Medical Administrative Assistant

QUANESHA AUSTELL

**** ******* ***., *********, ** 31520

Phone: 912-***-**** • E-mail: ****************@*****.***

PROFESSIONAL PROFILE

Medical professional with proven experience as a patient care assistant and possessing a dynamic medical administrative assistant education, seeking to continue career with a progressive healthcare organization.

Skilled and educated in all front-office duties, including answering phones, typing, filing and faxing key documentation and promoting a professional persona in all interactions with the public in an effort to ensure fluid business operations and provide outstanding personnel support.

Expertly communicate with all patients, peers and senior medical personnel to help ensure optimal care standards are consistently met.

Capable of managing multiple priorities simultaneously while maintaining a high degree of accuracy and quality work.

Build mutually beneficial working relationships with peers and managers, collaborating effectively to reduce issues and implement innovative solutions to combat them.

EDUCATION & CORE MEDICAL COMPETENCIES

Ultimate Medical Academy – Tampa, FL 8/2012-6/2013

Medical Administrative Assistant Diploma

Includes: Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Basics of Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Word Processing and Medical Practice Management Systems.

- Key skills acquired through extensive training:

Preparing and submitting claims to various insurance companies electronically and by paper.

Collaborating across billing/collections departments to ensure billing-related issues are resolved.

Readying patients for examination and treatment.

Scheduling appointments, obtaining insurance authorizations for procedures, and collecting medical histories.

Assisting in the maintenance of medical charts and/or electronic medical record (EMR) system to prepare prescription refill requests on behalf of the physician.

Introduction to Medical Assisting • Medical Terminology • Medical Transcription • Human Pharmacology

Medical Law & Ethics • Medical Record Management • Electronic Health Records • Patient Processing and Accessing

Electronic Medical Records • Medical Transcription Pathophysiology for Medical Office • Anatomy & Physiology

Health Care Coding • Medical Office Procedures with Software Applications • Office Accounting • Medical Billing

Principals of Management Computer Information Systems • Interpersonal Professional Communication • HIPAA

Ultimate Medical Academy – Tampa, FL 5/2015-5/2015

Phlebotomy Diploma

Includes: Theory of Phlebotomy, Medical Terminology, Anatomy, Physiology, Venipuncture, Urinalysis, Centrifuging Process, Phlebotomy Practicum, First Aid

-Key skills acquired through extensive training:

Correctly identify patient.

Safely and effectively draw blood using venipuncture and capillary puncture methods for adults and children, plus finger sticks or heel sticks for young children and infants.

Collect other bodily fluids such as throat cultures, urine, nasal swabs, etc.

Proper infection control.

Medical and legal ethics.

Proper use of medical terminology for effective communication with physicians and/or other medical staff.

MEDICAL PROFESSIONAL EXPERIENCE

Adams Pro Home Health Care / Leesburg, GA 3/2012 – 1/2013

Independent Contractor / Brunswick GA 4/2010 – 3/2011

PCA/Patient Care Assistant

Provided personal and homemaking services to patients, changing dressings and providing emotional and psychological support.

Assisted with activities of daily living such as mobility, dressing and assisting with personal hygiene.

Helped patients move in and out of beds, baths, wheelchairs/automobiles and with dressing and grooming.

Cared for patients by changing bed linens, washing and ironing laundry, cleaning and assisting with their personal care.

Entertained, converse with and read aloud to patients to keep them mentally healthy and alert.

Communicated effectively with all patients, peers and senior medical personnel to help ensure fluid business operations and ensure optimal patient-care standards.

Gateway Behavioral Health/ Brunswick, GA

Volunteer Medical A 11/2016 -1/2017

Performed Clerical duties such as:

o Scheduling patients

o Preparing for patient visits

o Making specialty referrals

o Managing medical records

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