Lael Callaway Milam

ADDRESS: **** ******* **., ****, ** 77493 MOBILE: 281-***-**** EMAIL: aczmcy@r.postjobfree.com

PROFESSIONAL SUMMARY

An experienced and accomplished office professional with over 20 years of experience in a variety of hands-on administrative and operational roles. Adaptable, ethical and ambitious with an aptitude in office administration and proficient in a wide variety of computer applications. I’ve also been instrumental in creating and implementing new approaches and processes positively impacting company operations.

SKILLS

Computer (MS Office, internet, email)

Office support

Communication

Billing (QuickBooks)

Multi-tasking

Flexibility

Business correspondence

Telephone

Teamwork

General business operations

Scheduling & calendars

Travel

Customer service/relations

Adaptability

PROFESSIONAL HISTORY

Contract, Temporary and Part-Time 01/2012-Current

Lighting Choice, LLC – Bookkeeper/Order Processor

RGIS – Auditor

Laura Oppermann – Caregiver

David Callaway Geological Exploration Advisor – Administrative Assistant 04/2004-09/2011

oOptimized home office operations

oImplement new bookkeeping software reducing time spent on reconciliations

oCompleted business correspondence, reports and studies ensuring accuracy

oPrepared and submitted geological studies in a timely manner for publication

Becker Engineering, Inc. – Office Manager 10/2001-03/2004

oEffectively managed small engineering firm

oStream-lined accounting practices for better functionality

oNegotiated cost savings for major purchases and leases reducing office expenditures

oTechnical report writing and editing focusing on detail and accuracy

oDeveloped a more efficient electronic filing system reducing search time

oEnsured computer systems and programs ran at optimal levels

oImplemented new marketing materials enhancing company profile

oPrepared professional client reports and ensured on-time delivery

The Procurement Centre – Executive Assistant (Contract) 03/2001-10/2001

oEffectively assisted the Director of Consulting Services

oPerformed client billing and invoicing

oTravel logistics for consulting team reducing travel costs

oManaged and coordinated board and staff meetings by creating an efficient scheduling system

oPresented a warm and welcoming front office presence

Severn Trent Environmental Services – Administrative Assistant 10/1998-03/2001

oManaged executive calendar and activities

oPrepared and verified expense reports and field personnel timesheets for accuracy

oAssisted Safety Manager with new employee paperwork and training presentations

oStream-lined department reporting by creating a new database system using ACCESS

oPrepared impactful presentation materials

oHandled customer complaints efficiently and effectively

B.P. Taylor & Associates – Sr. Technical Assistant to Sr. Engineer 09/1994-10/1998

oImproved office procedures allowing more time for key responsibilities

oCreated and maintained comprehensive databases

oAccurately digitized maps for GIS applications

oGIS mapping to assist in communicating effectively between engineering departments

oAdhered to strict guidelines in client confidentiality

The Greater Houston Builders Association – Membership Coordinator 01/1989-08/1994

oPresented and implemented new member services

oProvided assistance to members by promoting products and services

oAnswered questions, took phone calls, gave instructions and managed correspondence to members

oPrepared and facilitated well organized membership meetings, training and special events

oResponsible for reporting monthly activity accurately and efficiently

oDesigned eye-catching flyers, brochures and magazine submissions

oAssisted in developing a comprehensive marketing strategy to increase membership

oResolved consumer complaints with positive results

Education

University of North Texas – Art Appreciation

Richland College – Business Administration

Houston Community College System – Computer courses

Volunteer Activities

Magoffin Middle School Library, CAPS, Fort Bend County Fair

Lael Callaway Milam MOBILE: 281-***-**** Page 2

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