Manager Human Resources
Resume:
Laura Stittsworth
Pittsburgh PA. 15210
EXPERIENCE:
United Service Company contracted by Hyatt Regency
Area Property Manager 2016-Present
Overseeing 2 hotel properties, Hotel Monaco and Hyatt Regency. Manage the day-to-day Housekeeping Dept. laundry, houseman, kitchen dishwashers, and lobby attendants, overseeing multiple accounts, recruiting, hiring, terminations, disciplinary and counseling, budgeting, sales, all payroll, sales calls, problem solving, hands-on approach, nationally known hotel brands.
Galleria Mall
Site Housekeeping Manager 2014 -2016
Responsible for the housekeeping department floor patrol, outside groundskeepers, drive lanes, dumpster areas etc. directly supervise 5-7+ employees, payroll, inventory, Human Resources, customer services, interaction with lease holders, hiring, firing, all new hire paperwork, event set up, and mall inspection.
InTown Suites 2014-2014
General Manager
Run daily operations of front desk, housekeeping, maintenance, laundry. check in/out, money handling, bank deposits, scheduling, training.
Courtyard Marriott
Executive Housekeeper 2013-2014
Manage housekeeping and laundry dept, hiring, training, counseling, payroll, made schedules based on forecast, working closely with front desk helping with check ins and check outs
Able Building Maintenance /SMS
Facility Manager (Ross Park Mall) 2012-2013
in charge of the housekeeping department floor patrol people food court workers, outside groundskeepers, hillsides, drive lanes, dumpster areas etc. directly supervise 20+ employees, payroll, inventory, Human Resources, Customer services, interaction with lease holders, hiring, firing all new hire paperwork
Cambria Suites
Executive Housekeeper 2010-2012
Manage the housekeeping and laundry depts hiring, firing training counseling, submitting payroll, making schedules, working closely with sales and front desk to maximize revenue.
Holiday Inn /Ramada Hotel and Conference Center
Rooms Division Manager/AGM 2007-2010
(200+ rooms Full Service Properties) Reviewing the front desk policies and procedures with employees; budgeting for 2010; weekly forecasting, P&L statements, Run day to day operations (hands on) of entire, housekeeping, laundry and front desk, strong input on maintenance procedures and standards managing the inventory labor and budgets for those departments, detailed room inspections and public areas, 6+ years of Opera, and training classes and Holidex, and IHG, 3 months of ONQ training,1 year of Choice Advantage, 3 months Marriott experience (Fosse) scheduling, employees, hiring, firing, training of new employees, human resources, revenue management, payroll and accounting, sales food and catering for weddings, Meetings etc. And weekly sales calls, working closely with GM and yield management to successfully raise scores, revenue, and maintain guest satisfaction.
Extended Stay Hotels
General Manager/Hotel Property Manager 2003-2007
(200 + rooms) run all departments Guest service task force; payroll; P&L; forecasts; training new employees; customer service; Sales and Corporate Group Sales, Weekly sales blitz maintenance; housekeeping; laundry; human resources; employee relations.
EDUCATION:
Sawyer Business School November 1995
-Travel and Hotel Management Associates Degree
Mt. Lebanon High School June 1994
-General studies
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