Customer Service Sales
Resume:
Christian Blair Elkins
Elgin, S.C. 29045
*********@*****.***
Seeking a Customer Service Supervisor position, where I can utilize my team management skills, customer service, phone, sales, marketing knowledge to help increase efficiency, profits, and create a successful, respectful, and productive work environment.
Ability Summary:
- Microsoft Office (Word, Excel)
- Operating all functions of a Dicta-phone
- Operating Systems: Windows 7, 8.1
- Auto-quotes
- Strong phone and in-person customer relations.
- Inbound and outbound calls.
- Growing strong interpersonal relations.
- Typing 40 to 45 wpm.
- Detailed oriented: Analytical and problem solving.
- Computer, Fax, Copier, Scanner, etc.
Employment History:
Customer Service Advocate II (Group & Individual Claims)
Blue Cross Blue Shield of S.C.
03/2013 – 03/2017
Responsible for resolving members’ concerns and questions.
- Taking inbound calls from members and providers, and resolving their concerns.
- Making outbound calls to members and providers to assist in resolving their issues.
Customer Associate
Lowes (Home Improvement)
11/2012 – 06/2014
Responsible for any customer service related activity throughout entire store.
- Floating through store location taking care of all customer related issues.
- Maintaining all store objectives relating to excellent customer service.
Sales/Customer Service Representative
Prime Ticket, Inc.
08/2009 – 10/2011
Responsible for all sales activity in my designated area.
- Maintaining all quarterly goals.
- Submitting all quotes from area.
- Maintaining a good customer/company relationship for my company.
- Properly quoting all new projects within my territory.
- Solving customers’ complaints and needs via phone and in-person.
Company Sales/Customer Service Manager
Kitchen Equipment and Supply Depot
06/2005 – 07/2009
Headed up entire Sales Staff for three commercial kitchen equipment and supply stores.
- Responsible for maintaining quarterly sales goals for the entire sales staff.
- Approve and sign off on all quotes rendered to potential and repeat customers.
- Responsible for inventory parameters for all stores.
- Resolving all customer needs via phone and in-person.
General Manager (GM)
F.R.S.
08/2003 – 06/2005
General Manager of a 4000 sq. ft. facility, where commercial kitchen equipment and smallwares supplies were sold to the general public, restaurants, schools, hospitals, etc.
- Maintain all quarterly sales goals.
- Scheduling of all employees.
- Manage all projects, and insure the completion of each.
- Creating and signing off on all quoted rendered.
- Responsible for inventory controls.
Call Center Manager
Civic Development Group
01/1996 – 02/2001
Responsible for all Call Center activities.
- Headed up all Assistant and Floor managers daily meetings.
- Responsible for all shift scheduling for Management Team and shift callers.
- Personally responsible for obtaining all Call Center goals per Home office each quarter.
- Headed up management team training for all in-coming and out-going calls.
- Maintaining objectives set out by each client and campaign
Education and Training:
U.S.C. and Winthrop College; three years of college (General studies and Business)
Brookland-Cayce High School, S.C.; High School Diploma (College Prep Courses)
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