Interact with suppliers on a regular basis to resolve transactional issues and gather critical information required for the re-qualifications process.

New supplier interaction - Interact with new suppliers to gather critical information required for the qualifications process.

Responsible for managing projects to improve procurement processes.

Researching of new suppliers and/or technologies as requested.

Writing and delivering high quality documentation and analysis.

Performs related work as required.

February 2012 – February 2013 - Kelly Services / Automated Logic -Buyer (Contractor)

Issued requests for quotations, evaluates quotes, negotiate prices and terms for electrical components, packaging materials, and software.

Submitted orders to vendors as needed (via MRP and Excel reporting tools).

Monitored inventory levels, purchased and coordinated delivery of chemicals (flux solder bars, flux thinners, solder paste, wire solder, adhesives, sealants, etc.) utilized in the production process from vendors by analyzing production plans and usage history.

Used various reporting tools to monitor suppliers’ delivery schedules and expedite POs as needed.

Used effective verbal and written communication skills to solve problems and provide status updates to customers and suppliers (e.g., commitment dates).

Analyzed root causes of accounts payable exceptions; takes steps to resolve and prevent future discrepancies.

Organized and facilitate pre-bid, bid, and pre-award meetings with suppliers and internal customers. Identifies and recommends alternate sources of supply and/or services. Responsible for qualifying new vendors through the supplier qualification process.

Provided proper inventory controls through established methods such as cycle counting and physical inventories. Assist in implementing continuous improvement stockroom strategies that will bring the greatest return on investment, improve competitive position, and achieve site objectives for the stockroom.

Performed cost and inventory analysis to reduce inventory costs but maintain equipment reliability. Anticipate and recognize suspected shortages (i.e., shutdown and Capital Project requirements) and actively communicate potential problems to leadership.

Utilized Forth Shift computer system to update and maintain item history, vendors and quality information.

Ensured all parts meet most current specifications, assure systems are in place to maintain quality parts in stock, assure correct parts are received in accordance with Purchase orders.

Advised the appropriate plant associate of unusually high usage of parts and supplies in order to identify potential equipment problems and/or stock-outs. Resolve discrepancies of all inventory items to obtain maximum inventory accuracy. Advise the appropriate plant associate of unusually high usage of parts and supplies in order to identify potential equipment problems and/or stock-outs.

January 2009 – February 2012 - Murata Electronics - Sales Planner

Managed customers’ orders (forecast and firm purchase orders).

Monitored sales levels to determine product volume adjustments, replenishments and allocations.

Submitted purchase orders to factories’ as needed. Used various reporting tools to monitor factory delivery schedules and expedite POs as needed. Maintained strong vendor relationship with open communication through various mediums through e-mails and phone as needed.

Managed factory backlog based on customer requirements to include: expedites, push outs, & cancellations.

Monitored inventory & taking appropriate action to reduce the risk of excess inventory.

Initialized special billing & credit request with detailed explanation related to root cause; & supplying corrective action as appropriate. Responsible for manual data entry integrity & accuracy of pricing on all customer sales orders & system price files. Coordinated price changes & pricing errors in system price file with responsible party.

Lead daily discussions with internal/external contacts regarding order status, pricing, shipment issues, etc. to support customers & resolve problems. Reviewed slow-moving & excessive inventory. Maintained details related to root cause of excess inventory in At-Risk Inventory database; actively seeking ways to utilize excess inventory.

Initiated part number registration with the factory and requested drawings and/or Ref-Only forms as needed. Followed up on registration (part number) issues & responding to factory requests as needed.

Worked with warehouse assistant to provide information on outstanding shipments, pricing, etc. to support consignment & or third-party reconciliations (as applicable by customer).

Reviewed all daily system-generated reports & taking necessary actions to resolve problems & issues. Performed other job-related responsibilities & duties as may be assigned from time to time.

November 2007 - December 2008 - The McGee Group - Purchasing Assistant

Managed vendor purchase orders.

Calculated price breakdowns, freight charges, and discounts prior to generating purchase orders.

Coordinated delivery of raw materials fabric, thread, plastic resin and design molds from vendor to factory (Asia) and/or warehouse (Asia) based upon production plan.

