Project Manager Engineer

Ayumi Yamamoto

650-***-**** (M)

Mountain View, CA 94040 *****.**@*****.***

SUMMARY

Result-oriented Globalization Project Manager with extensive experiences managing large-scale global projects. Strong expertise in localization and internationalization. Demonstrated strength in project planning, cross-functional team building, vendor management, and product launches. Strengths in working under high pressure and in a multitasking environment.

Agile Process

Globalization Strategy and Process

Translation and QA Vendor Management

Localization and Internationalization

TECHNICAL SKILLS

HTML, XML, UNIX, VMware, iOS/Android/Microsoft Mobile, SDL WorldServer Idiom/Trados, JIRA, Rally, MS Project, Oracle, SILK, SQL, Content Management Systems, Git Bash, Github

PROFESSIONAL EXPERIENCE

PayPal Inc, San Jose, CA 2012 - Current

Globalization Production Manager/Content Engineer (Full Time Contractor)

Managed a variety of localization projects for release in software, Websites, and mobile devices for global markets in over 220 countries. Worked as a liaison between the Project manager team and engineers in developing tool requirements. Managed initiative projects for process improvement and new tool deployment such as CMS tools.

Implemented agile process for globalization of numerous corporate software projects such as consumer onboarding and mobile offers.

Worked with UED team to develop international-ready content by providing region-specific info.

Managed adaptation and localization of contents by supporting content managers through proprietary content management tool (CAT) that’s directly plugged into GIT.

Responsible for bug report analysis, and triaged bugs according to priorities and resource availabilities.

Managed schedules from internationalization to global product launch.

Established end-to-end process from US content creation to regional legal review.

Closely worked with the legal team for localization of User Agreement & Policy, and managed brand identity in corporate content by enforcing style guides and glossaries across different features and products.

Managed linguistic and core bugs for prioritization by working with global regional QA teams.

Sega of America, San Francisco, CA 2011 - 2012

Localization Japanese Language Specialist (Full Time Contractor)

Managed projects for reverse localization from Japan to the US market in the internationalization of Sony Playstation 3 games.

§ Managed defects in Oracle and Tortoise SVN and exceeded acceptance criteria.

§ Coordinated the developers and localization teams across many time zones to effectively resolve issues and find short and long-term solutions.

§ Successfully released over 250 versions of games into the US market

NEC Corporation of America, Santa Clara, CA 2004 - 2009

Oracle Database Customer Support / Software Engineer

Led a team of support engineers to provide solutions for corporate Oracle Database system. Coordinated the Oracle Japan and Oracle US teams to establish efficient process for fast resolutions.

§ Successfully provided solutions to customers in Japan for any Oracle and related issues including in L10N and non-L10N

§ Improved Web issue ticket systems by providing feedback and leading task force teams.

§ Worked across customer support and software engineering teams for process improvements.

Autodesk Inc., San Rafael, CA 2003 - 2004

CJKT Project Lead/Localization Engineer (Full Time Contractor)

Managed, coordinated, and scheduled multiple projects to external testing vendors in China, Hong Kong, Taiwan, and Japan over the qualification on several products.

Oracle Corporation, Redwood Shores, CA 2000 - 2003

Product Lead/Internationalization Engineer

Tested products, reported defects to bug DB, and analyzed the resolutions on multiple products in Asian, European, and BiDi languages.

EDUCATION

B.S. Computer Science, University of California, Santa Cruz, Santa Cruz, California

LANGUAGES

English (Fluent), Japanese (Native)

PROGRAMMING LANGUAGES

HTML, XML, Java, C, SQL

CERTIFICATIONS

Oracle Certified Professional (OCP) 9i & 10g

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