Arrange expedited shipments to prevent unscheduled manufacturing downtime. Contact suppliers to resolve missed deliveries, short shipments and pricing discrepancies.

Created inventory database to improve tracking of products within factories and warehouse.

Monitored factories’ production schedule to ensure on time delivery to customers.

Managed the interdependencies with marketing and operations.

Participated in departmental meetings and conferences in regards to buying tools, terminology and responsibilities.

Aided the development of seasonal strategies and financial targets by supporting and compiling data. Participated in pre-season conferences between buying and planning.

Facilitated weekly conference calls with factories to resolve delivery issues of finished products and raw materials.

Vendor Managed Inventory customers, analyzed merchandise performance to monitor statistical objectives, adapt inventory as needed by placing purchasing orders to factories.

Prepared sales analysis reports and correspondence for management review. Assisted marketing with the planning process of new product lines.

Maintained an effective system of communication between central office staff and individual factories on matters relative to procurement, warehousing, distribution and receiving.

Assisted in developing, updating, and maintaining an internal company purchasing policy and procedure manual.

Followed up with credits and resolution of invoicing discrepancies, as needed. Initiated substantiated documents to pay vendors.

Performed other duties and functions as assigned.

Acted as liaison between corporate staff, sales representatives, manufacturers and brokers.

Apr 2006-November 2007 - Hapag Lloyd - Export Booking Coordinator

Coordinated export ocean bookings.

Supplied information on transit times, trade lanes and container yards.

Verified vessel space and equipment availability.

Confirmed with equipment control to determine equipment availability.

Addressed customer problems and provide resolutions in a timely manner.

Communicated with sales to assure specific customers’ accounts are handled appropriately.

Coordinated with terminal operations to assure efficient and effective handling of shipments.

Communicated with world-wide offices to track shipments.

Jan 2005- Apr 2006 Chart Industries - International Customer Service Representative

Processed orders for customers in Asia, Pac-Rim, Australia, and New Zealand.

Confirmed stock availability via inventory system.

Reconciled stock issues with buyer and production scheduler.

Coordinated shipment of order between customers, shipping department, and logistics.

Interacted with customers to solve complex issues through the use of problem solving and conflict resolution skills.

Reviewed letter of credits for accuracy and prepare banking documents.

Prepared commercial, proforma, sales invoices and packing lists for customers.

Prepared and processed customer sales quotes.

Liaison between customers and sales staff via e-mail, fax, and verbal correspondence.

Jun 2001- Oct 2004 HanJin Shipping Co., LTD

Export Booking Analyst

Coordinated export ocean bookings.

Supplied information on transit times, trade lanes and container yards.

Verified vessel space and equipment availability.

Executed and maintained reports necessary for vessel clearance for all HanJin shipments sailing from prospective ports.

Provided preliminary and final forecasts to appropriate vessel line for port of sailings to the port Stevedores.

Prepared hazardous, awkward, and reefer cargo manifests for vessels.

Reconciled load lists for distribution to HanJin booking offices.

Export Customer Service Representative

Prepared and processed export ocean documentation (Ocean bills of ladings, Letter of Credit certificates, South American Letters of Corrections, etc) for shipments to Asia, Mediterranean, Europe, Middle East, and South America.

Rated ocean bill of ladings by reviewing shipper’s service contracts and FMC tariff filings.

Prepared General Cargo and China Manifests for customs.

Oct 2000- Jun 2001 KIDS II - International Operations Assistant

Assisted in the monitoring of component inventory levels.

Exported piece goods to production plants (foreign and domestic).

Reviewed product schematics for accuracy.

Coordinated and monitored plant production inputs/outputs

Processed customers’ purchase orders.

Prepared shipping documents (commercial invoices, packing slips, etc), shipper export declaration and AES upload.

Sept 1998- Oct 2000 Oxford Industries-Lanier Clothes Division- International Production Administrator

Oversaw the accumulation and transport of raw materials (fabric, thread, buttons, patterns, etc) to and from various domestic and international locations. Reviewed bill of materials for accuracy.

Scheduled and monitored production plants in Eastern Europe, India, and Asia.

Direct Liaison between production plants, company, and customers.

Prepared customers documentation for freight forwarders/and or brokers for imported and exported goods.

Managed logistics of the delivery of imports to designated distribution centers.

Contact this candidate